Rohini Ramakrishnappa

@Alex Koxaras -Relational- Great question! Playbooks help teams define and run standard operating procedures (SOPs) for how specific types of requests should be resolved. While, Request Resolution is an AI‑agent–based capability that automatically pulls in the right knowledge based on the context of the ticket. It can…

in 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management Comment by Rohini Ramakrishnappa January 21

@Jesse Lopez , can you please let us know if there is an email ID where we can message you?

in Jira Service Desk Features and Capabilities Comment by Rohini Ramakrishnappa January 19

Hey @Nikola Perisic , Thanks for reaching out. Can you share which EAP program you signed up earlier for? I will check and get back to you.

in 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management Comment by Rohini Ramakrishnappa January 16

Hey @Jesse Lopez , We will be soon releasing AI-Based Routing and live chat. Multi que support is already there in production as "Multi-space work". Happy to walk you through these features. Please reach out to @Vansh V Singh or @Anshuman Bhartiya for any questions.

in Jira Service Desk Features and Capabilities Comment by Rohini Ramakrishnappa January 14

Rohini Ramakrishnappa Atlassian Team

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