Lara Demir - Hipporello Atlassian Partner

Hi , Thank you for checking those steps. Since you can see two old boards, it confirms you are in the correct account, but we need to find where that specific "Main Board" is hiding. Let’s try these 3 targeted steps to track it down: Check the "Boards" Page filter: Sometimes the sidebar only shows "Starred" or "Recent"…

Hi Inbal, Welcome to the community! That "Whoops! We cannot upload... bigger than 0 MB" error message is definitely frustrating (and logically a bit confusing!). It sounds like a rendering bug in the Trello mobile app’s document scanner module where it fails to calculate the file size before starting the upload. Since this…

Hi there, I can only imagine how stressful it is to log in and see a blank screen where your work should be. Please take a deep breath; in 99% of these cases, the boards are not deleted, they are just "hiding" in a different account or workspace. Since you've mentioned there is no direct support, let's go through the…

Hi , I understand your frustration. It’s strange that the activity isn't appearing, but I can clarify a few things that might be hiding those records: The "Show Details" Toggle: This is the most common reason for "missing" logs. In the Activity section of the card, there is a small link on the right side that says "Show…

Hi there, This is a common point of confusion in Trello. The reason this is happening is that Automations (Butler) are board-specific. When you copy a card or a frame from a template, Trello copies the data (text, checklists, attachments) but it does not copy the "Rules" or "Buttons" associated with the original board. To…

Hi there, Thank you for pointing this out! You are absolutely right—the red notification bell and the unread update count are essential for staying on top of team collaborations in the "My Cards" view. Since you are using a BETA version, it is very likely that the developers are still migrating specific UI elements or…

Hi there! It can definitely get confusing when multiple synced calendars share the same color. Whether you are using the native Trello features or a Power-Up like Planyway (which is common for Google Calendar syncing), here is how you can manage the colors: Check the Sync Settings: If you are using a Power-Up, click on the…

Hi Nils, You’ve hit on a very specific UX friction point in Trello’s Workspace Views. The "workflow" you are experiencing is indeed jarring, and here is the technical reason why it behaves this way: The "Context" Problem: Trello treats Workspace Views (Table, Calendar, etc. that span across multiple boards) as a…

Hi there, What you are describing sounds like a sync/indexing lag between Trello’s global database and the specific "My Cards" view. It is frustrating when the system only recognizes an item once it’s already overdue. Here are a few steps to investigate and potentially resolve this: Check Time Zone Consistency: Go to your…

Hi @Rizwan Ye To echo @Trudy P Claspill point, Jira doesn't have an "instant delete" button for the entire site to prevent accidental data loss. If you want to make sure the site is gone, follow these precise steps: Go to admin.atlassian.com and select your Organization. Go to Billing > Manage Subscriptions. For each…

Hi there, While Trello doesn't show a direct "history" dropdown on the card title itself, you can still find the original name by checking the Activity Feed. Here is how: Check the Card Activity: Open the card in question and scroll down to the Activity section at the bottom. Ensure "Show Details" is enabled. If the name…

Hi there, It is a very common concern, but I have good news: Removing a member from a Trello board does NOT delete the content they created. All their cards, comments, and attachments will remain exactly where they are. The only thing that changes is that their name/avatar will no longer be listed as a member of the board.…

Hi! I completely understand your frustration. Synchronization is the core of Trello, and it’s disappointing when it doesn't work as expected. Since you've already tried clearing the cache and reinstalling the app, let’s look at a few common "hidden" reasons why boards might not be appearing: Verify the Workspace: In…

Hi there, You’ve raised an excellent point about UX consistency. Many users feel the same way when moving between card titles (which auto-save) and descriptions (which require a manual save). While there isn't a "toggle switch" to change this behavior globally in settings, here is some context on why it is designed this…

Condition: equals Value: Bug (Optional: You can add an "Advanced Compare" condition if you want to be specific that it must come specifically from "Defect") Action: Edit issue Field to set: Labels Important: Instead of just typing the label, click the dropdown/cog icon next to the field and select "Add to existing" (or in…

Hi there, I understand how stressful it is to lose vital information. In Trello, once a card is Deleted (not Archived), it is permanently removed from the database and cannot be restored with a simple "undo" button. However, before giving up, please try these alternative ways to retrieve the missing data: Check Your Email…

Hi! Don't worry, accounts don't usually disappear, but they can become "hidden" due to email aliases or SSO redirects. Here is a checklist to find your main account: Search Your Inboxes for "Atlassian": Go through every email account you own and search for "Welcome to Atlassian" or "Jira/Trello notification." The email…

Hi there, Not receiving a reset email can be very frustrating. Here are the most common reasons this happens and how you can fix it: Check Spam and Filters: Atlassian emails (from noreply@mail.atlassian.com) can sometimes be flagged as spam. Please check your Spam/Junk folder and any "Promotions" or "Social" tabs if you…

Hi there, Since you are experiencing this issue across multiple browsers and the mobile app simultaneously, it usually points to either a temporary service outage or a network-level restriction. Here are the steps you should take to identify and fix the problem: Check Trello Status: First, verify if Trello is having a…

Hi there, This is a known behavior in Jira Cloud where the UI language and the Notification engine don't always sync perfectly, even if both system and profile settings are set to Turkish. Here are a few specific areas to check that might be causing the English notifications: Look and Feel Settings: Go to Administration >…

Hi @Emilio, It sounds like deleting the legacy Butler API key has broken the "handshake" between Trello and the Automation engine. Since the new key isn't picking up the tasks, you likely need to perform a forced re-authorization. Here is a step-by-step guide to fix this: Hard Reset the Automation Connection: Go to your…

Hi there, This sounds like a common point of confusion in Jira Cloud's "Issue View" architecture. The Issue Detail View (the pop-up on the board) is a "lite" version of the Full Issue View, and sometimes certain sections or apps do not render identically in both. Here are a few steps to troubleshoot this: Check Layout…

Hi! Since the site is new and has no production data, the easiest way is to rename the site URL directly in the administration settings. You don't need to delete the site. Steps to rename: Go to admin.atlassian.com Select your organization if you have more than one. Go to Products > Site settings. Under Site URL, click…