Comments
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Thanks @Patrick Kennedy, I've had a look at an instance we have here at Atlassian which is running JSD 4.5.3 and the search bar looks quite different to the one in your screenshot: I suspect that you might be running an older version of Jira Service Desk (3.16.x or 3.9.x) than the equivalent to Jira 8.5.3. As you can see…
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Hi Patrick, Thanks so much for your question. The latest version of Jira Service Desk Server / Data Center has a ‘search for requests’ field, however I’m not sure what version your customer is using. Are you able to provide more information about the version? I should the be able to verify if the search bar should be…
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Hi Jill, Thanks so much for your question. You may have seen this community blog post announcing the new business templates for HR, facilities and legal teams. These templates are currently only available in Jira Service Desk Cloud. The good news is that we are looking into these templates for our Server and Data Center…
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Hi Michael, Thanks so much for your question. If I understand correctly, you would like to disable Confluence and Jira email notifications, and enable these notifications in Slack instead? I had a look into this, and I think this is the approach you need to take: Disable Confluence and Jira email notifications Jira uses…
