Felipe Justino Specialist

Hi, @Angelie Stephens How wonderful, I love this mega badge! I received all the badges as a prerequisite to receive the Community Voyager mega badge.

Hi, @김주현 From what I understand, yes. the CSM agent widget still operates in isolation within the customer portal and doesn’t automatically load the user context or any metadata from your service. To bridge that gap, the approach you described is exactly what makes sense today: The user accesses and authenticates in the…

Hi @Ann To create a Plan to Complete Chart by number of Stories from Jira, you basically need to extract two sets of data: what was planned at the beginning of the sprint and what was completed by the end of the sprint. Planned Stories are all those that were already associated with the sprint at the time it began.…

Thank you very much

Hi @Jeremy Wood Currently, I use Journeys in Jira Service Management only for internal process management, such as tracking tasks between different teams. From what I've observed, when it comes to external customers or suppliers, the portal does not offer a consolidated view of the Journey. In other words, the customer can…

Hi @Angelie Stephens Thank you for sharing this excellent opportunity with the community! I am very happy to announce that I was recently recognized as a Rising Star 🌟 and have already applied for the Atlassian Champions program. I would be very grateful if you could review my application and I look forward to hearing from…

Hi Atlassian community! 🌍🤝 Connections that create opportunities start here. https://www.linkedin.com/in/felipejp-5a283a121/

Hi @Beymen Teknik Insai Isler This limitation is documented and validated by Atlassian itself. According to the official Jira Mobile documentation, the app is primarily focused on viewing issues, boards, backlogs, and work execution, and does not offer full support for managing and viewing all filters saved in the web…

Hi @oron_hovav 🥳 Great News! That's great to hear! I'm very happy that the explanation helped! 😊 If my answer solved your problem, please don't forget to vote on the answer and mark it as accepted (those green boxes/checkmarks). This helps other users with the same question find the solution faster. Thank you!

It's possible, but there may be some limitations. Here's a clear explanation: When you use ConfiForms IFTTT actions to create attachments and send emails, the “Run as Server” option ensures that the action executes with full. You can send the email without “Run as Server” if sender = recipient, but you need to carefully…

Kudos!

Hi @Jasneet Singh This behavior usually occurs because the attachment is created by IFTTT after the email sending action is executed, even if the rules appear to be in the correct order. In ConfiForms, the execution of rules is not always sequential; some actions run asynchronously. That is why the email arrives, but…

Hi @oron_hovav When a recreated user appears as “Suspended” and cannot be unsuspended, it usually indicates that the account is still being controlled by an external identity source or an organization-level security setting, not by Jira/Confluence directly. Here are the main checks to resolve it: 1. Verify if the user is…

Hi @Jeffrey There is currently no official way to keep the “Sync Thread” option unchecked by default. The official Jira Cloud for Slack app does not provide any configuration that controls this behavior. What we know The official documentation does not mention any settings that change the default state of the “Sync Thread”…

Course completed! It was quick, clear, and very easy to follow, a great start to using Confluence more efficiently.

Hi @Angelie Stephens The content was quick, clear, and very easy to follow. In just a few minutes, I was able to understand how to navigate, create pages, use templates, and organize information more efficiently. It’s well-explained, lightweight, and perfect for anyone getting started with Confluence without any…

Hi @Scott McDonald I’ve worked with similar requests before, and here’s what I can share based on experience. You can add an extra hierarchy level between Epic and Story, but it depends on whether your projects use Company-Managed or Team-Managed settings. In company-managed projects, the hierarchy is controlled globally,…

Hi everyone!I recently completed all the requirements and submitted my application for the Atlassian Champions program. 😄 For those who have already gone through the process, how long does it usually take to receive the confirmation and the Champion title after submitting the request? Any insights or experiences would be…

Thank you.

Hi @Kyle Sellers This usually happens when the issue still exists but no longer meets the criteria for viewing in the space/board. Here are the main points you should check: • Board or space filter - If the JQL has changed, the issue may no longer meet the filter criteria and disappear from view. • Scrum board…

You can achieve this using Automation for Jira without relying entirely on JSON (which is usually what causes the issue of overwriting the description or summary fields). ✅ How to configure it Use the Issue Created trigger. Add a condition: Issue Type = Epic. Then add a Create Issue action to generate the Stories. The key…

Thank you for the warm welcome! I'm excited to be part of the Jira Service Management Community. It's great to have a space where users of all levels can learn from each other, share experiences, and stay up to date with product news. The resources shared are extremely helpful, especially the learning courses and quick…

@Gaurav Thanks for sharing knowledge

Based on current testing and the official Rovo documentation, it’s not yet possible to select specific Confluence spaces when adding custom knowledge to a Rovo Agent. Right now, Rovo only allows selecting “All Confluence content” as the knowledge source, the space-level selector has not been released yet. What you can do…

👏👏👏

I faced some challenges mainly related to permissions in Confluence. In JSM, I’ve already understood that, for the Virtual Agent to work properly, the linked knowledge base needs to have permissions set to "All logged-in users", allowing customers to view articles through the portal. However, to ensure more secure and…

🎉 Happy Jira Admin Day! 🎉 Being a Jira admin means constantly being on the front lines of transformation—connecting people, processes, and technology to deliver scalable, secure, and intelligent solutions. Over the past year, I’ve had the opportunity to: 🚀 Automate complex approval and decision-making workflows; 💡 Redesign…