Sarah Scaife

Hi @Marie BARAN Thank you for this feedback! We've been working on opening up Rovo agent access for internal users (Atlassian account, non-billable Customer role in JSM) and now rolling it out as we speak. As for external service use cases (e.g. customer support, B2B partner support), recommend using Rovo CSM Agents in the…

in How to build Rovo agents for AI self-service in only THREE STEPS 🥹 | A complete guide Comment by Sarah Scaife March 10

Hi @Jared Grywacheski @Josh ! Huge apologies, I just spotted this thread! That's right, you can add Rovo to a Portal instead of a virtual service agent. (And soon the Help Center home page too). Similar to virtual service agents, you can Create a Rovo agent for your JSM project in one click with a service template that…

in Rovo Agents - Self-service beta vs. Virtual Service Agents Comment by Sarah Scaife November 2025

@Jordi Garcia This particular launch only includes adding a Rovo agent to your JSM Portal, but the ability to add Rovo agents to Slack is in progress! Follow this ticket for updates.

in Join the beta: Rovo agents are getting powerful new self-service skills Comment by Sarah Scaife September 2025

Sarah Scaife Atlassian Team

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