Artyom Karpets _ArtUp Labs_ Atlassian Partner

Hi Nihanth, On your second question: Project Administrator is not enough for the Archive API. The REST reference for "Archive issue(s) by issue ID/key" (and the JQL variant) lists the Jira admin or site admin global permission as required, plus a Premium or Enterprise license: Jira Cloud REST API, Issues. So a service…

Hi, Yes, Jira automation can do this. The only limit is that the link opens the work item, not one specific form. 1. Trigger: Form submitted. Form triggers are space-specific, so create the rule in the space's automation, not as a global rule. In the trigger you can pick forms: with no form selected the rule runs when any…

Hi, I could not find a public bug for the Queue view that matches this exactly, but two things should help. 1. Put the key columns into the queue itself. A project admin can open the queue, select More actions (•••) > Edit queue and set the Columns there. That column list is part of the queue, so every agent gets it as the…

Hi, and welcome to the Community! The answer depends on your team, but a few habits help almost every Jira project: * Keep the workflow short. 3–5 statuses that match how work really moves (To Do, In Progress, In Review, Done). Each extra status is another place where tickets get stuck. * Every ticket in progress has an…

Hi Brad, Good progress. That message comes from Jira, not Slack. "Illegal character in scheme name at index N" is the Java URL parser rejecting the string before any request is sent, so Slack never sees it. The scheme is the part before the first :, i.e. https. The error means that the character at position N of the…

Hi Brad, There are two separate problems here. 1. The first error: nested braces. You don't open a second {{ }} inside a smart value, so {{webhookTable.get({{variableName}})}} can't be parsed. {{webhookTable.get(variableName)}} from your addendum is the right form. The / characters in the token need no escaping: the lookup…

Hi @Jader Peixoto Volkmer, Compare the summary of TI-29472 in Jira and in your spreadsheet. In Jira it is "MÁQUINA 2269 F; 0198 LIBERAR ACESSO NOVO COLABORADOR…", in the spreadsheet it stops at "MÁQUINA 2269 F", exactly at the semicolon. That is also the only row where Created, Status, Reporter and Reporter ID are empty.…

Hi @Howard Wei, to confirm what Mihai suspected: Atlassian's page on the new layout says it outright. It's the Home dashboards beta, and "Home dashboards don't support using JQL saved filters or Jira boards to refine your data" (Home dashboards early access program). So no setting will make your saved filter show up in…

Hi Mohit, To add to Matthew's answer, here is what the built-in export gives you for this list and where it stops. Built-in: Export CSV (all fields) from the work item search. Use one JQL per year, for example project = HELP AND created >= 2025-01-01 AND created < 2026-01-01. * Key, Description, Assignee, Reporter,…

Hi Justine, the Jira gadgets (Filter Results included) are no longer supported in Confluence Cloud, and the native replacement is the Jira work items macro (type /Jira, or paste a Jira filter or search URL into the page). I tried it on a test site today. Most of the extra size comes from a few things you can change: *…

Hi Jens, on your 3rd attempt: the listener can know the old value. For an Issue Updated event Jira sends a changelog, and each changed field in it carries from and to. Since Atlassian moved re-parenting to one field, a parent change appears in the jira:issue_updated changelog as an item for IssueParentAssociation, with the…

Hi Alison, agreed that a one-click delete for a whole selection is risky. Until the UX changes, you can limit who can reach it: Deleting several work items at once needs the global permission Make bulk changes (Atlassian's "Manage global permissions" page: users with it can "edit, move, or delete multiple work items at the…

Hi Daisy, a few notes that may save you time. I cannot see the server side, so these are checks, not a fix. Your test is already clean: 401 unauthenticated, tokens issued, then a timeout on initialize. That points past OAuth and past your client. Three other people reported the same pattern in this forum within the last…

Hi Jeff, two things in your description line up with known causes, so I would change those before trying more reference formats. Identifier. You wrote that you use Key + Name. Atlassian's KB on updating objects through CSV says the importer recreates objects when it cannot match rows to existing ones, that Label is…

Frank, your first screenshot shows the same error in the claude.ai web app, which does not depend on the Claude Code version, so the 2.1.305 to 2.1.306 update is unlikely to be the cause. With three of you hitting it at the same time, I'd expect it to clear on the server side; the direct claude mcp add test above will tell…

Hi Kim, one more route if you want the entries themselves and would rather not script the REST call Gor described. The catch Thanasis mentioned is the one that usually skews this kind of analysis: the date in the CSV "Log Work" column is when the entry was created, not the day the work was logged for. The worklog API…

Hi Jader, a form question becomes a Jira custom field only if you link it to one in the form builder. For order lines you usually don't need that: Link to Jira fields only what you search or report on with JQL, for example the supplier, the PO number and the total. Keep the line items (item number, description, number of…

Hi Frank, from your screenshots the OAuth step works (the connector is authorized and shows "connected"), but the server does not answer the tools request within 30 seconds. Claude Code lists it as "claude.ai Atlassian MCP", which means it reuses the claude.ai connector, so the failure in claude.ai and in the CLI is one…

This is the lightweight end of the spectrum, not a medical-device answer, but here is what holds up for audit-style reviews with nothing but Jira: One link type that means only "verified by" (say a custom "is tested by"). Every query below gets cleaner once "relates to" stops meaning ten things. 2) Coverage as saved…

For the recent replies here (Niticon Davis, eferrell) asking why the option is missing: the native "export a page as Markdown" mentioned in this thread is described as a gradual rollout, and it covers one page at a time. On the Cloud site I checked today (20 October 2026), the page Export menu still offers only Word and…

Hi George, on your two problems specifically (the tree as real folders, and only some attachments), two more routes besides the HTML export: Scripted, selection by rule: walk the page tree with GET /wiki/api/v2/spaces/{id}/pages (each page has a parentId), fetch each page's files with GET…

If you meant the format of the story itself (Thanasis's question), a common minimal shape that works well with the Scrum template: Summary: As a [role], I want [capability], so that [outcome]. Description: two lines of context, then "Acceptance criteria" as a short checklist or Given / When / Then lines. Definition of…