Rik de Valk (Brainboss) Expert

Hi @saiteja ameda , You can use an Automation Rule to automatically set field B based on the value of field A. Just be aware that an Automation Rule can only trigger on events like 'Issue created' or 'Field changed', but it will not be able to manipulate the field while the user is still in the Create or Edit screen. If…

HI @[deleted] , That's some pretty weird behaviour there. I guess there's either a glitch, or there's multiple Issue Types called Task or very similar. Are you Jira Administrator? And can you check the list of Issue types in the Jira Administration? 

Hi @Rajan Dangol , #1: Yes, there is a default limit for article suggestions in a request form. Three is the magic number. #2: Nope, not that I'm aware of. #3: Tips to improve the relevance of article suggestions: * Separate articles for end-users and articles for support agents. You can have a Space for each. And set the…

Hi @Jan Hidding , Reading your question I suspect you mean you want to fetch the value of a custom field for a specific Issue? If so, you need to get the Issue object instead of the Custom Field object. The Custom Field object is the abstract, generic Field which can be added to a Screen and only has attributes such as…

Hi @[deleted], Two tricks that I use on a daily basis for troubleshooting automation rules, are: * The trigger 'Manually triggered' * The action 'Log action' First I switch my trigger to 'Manually triggered'. This allows me to trigger the Rule manually from an Issue. This is super useful for testing / troubleshooting…

Hi @Berik Irgebayev , In the context of time conditions, 4:08 AM is before 11:30 PM. There are only 30 minutes after 11:30 PM in a day. After that, it's a new day, starting at 0:00 AM. Have a nice day! Rik 

Hi @Victor M Valencia Mejia , Yes, you can add a custom email address to receive requests in JSM. You can find the docs here: https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/ Have a nice day. Rik 

Hi @Nathalia Barbosa , I highly recommend not to use Status Category as a criteria for the SLA goal. Your 'Time to Resolution' for example, will start counting on issue creation. And it will finish counting when the status is Finalizada. However, your goal only applies to issues with statusCategory To Do and In Progress.…

Hi all, There is finally an update on this topic! Atlassian is renaming the Issue. You can read more about it here: https://community.atlassian.com/t5/Jira-articles/Choose-how-you-want-to-represent-your-work-in-Jira/ba-p/2812617#M15681 Have a nice day! Rik

Hi @Natascha Hartendorf , the link you provided (Atlassian support) contains the option to Contact support. And in the contact form you can choose 'Technical issues and bugs'. Atlassian will assess your request. They might point you to an existing Bug or Suggestion so that you can vote for it and watch it. Or they create a…

Hi @Mircea Craciun , It sounds like you have an 'In progress' status type mapped to your Done column. But I'm not sure. JIra will only clear 'Done' issues. But this doesn't necessarily mean 'all issues in the Done column'. It means 'all issues that have a status in the done category'. You can check this by clicking the…

Hi, The standard velocity is a report specific to a Scrum board. And it purpose is to show velocity per sprint. It cannot report per release. However, you can create dashboards. And dashboards allow you to add and configure your own graphs and tables, based on filters you create. So you can create a filter for a release…

Hi @Jason Lin , Reading your requirements, I would suggest to have 1 Jira project for tracking Product lifecycle. You can create a new Issue type and call it 'Product'. Then model a Workflow for products that represents the product lifecycle you describe (the Grant 1 phases). Next to this "Product lifecycle tracker…

Hi @Myles Boyd , Assuming you have the available 'services' (hardware and software) recorded in a CMDB using Assets, you can: * Create a new Assets field that allows to select these services * Create a screen to use in the workflow that contains this new field * Add a validator to the transition which checks if the new…

Hi @Haseeb Khan On the Cloud products it is not possible to use custom CSS. Also see this post: https://community.atlassian.com/t5/Jira-questions/Custom-CSS-in-Jira-Cloud/qaq-p/1471186 On Data Center you can, but not in Cloud. Kind regards, Rik 

For some reason, Atlassian prefixes the JSM issue types that way. They have documented that here: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-default-system-issue-types/ But they do not explain why, nor if changing the names affects any functionality. But in my experience, there is no impact…

Hi @[deleted] and welcome to the community, On Public repositories, you can collaborate with as many users as you like without paying for any (additional) licenses. Having to actually add (paid) users to your workspace is only needed if you work with Private repositories and need more than 5 collaborating users.…

Hi @Sophie Bruxner-Randall , Some thoughts that come to mind: A better approach to handling large volumes of recurring tasks and subtasks When working with a large volume of tasks, break things up in smaller bits and apply a structure. * If your team consists of more than 8 people, maybe split up your team in smaller teams…

Hi @Richard and welcome to the community! A good place to start is this part of the Confluence best practice guide, which outlines the AI capabilities: https://www.atlassian.com/software/confluence/resources/guides/best-practices/atlassian-ai#atlassian-intelligence-features-in-confluence And in a bit more detail, this…

Hi, With Automation for Confluence you can now add a validation 'after the fact' that checks if the user who changed the status was 'authorised to do so'. And if not, change the status back to its previous status. Assuming you have a user Group for the users who are allowed to approve a page, create an Automation rule: *…

Hi @rahil vasaya Happy Friday! As @Alex Koxaras -Relational- mentioned, you can buy Marketplace Apps to configure queues with 'permissions'. And such Apps will also allow you to create Cross-project queues. But I'll provide an answer that assumes no additional Apps. Having one project for a Servicedesk is very useful,…

Hi, If the list of projects being synced with JA is relatively stable, it's easiest to have a separate Issue type screen scheme for JA synced projects which has this field on its Edit event. If the list changes a lot, you're up for a challenge... Whether or not a field can be edited, is determined by the issue type screen…

Hi @Sabyasachi Samal , The default validators in Jira (Service Management) Cloud do not offer this option. Apps such as Jira Misc Workflow Extensions do offer advanced conditions and validators that provide messages to the user. Without buying any App, you can implement a workaround, using Automation. You can create a rule…

Hi @Cláudia Silva , It is not possible to create a nested loop unfortunately. So you will need to find a workaround for this. For example, you work with 2 rules. * Rule one triggers on Version Released and adds a label 'released' to each issue in the release * Rule two triggers on a Field Change (Label) and has a condition…

Hi @Lisa van de Put , As far as I know, the 'Feature toggle' and 'Category' are not native Confluence features. This must be provided by some Marketplace app. And if I am correct, the Confluence API will not provide you with options to retrieve those, unless these Blog posts contain a certain macro by which you can…

Hi @julia casagrande , Maybe Irene doesn't have the 'Assignable user' permission on the project? In the Permission Scheme of the project, check which Groups / Project Roles have been set for the permission 'Assignable user'. For example, it might say that the 'Developer' project role is Assignable user. In that example,…

@Michael Wohlgemuth no apologies needed. We're all here to help each other out. And now we also have an answer for cases where users want to do this to the Description field 😄

I know. But Brenda was referring to the field-descriotion (the extra text below a field), not the Description field. The question is about a custom field.

Hi, Yes, that is possible. To do this: * Go to Custom Fields * Find your field and click the 3 dots on the right side, and select Context and Default value * Click 'Edit default value' * Enter the desired prefilled text there and click 'Set default' Now the field will have the prefilled text whenever a user creates a new…

Hi @Wafa Hasnaghina Ulfah , I noticed that using 'project in' instead of 'project =' does the trick. I tried this using a Manual trigger in combination with Lookup issues actions. And that works fine. Hope that helps. Rik