Surbhi Lohia Atlassian Team

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  • Hi @Sylvie R_ , hope all is well. I want to make sure you are aware that if you delete your old Loom workspace you will not be able to transfer the videos, content from that workspace to your new EU one. You will be starting your new EU Loom workspace fresh with new content. We have the instructions documented here to set…
    in How to delete a Loom workspace to recreate one with EU residency? Comment by Surbhi Lohia May 18
  • @Gabrio Linari please click "Add App" from there you should be able to create a new Loom site. Note if you create a new Loom site, and set the data residency to Germany, you will not be able to migrate/transfer the data from your existing Loom site to that new site. Setting up a new Loom site is ideal for customers who…
    in Loom Data Residency Comment by Surbhi Lohia May 7
  • Hi @Gabrio Linari , I'm happy to walk you through with the steps below. You will need to do this via Admin Hub on Atlassian (not on the Loom app). 1. You need to be a customer that is based in EMEA or an Enterprise license customer 2. You need to set up a NEW loom site (highlighted below). You cannot change the data…
    in Loom Data Residency Comment by Surbhi Lohia May 7
  • Hi everyone, wanted to update you all that Loom Data Residency for Germany is officially live! All EMEA customers & All Enterprise customers should be able to provision a net new Loom workspace and set their data residency to Germany during provisioning time. Please let me know if you have any questions. 
    in Loom Data Residency Comment by Surbhi Lohia May 7
  • Thank you for reaching out! Currently, Data Residency is not available for Loom in Australia. However, we are excited to announce that starting in May 2026, we will launch Data Residency in Germany for new workspaces. This update will allow new workspaces to select Germany as their data location during the initial…
    in Confirming data residency with my Loom data? Comment by Surbhi Lohia March 2
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