Lara Demir - Hipporello Atlassian Partner

Hi The reason you are seeing "Sie benötigen zuerst die Berechtigung eines Administrators" even though you are an Admin is that in Company-Managed projects, the ability to delete issues is governed by a specific Permission Scheme, not just your user role. To fix this once and for all, follow these steps: Go to your project…

Hi Greg, Welcome to the community! While there isn't a direct "merge" tool to combine two accounts into one, you can definitely consolidate your work onto a single email address. The process depends on whether you are using Trello or Jira: 1. If you are using Trello: Trello makes this relatively easy because you can have…

Hi Scott, Thank you for this incredibly well-articulated feedback. You’ve hit on a very real pain point for Trello power users. For those of us who have spent years using Cmd/Ctrl + Click to "triage" a board by opening cards in new tabs, the new multi-select behavior feels like a "hijack" of our muscle memory. The Trello…

Hi Emely, I completely agree—keeping the "active" tasks at the top of a long checklist is a huge productivity booster. While there isn't a simple checkbox in the settings to do this automatically yet, you can create a very simple Automation (Butler) rule to handle this for you! Here is how you can set it up today: Click on…

Hi, Congratulations on your team’s growth! That is an exciting milestone. To answer your question directly: No, the billing does not start from the 11th user. It starts from the very first one. Here is how the transition from the Free plan to the Standard plan works: The 10-User Threshold: The Free plan is a flat…

Hi Tatiane, Thank you for clarifying! You are absolutely right—the "N" shortcut only creates a blank card, which doesn't help when you need to use the "Create card from template" button located at the bottom of the list. Since the navigation bar is physically blocking that button, here are the two best ways to handle…

Hi Liam, Thank you for the detailed breakdown! Don't worry about "accepting" an answer yet—we want to make sure your board is actually working first. Since you've ruled out browser issues and filters, and mentioned you've used this single board for years, we are likely looking at a data volume issue rather than a plan…

Wolf, I hear you. Navigating the "layered" terminology in JSM can feel like an archeological dig through different eras of Atlassian product design. To give you the clarity you're looking for, here is a breakdown of the hierarchy and the "ER logic" connecting them, written in the standard Atlassian Community style. The JSM…

Hi there, This is a frustrating issue, but it is almost certainly a local sync/cache conflict on your tablet rather than a problem with your account (since your phone works fine). When the "Save" button does nothing, it means the app's "Write" command is failing to reach the Trello API. Since you have already tried…

Hi Sergio, You've hit a common wall with the default Jira import. Because eazyBI’s standard Jira cube is built around Issue history, it only "sees" users who are linked to an issue. If a group member hasn't participated in a ticket, they effectively don't exist in that cube. To get the full list of groups and members…

Hi Todd, Thank you for the screenshot. Since you are an admin on both Workspaces, this error is likely not about permissions but rather a technical "handshake" issue between the two environments. Based on the error message in your screenshot, here are the most common reasons and how to fix them: 1. The 10-Board Limit (Free…

Hi Liam, Welcome to the community! It is definitely frustrating when a core organization tool like sorting stops working, especially if even the manual trigger isn't responding. Since there isn't a global outage reported for sorting right now, this might be a specific "UI hang" on your board. Here are a few things you can…

Hi there, You are definitely not alone! Several users have been reporting similar "sluggishness" with Trello/Jira Automation and the Atlassian support pages over the last few hours. Since manual actions (like labels and members) are working fine, it indicates that the core board database is healthy, but the Automation…

Hi Matt, This is a known conflict that happens when the Lucidchart/Lucidspark app is installed in your Jira instance. It essentially "hijacks" the standard Design field, forcing it to look for Lucid links only. Since this is blocking your workflow, here are the three ways to fix it: Check for App Conflicts (The Root…

Hi Sanaz, Welcome back! It can be quite a shock to see a "URL not available" message when trying to access your old work. Since it has been about 2 years since your last login, here are the most likely reasons why the link is no longer working: 1. The "Inactivity" Deactivation (Most Likely) For Free Trello and Jira…

