arbaev Specialist

Looking ahead: unlimited entries The 4KB storage cap is a hard Trello platform limit. The only way to go beyond ~50 entries per card would be to store data on an external server — which would be a significant architectural change. If this is something you'd find valuable, please like this comment — if there's enough…

Hi @David B ! Thank you for reporting this and for using Time Spent!You're right — there is a limitation. Trello Power-Up storage is capped at 4,096 characters per card, which is a platform-level restriction we can't bypass. With the previous data format, this meant roughly 20–25 entries per card (fewer if your comments…

Hi! I guess, Trello search matches from the beginning of words, not from the middle of a string. Since "KV145265" is treated as a single word, searching for "145265" won't find it — that substring starts in the middle. Workaround: Add the numeric part as a separate word in the card title. For example, instead of:…

Hi! This is a known issue usually caused by cached authentication data or conflicting browser sessions. Here are a few things to try, in order: * Open an incognito window and log into Trello there. If it works, the issue is definitely related to cached data in your regular browser. * Clear cookies and cache for Trello and…

Hi! Don't panic — your account most likely still exists. The fact that your profile URL (trello.com/u/anastasiat43/boards) is still accessible is a good sign that your data hasn't been deleted. Try logging in through Atlassian directly. Trello now uses Atlassian accounts. Go to https://id.atlassian.com and try signing in…

Hi! The key here is that there's a difference between being a Trello Workspace admin and an Atlassian Organization admin — these are two separate roles. When the error says "contact the admin," it most likely refers to your Atlassian Organization admin, not the Workspace admin. Even as a Workspace admin, you may be…

Hi! This error is about the destination board, not the card itself. Here's what's happening: Custom fields in Trello are defined per board. When you move a card to another board, Trello needs to create the matching custom field definitions on the destination board (if they don't already exist there). If that would push the…

Hi! This is just my guess, but I think this happened because your company's IT department claimed your email domain in Atlassian. When an organization claims a domain (e.g., @yourcompany.com), they gain control over all Atlassian accounts using that domain — including Trello. They can deactivate accounts, enforce policies,…

Hi Jan, You mentioned "timeline in Planyway" — this is an important distinction. Planyway is a third-party Power-Up with its own separate subscription. Having Trello Premium does not unlock Planyway's paid features. They are completely independent. Best regards!

Hi! Since Trello accounts are now managed as Atlassian accounts, you'll need to reach out to Atlassian Support directly — this is the only way to resolve email/account access issues. Atlassian Support can update the email address on your existing account (after verifying your identity), which is usually the easiest path —…

Hi! Please provide more information: what you are doing, what is happening, what errors are occurring.

Hi Jan! Timeline is a Premium feature in Trello. Even though you added your colleague as an admin to the Workspace, he might not be properly added to your paid plan. Here's what to check: 1. Verify your Workspace plan: * Go to your Workspace → Settings → Billing * Make sure it's on Premium, Standard, or Enterprise (not…

Hi! I think it would be better to ask this question in the Jira section.

Yes, exactly! Since each board has a different name (client name) and is created dynamically, you'll need to use Zapier for this second automation. Butler can't handle this scenario because it needs to know the target board name in advance — and in your case, the board doesn't exist yet when you set up the rule. Here's how…

Hi! I think, this is actually about Workspace pricing plans, not board settings or your member role. Because assigning members and setting due dates on checklist items are Premium features in Trello. Your boards are likely in different Workspaces with different plans. How to check: * Open each board → Board menu → "About…

Hi! Oh man, that's frustrating! Losing a whole list is no joke. The most common culprit here is that the list got archived during the move. Here's what to check: Check the archives on BOTH boards: * Go to the source board → Board menu (top right) → "Archived items" * Look for your list there - if you find it, click "Send…

Hi! Hard to say exactly what's going on without more details, but this could be a bunch of different things - browser issues, account setup, cookies, etc. Try clearing your Chrome cache: go to Settings → Privacy → Clear browsing data. * When you try to log in, what happens? Any error messages? * Did you sign up with email…

Hi John! Trello does not automatically delete boards due to inactivity, so your data should still exist somewhere. The most likely explanation is an account mismatch — here's what I'd suggest: 1. Check if you're in the right account After Atlassian acquired Trello, there were account migrations that sometimes caused…

Yes, this is absolutely possible — and you can do it with Trello's built-in automation (Butler), no Zapier needed! Go to Automation → Rules on your source board and create a rule: Trigger: When a card is added to list "List Name" Action: Create a card in list "List Name" on board "Target Board Name" You can also map the…

Hi! Since the test notification worked, your email and general settings are fine. The issue is likely in what triggers notifications for you and your members. Here are the most common causes: 1. Members must be "watching" the card or board Simply being added as a board member isn't enough. To receive notifications about…

Here's the issue — your Premium trial is still active, and while it's running, Trello treats your workspace as a paid Premium workspace. That means every member you add triggers a billing charge ($12.50/month per member). You have two options: * Wait for the trial to end. If you haven't added a payment method, the trial…

Shout-out to everyone who takes the time to answer questions from newcomers. I'm fairly new here, but I already love how helpful and welcoming this place is. I've been answering questions in the Trello discussions and it's great to see how people genuinely try to help each other — not just drop links, but actually dig into…

Hi! Short answer: No, Trello doesn't support mixed billing within a single Workspace. The billing cycle (annual or monthly) applies to the entire Workspace, not individual members. But here's the good news — you don't actually need mixed billing to achieve what you want. Trello prorates automatically when you add members…

Hi! You're right — there's no direct "when card name is changed" trigger in Butler. It existed in the old Butler Bot days, but was removed when Butler was integrated into Trello natively. Partial workaround: There is a trigger under Card Content: "when the name of a card starts with/contains {*}" (where {*} matches any…

Hi! Yes, this is absolutely doable! Since you're already using Zapier to copy the board, you just need to add one more step to your existing Zap. How to set it up: Your Zap should look like this: * Step 1 (Trigger): Whatever triggers the board creation (new client in your CRM, a form submission, etc.) * Step 2 (Action):…

Hi! A few questions to help narrow it down: - Are you saving a card description, a checklist item, or something else? - Are you using the browser, desktop app, or mobile app? So far it looks like there is a problem with access to Trello servers, requests are being blocked or something similar. Try incognito/private mode —…

Hi! With only 3 people, you're well within the free plan limit (up to 10 collaborators per workspace), so you should absolutely be able to do this without paying. The key is how you add people. Make sure your managers are added as Workspace members, not as board guests: * Go to your Workspace settings (click your workspace…

Hi! Unfortunately, nobody in the Community can reactivate accounts — only Atlassian Support or your organization admin can do that. What you can do: 1. Ask the person who invited you to check their organization's user management at https://admin.atlassian.com → Users. They (or their org admin) can reactivate your account…

Hi! To cancel the free trial: 1. Go to https://admin.atlassian.com 2. Select your organization 3. Go to Billing section 4. Find your product and click Cancel subscription If you haven't provided any payment information — don't worry, you won't be charged when the trial expires. Atlassian won't charge you without billing…