Himanshu Tiwary_go407r Rising Star

Hi @Syed Abbas Jehangir , Could you please confirm where exactly you are trying to add the manager’s approval? From your screenshot, it looks like you are able to access the form edit option. However, to add a manager approval step for the laptop request, this needs to be configured in the workflow, not only in the…

Hi @Syed Abbas Jehangir , Welcome to the Community!! It is possible that having Space Admin access alone is not sufficient. It may also depend on the project permission scheme or ownership of the view. Please check if you are the owner of the view and if the project role has edit permission. If everything is correctly…

Hi @MJCorcoran , This is most likely a issue of the Resolution field, not a queue setting. Sub-tasks are shown as strikethrough in the queue only if the Resolution field is set. So, if the status was changed to Resolved/Done but the Resolution field is not set, sub-tasks will appear unresolved in the queue. You can check *…

Hi @sureshr As @Ajay _view26_ Mentioned You cannot directly extract "Delivery Progress" as a reusable numeric field. It is mostly used as a calculated display field in JPD. The best solution is to add a "Number" custom field and use automation to store the calculated value in the custom field. This way, you can use it for…

Hi @Pratik Sunil Lodha , Welcome to the commnunity This is not a jsoneditor issue it is an asset serving issue in Jira. jsoneditor toolbar icons come from SVG files referenced by its CSS. Your editor loads, but Jira returns 404 for those SVGs because they are not being exposed as downloadable web resources in the plugin.…

Hi @Kathryn Biggs Welcome to the community! What I'd do is replace “OpsGenie for Alert Management” with the Jira Service Management Slack integration. If you're on JSM Standard, you should set it up from the team's Operations, not the global Ops settings. The basic steps to do so are as follows * You should navigate to the…

Hi @mr john , There are some of the ways that we have adapted and known for me you can roll on to some of the pointers that might be a time saving method most suited for you Automations:* Auto Transitions - Move issues from one status to another based on specific conditions, like when a pull request is merged. * Due Date…

Hi @Jack Lawson , Welcome to the community To improve the navigability and usability of your published JPD board views, it would be helpful if the groups could be collapsed by default. As of now, there isn't a built-in feature to save a view with collapsed groups by default. However, you can raise this as a feature request…

Hi @Michael Pfannkuchen , I faced the same problem there’s no native option. You’ll have to recreate the form yourself, even in Sandbox. If your custom fields are already present, you can simply remap them. That’s the fastest way. If you’re doing this frequently, you might want to look at apps such as Deep Clone or…

Hi @James Bond , I have encountered a similar problem when I had to integrate our SIEM with Jira, but our SIEM did not have a native connector with Jira. What I have done in the past, which has worked, is to first set up Jira. I have created a project in Jira, which is a JSM project, and have created different issue types,…

Much needed Articles for the community 

Hi @Andreas Sundvall , I encountered the same issue earlier. Once the user is made an agent, Jira does not send emails regarding external comments, as the user is not a customer anymore. In my case, I removed the role of the agent and made the user a customer again, and the emails regarding the external comments started…

Hi @Roy Kim Full name is controlled at the account level (id.atlassian.com) and not at the product level or by your site admin. Therefore, even site admin does not have the option to edit the profile name of another user. You can try this: Go to your Atlassian account -> Profile Check if the Full name field is editable If…

Glad it got solved😁

Hi @Jeremy Wood , Actually, I have encountered the same problem before, and the automation was trying to perform the transition after someone had already done it manually. The trick for me was to add a status check before the transition. I had to make sure the rule was only executed when the issue was still in the Waiting…

Hi @Alex Höfling , Welcome to the Community!! The mapping appears to be related to Atlassian's bug JSDCLOUD-10665 CSV/JSON import does not correctly populate multi-value object reference attributes in Assets.This is, in fact, what is happening in the bug. The bug is that a single reference is correctly resolving, but…

Hi @Michal Piotrowski (FTPQ38) , Try checking https://confluence.atlassian.com/assetapps/set-up-assets-discovery-1168847947.html https://confluence.atlassian.com/assetapps/set-up-assets-discovery-1168847947.html As far as I know initial bootstrap is manual; ongoing scans/exports can then be automated.

Hi @Kelly Acheson , If you’re able to add screenshots when posting a new comment, but not when editing an existing comment, there are a few things you could try Jira may have difficulty saving changes to existing comments with inline images/screenshotscopy and paste can bring in formatting issues that Jira does not…

Hi @Craig Schwarze _ProjectBalm_ , As far as Atlassian currently supports, you cannot reopen an existing JCMA transfer and then only run the app phase on the existing transfer ID.There are two different features * Rerun unsuccessful app migrations. This is only available for existing failed or incomplete app migrations and…

The error message you're seeing is due to the fact that "22/1276" is the portal URL ID format, not the Jira Automation value for Customer Request Type. In the Customer Request Type section, you need to set the value as follows:{ "fields": { "customfield_10021": "your-project-key/your-request-type-key" }} So, the…

Hi @mike_atrache , use the field’s dedicated smart value instead. For Affected Services, try {{issue.affectedServices}}{{#issue.affectedServices}}{{name}}{{/}} Reference link Referance Link2 

Hi @Justin Goodemoot , Try this rule flow * Trigger * Clone issue * Edit issue → Most recently created issue * More options JSON → set Customer Request Type with JSON Use this on the most recently created issue: { "fields": { "customfield_XXXXX": "your-portal-key/your-request-type-key" } } If “Request Type” is blank on the…

Hi @Justin Goodemoot , When an attachment is added from the issue view including by automation during a clone it is usually treated as an internal Jira attachment, so it shows for agents in the ticket but does not automatically appear in the customer portal. For portal customers to see it, the attachment typically needs to…

Hi @mike_atrache , Try logging one of these instead {{issue.customfield_12452.name}} {{issue.customfield_12452.displayName}} {{issue.customfield_12452.value}} If the field allows multiple services, use {{issue.customfield_12452.name.join(", ")}} A good way to troubleshoot is to first log the whole issue as JSON and inspect…

Hi @Justin Goodemoot , In JSM, request participant/customer notifications are tied to the Request Type. If the cloned issue is missing that value, participants may be added successfully but they still won’t get customer notifications. check these * the cloned ticket has the correct Customer Request Type * the distro list…

Hi @Pavankumar Machireddy , Customer Access domain restriction is the correct setting to enforce this use case follow customer Access > External > allow only specific email domains to controls who can raise requests through both the portal and email. Basically Restrict domains in Customer Access and, if needed, use the…

Hi @B C , try accessing it with the learning portal by logging in to the Atlassian university once you login you will be able to see learning button then scroll down to search your course If the Portfolio for Jira course material is no longer there, it was likely retired, so your best option is to contact Atlassian…

Glat you got the fix and also thanks for updating this @Slava Kostikov 

Hi @ChristopherChilds , try running these tests o check for the actual cause check / status?full=true, jira health check,cluster status or any errors with re-indexing, shared home or any startup apps or plugins also try running in safe mode once and check weather anything updated recently that might be the root cause to…

Hi @Niraj Sonkusare , this might be a Sheets add-on/tab issue than a JQL issue, especially since the same query works in another tab. I would suggest try these steps 1.Click Open in Jira and run the same JQL there first, If it works in Jira, the query is fine Then 2.create a new tab or new sheet and run the import…