Hi Олександр, This is a fantastic update! The fact that the JSON shows the "old":{"name":"Name 1"} data means the information is safely stored in Trello's database, but the interface is failing to render the activity log correctly. Since you confirmed that other users are also not seeing these logs and you are renaming…

Hi Ann, You are definitely not alone! This new UI update, which moves Quick Filters from a tidy dropdown menu into a multi-row button display, has been quite a shock for users with complex boards. As of right now, there is no global toggle to revert back to the old dropdown-only view, but here are the best ways to reclaim…

Hi Claire, I understand how important it is to regain access to your work environments. Since I am a community member and do not have internal access to Atlassian’s databases to "turn on" an account manually, I can guide you through the official recovery process. Here is what you should check to get your site back: 1.…

Hi Tatiane, I completely understand your frustration. That new bottom navigation bar (with Inbox, Planner, etc.) has been a major pain point for many users, especially when it covers the "Add a card" button or the template cards at the bottom of a long list. Currently, Trello does not have a built-in toggle to disable this…

Hi Emilio, That is a very fair question. While Trello does prioritize paid plans for general "how-to" support, Technical Bugs and Account Access/Authorization issues (like yours) are different. You shouldn't need to upgrade just to fix a broken API handshake caused by a legacy key deletion. Here is the "Secret Sauce" to…

Hi Emilio, Thank you for confirming those points. The fact that you see no apps at all in your Atlassian account settings, combined with the infinite loader, confirms that the deletion of the legacy key has caused a "ghosting" effect—where your account thinks it has an automation service, but the authentication layer is…

Hi , Welcome to the community! This is a great question. The "Convert to Card" feature is very handy, but it can be tricky to automate because Trello treats it as a "Card Created" event rather than a checklist event. To achieve your goal of keeping the original card's title (or a specific naming rule) on the new card, here…

Hi there, Thank you for the screenshot! It clarifies exactly why you are stuck. The screen you are looking at manages Fields (like Summary, Priority, Due Date), but sections like Development, Related Work, and Rovo are considered "System UI Fragments." These are handled differently than standard fields. Here is why you…

Hi Cyril, I truly wish I had a "magic button" to restore that board for you. As much as I want to help, since I am a community member (a fellow user) and not a Trello employee, I don't have access to Trello's internal databases to look up your account history or "undelete" anything. Because we’ve tried every visual and…

Hi, I truly wish I had a "magic button" to restore that board for you. As much as I want to help, since I am a community member (a fellow user) and not a Trello employee, I don't have access to Trello's internal databases to look up your account history or "undelete" anything. Because we’ve tried every visual and technical…

Thank you for the screenshot! This is very helpful. Seeing that "Hide details" is active but the rename event is missing is indeed unusual, as Trello is designed to log these changes. Since the standard UI log is failing us, here are 3 technical possibilities and a way to "force" the info out: How was it renamed? If the…

Thank you for the screenshot. Since you cannot see the "Settings" tab in the Automation menu due to the infinite loading/CORS errors, we need to bypass the UI and trigger a re-authorization through a different path. Here are the steps to "force" Trello to reconnect with the Automation engine: The "Invite" Workaround (Most…

Hi , In Jira Cloud, while there isn’t a "Scheme" for automations in the exact same way there is for screens or issue types, you can definitely achieve cross-project automation without recreating rules manually. Here are the best ways to handle this in company-managed projects: 1. Global Automations (The "Scheme"…

I’m so sorry this is still happening. Since you were able to see it just 2 weeks ago and you’re using the same login, we need to consider if the Workspace itself was changed, rather than the board. Please try these final three "deep dive" steps: The "Guest" Trap: If the board was owned by someone else or a company, and…

Hi there, Jira’s issue view has become quite feature-rich recently, and I understand wanting to declutter the interface for your team. While you cannot "delete" these system sections entirely, you can manage their visibility using the following methods: 1. Collapse the Sections (Individual Level) The simplest way to hide…