Charlie Marriott Atlassian Team

Hi @Josh Jaggat thank you for your message. Given that you are on Confluence 5.10, your upgrade path begins with a move to 7.19.x: Please see the following documentation to assist with your upgrade: * Upgrading Confluence * 7.19 upgrade procedure * Confluence Server & Data Center download archives Please also see this…

Hi @Mahammad Ismail Patan Thank you for raising this. I think I have been able to reproduce this on the attachments page. For me, it occurs when my Chrome browser is set to 110% zoom, and the side nav is expanded. Is this similar to what you're experiencing? I will raise this with our engineering team to investigate.…

Sorry to hear, @Pfeifle_ Virginia. It sounds like @Stiltsoft support has some good guidance below - hopefully, that resolves your issue! Charlie

Hi @Péter Sass thank you for your question and for your efforts to raise translation bugs with Atlassian - I'm sorry to hear that this hasn't been a straightforward experience for you. I have spoken with our Localization team to confirm that the best way to report localization/translation bugs is via Atlassian support.Here…

Hi @Pfeifle_ Virginia Thanks for your question. Have you tried toggling the numbered column setting in the toolbar? I hope that helps, Charlie

Hi @Gerald Schneider Thanks for your post and sorry to hear you've encountered some problems with the task report macro. We have some fixes for this coming in Confluence Data Center 8.7.2, which should be released in the next few weeks. Kind regards, Charlie

Hi @Lai Tat Ming, Ray, Thanks for the question. At face value, this doesn't look like a Confluence bug and is likely coming from the Page Fields app. It would be worth reaching out to the plugin vendor ILA eSolution to raise the bug. They can be reached at support@ilaesolution.atlassian.net or through their support desk.…

Hi @Kirill, thanks for the question. On February 15, 2024, your Server products will reach the end of support. After this date, support and bug fixes will no longer be available for your server products and apps, however as all Server licenses are perpetual, you can continue to use your software into perpetuity. This means…

Hi @daniel ben zaken Please see the following documentation for more information on adding pictures and other files to Confluence Data Center: Display Files and Images I hope that helps! Feel free to reach out if you have any further questions. Cheers, Charlie

Hi @NickN, Thank you for your question. Please note that Jira Software Data Center users can continue to use your Assets as usual until your subscription period ends regardless of what version of Jira Software Data Center you are on. Once the subscription expires, if you’re on Jira Software Data Center version 8.15 or…

Hi @Terence Ma, Thank you for your question. As of Jira Service Management Data Center (JSM DC) version 4.15, the Insight Asset Management app has been bundled out of the box with the product. Insight - Asset Management will still work with Jira Software Data Center under certain scenarios, however now that that now you…

Great to hear @Marco Hübner! I'm glad we got to the bottom of it 👏🏽 Take care, Charlie Jira Service Management

@Chris G_ it's worth noting that this comment format was changed as a part of a project updating the JSM issue view's UI. This moved from the old tab format (see below) to the new comment format you've shared. This specifically resolved a problem where we saw a lot of customers accidentally responding to a customer when…

Hi @Marco Hübner , Thanks so much for your question. I have had a look at the documentation related to configuring approvals. Are you able to check the user picker custom field setup to confirm the configuration on your end? I think this scenario matches what you’re after (you want your customers to select the approvers):…

Hi Jaeson Hillary, Thanks so much for your question. You may have seen this community blog post announcing the business templates for HR, facilities and legal teams. These templates are currently only available in Jira Service Desk Cloud next-gen projects. Our documentation has some guidance on which type of project you…

Hi everyone, This is Charlie from the Jira Service Management team. I'm pleased to let you know that we have released support for Jira Service Management (JSM) in our Jira Server mobile apps (Android & iOS) as part of the Jira Service Management 4.15 release. You’ll need to install the latest version of the Mobile Plugin…

Hi Pushpkant Garg, Thanks so much for your question. Are you able to provide a screenshot and further information about the username format you are seeing to give us a better idea of the problem you’re facing? Thank you for your help, Charlie Jira Service Management

Hi Marjan Posedi, Thanks so much for your question. I have done some research into this for you and it looks you will be able to configure the number format for custom fields by modifying a velocity file. In particular, look at the file WEB-INF/classes/templates/plugins/fields/view/view-number.vm. The steps involved to do…

Hi susann_ivarsson_dahl_se, Thanks so much for your question. I had a look into this for you and also ran into the same limitation that you found: that you are unable to specify which checkboxes are required before the issue can be transitioned. One option would be to split the required checkboxes out into individual…

Hi @psavago, Thanks so much for your question. Default reports in JSD related to knowledge base articles are: * Article usage: The number of times your customers viewed knowledge base articles in the portal and found them helpful * Article effectiveness: The number of requests resolved with and without knowledge base…

Hi @Sam Hall, Thanks for the feedback. I’ll look into this with the team - can understand that this would be a bit frustrating and make consuming information in the request a less easy! We’ve created a public bug for you to track progress on this one: JSDSERVER-7025 Please let me know if you have any further feedback,…

Hi @Pedro Fonseca Thanks for your message I really appreciate your feedback. As mentioned to Logan, the best place to access features like the help center and portal on mobile is currently through a mobile web browser. We’re looking into improving the mobile web experience in the near future. I’ve created this public…

Hi @Brianna Pasko, Thank you for trying out the beta release! I’m glad we made you excited with the announcement. We’re currently working on adding the Request Type field to the app, so you should see this functionality in the short-term. We have a public ticket for this which you can track here: JSDSERVER-7019. Feel free…

Hi @Logan Brown, Thank you for your question - I’m glad you’re excited about the beta release! The JSD features within the app are primarily focused on solving the needs of Agents. From a customer perspective the best place to access features like the help center and portal on mobile is currently through a mobile web…

Hi @Pedro Fonseca , Sorry to hear that you had an issue accessing Mobile Plugin for Jira 3.1.0. This has now been resolved and the latest version is available on the Atlassian Marketplace listing for Server and DC. Please let me know if you run into any further problems, Charlie

Thanks for your feedback @Jan-Peter Rusch We're actively working on queue functionality - feel free to leave any comments, watch and vote on our public ticket for queues: JSDSERVER-7016 Regarding the transition screen, good catch! This is a known bug that we're working on fixing in an upcoming version, here's the public…

Hi Timothée, Thanks so much for your question. As you’ve concluded, Jira Service Desk doesn’t currently offer out of the box handwritten signature functionality. I came across a similar discussion on the Atlassian Community but it doesn’t look like it reached a solution to what you are after. There are a number of…

Hi Sriram_Subramanian, Thanks so much for your question. We have a few ideas for how you could identify the cause of the transition: * Issue history: Check the specific issue’s history to see if a user has transitioned it, or if it’s an automatic action * Workflow: Check the workflow for the issue to see if an automatic…

Hi Aleksandr Avey, Thanks so much for your question. It sounds like you’re trying to route certain requests to a certain group of users/admins. If this is the case, we think the best option would be to utilise the queue functionality within Jira Service Desk. You will be able to use JQL (Jira Query Language) to filter…

Hi Rahul, Thanks for your question. From a quick filter it looks like there are a number of JSD bugs that were fixed between version 4.5.1 and 4.10.0 - I found 65: jira.atlassian.com JQL link here I can't comment specifically on whether your plugins will be impacted. I would suggest that you look into the version…