Hari Krishna Community Champion

Hi @Sidra Shakoor , Yes, you can fetch stakeholder email addresses only if the Stakeholders field is an Assets (Object reference) field and the referenced object contains an Email attribute. Jira cannot automatically read email addresses from a Stakeholders field unless the email is explicitly stored on the Assets object.…

Hi @Nath Adewole , What you’re trying to do is a very common ask, but there are some hard boundaries in Jira that explain why this still isn’t working. In a company-managed software project, boards, screens, and work item fields are not fully project-scoped. Even though they look like they belong to a project, they are…

Hi @Annie Tay What you’re seeing is actually expected behavior, and you’re not missing anything. The key difference here is that the legacy “Zendesk Support for Jira” integration and the new Zendesk Support for Jira v2.0 / JSM Zendesk integration are built on completely different models. In the legacy integration, Jira was…

Hi @Romain MAES , Thanks for clarifying. Currently, Jira Service Management Forms do not display the submitted form data directly in the customer portal view once the request is created. Customers can see only the fields that are mapped to the request type — not the full form layout or responses. I Currently no native…

Hi @Romain MAES In Jira Service Management, the agent view shows all fields from the customer’s request, but it does not display the form in the same layout as the customer portal. you can consider By Checking Request Type Fields: Go to Project Settings → Request Types → Edit Fields. Ensure all the form fields are visible…

Hi @Ryan Hormann , By default, Jira Service Management dashboard gadgets such as “Resolution Time” use calendar days, and there is no built-in option to switch the y-axis to business days. However, you can achieve this by Using SLA metrics If your project uses SLAs, those already measure time based on your business…

Hi @Nur Fatin , Unfortunately, Jira Automation cannot directly override how JSM’s built-in Approval field works — i.e., you can’t define partial approval logic (like “1 from each group”) using automation alone. but If your Atlassian Support team (global admins) can assist, the proper way is to do it at the workflow level…

Thanks for sharing the screenshots, @Sandy Tang — that really helps. The comma formatting (14,000) isn’t actually the issue here. Jira automatically adds commas in the UI for readability, but internally the numeric field value is stored as a plain number (14000.0). Automation reads and writes this raw value, so formatting…

Hi @Sandy Tang , It sounds like your rule is running successfully but not actually updating the linked Jira Software issue. This usually happens when the target field isn’t properly configured or accessible in the project where you’re trying to update it. Here are a few things to check: 1. Field context Even if the field…

Hi @Kaushal Kumar Singh , The issue occurs because labels is a multi-value field in Jira, and using the != operator doesn’t work as expected for such fields. The condition labels != Engineering may return zero results since Jira doesn’t handle multi-select fields this way. To correctly exclude issues that have the label…

Hi @Omar Test , That’s a great question — and you’re absolutely right to double-check this before changing product access. Here’s how it works When you remove the jira-software-users group from Product Access, it doesn’t instantly revoke access for existing users. What it does is stop automatically assigning new users to…

Hi @Stephen_Lugton , Thanks for the information .

Hi @Omar Tar, Here’s how to fix it step by step: 1. Create a new group Example: restricted-project-users 2. Give product access to that group - Go to Settings > User management > Product access - Under Jira Software, remove jira-software-users - Add your new group restricted-project-users Now only members of this group…

Hi @Joachim , Atlassian recently introduced the archive prompt as part of the new issue archiving feature. Unfortunately, this confirmation window (where you have to choose archive vs. delete and type “delete”) cannot be disabled — neither globally nor per project. It’s a permanent change by Atlassian to reduce accidental…

Hi @Perry Forster @ Thanks for the update. The 'Reporter' field cannot be manually added to a Jira Form because it's auto-handled by Jira and doesn't appear as a form field option. Since you're unable to make it optional (as it's part of a shared field configuration), here's a clean workaround: Use Jira Automation to Set…

Hi @Perry Forster, The 'Reporter' field is handled automatically by Jira and cannot be added to forms manually. If it's marked as required in your Field Configuration, it can block form creation. ✅ To fix this: Go to **Jira Settings → Issues → Field Configurations**, locate the field configuration used by your project,…

Hi @智彬 周 , Thanks for the update! Since the issue still persists across multiple browsers, and a new Anonymous ID (d3f98e04-1744-4174-988d-e010c2ddbc9d) is showing, this confirms it's a server-side issue from Atlassian's backend, not something local. Please do the following: Raise a support request directly to Atlassian…

Hi @Bhanu Prakash , Thanks for the update! Since the toggle to switch back isn't showing and you've already tried the Labs and feedback options — here's what else you can try: Additional Suggestions: Try logging into another browser or device * Sometimes, older Trello UI still shows up in browsers without cached beta…

Hi @Sam Newman m , The “Open in VS Code” link in the Jira issue sidebar is part of Atlassian’s recent integration with Visual Studio Code, likely enabled via a Forge-powered app or browser extension such as: * Atlassian VS Code extension * SourceGraph integration * Or an admin-installed Forge/Connect app This appears when…

HI @satish.1.badiger , To generate a report listing Jira tickets linked with GitHub Pull Requests, including the PR owner, repository, status, reviewer, aging, and sprint information, follow this approach: Query Jira for issues with linked Pull Requests using a suitable JQL: issueFunction in hasPullRequest() Use Jira REST…

Hi @智彬 周 , This is a server-side issue from Atlassian's end, not a problem with your browser or input. The Anonymous ID is used by Atlassian engineers to trace the error in their logs. Try again after clearing browser cache or using incognito mode Sometimes temporary cookies or sessions cause issues. Try with a different…

Hi @Bhanu Prakash ,Welcome to the community If you're seeing the new Trello beta layout and want to return to the old (classic) version, here's what you can try: How to switch back: Click your profile icon (top right) → Then select “Switch to old Trello” (if available). Check in Labs settings Go to…

Hi @VVC , Thanks for the update. It looks like the script is getting triggered, but the value is not being saved into the ReportYear attribute. Try updating the script slightly to fetch the attribute differently. Instead of using getObjectTypeAttributeBean, use this: import java.time.Year def object = event.getObject() def…

Hi @Laurence Oldfield , You can avoid unnecessary Atlassian Guard license usage by limiting SCIM provisioning from your identity provider. In your IdP (like Okta or Azure AD), create a group for only the users who need SSO (like Jira or Confluence users). Then configure SCIM to sync only this group to Atlassian Access.…

Hi Salome, That's a great question! While Confluence ZIP backups contain all the content, including attachments and space/page structure (in XML), they aren't immediately viewable without a Confluence instance. Here are a few options: - **Install a local Confluence (Data Center trial)** and restore the ZIP backup. This…

Hii @Assem E , Confluence doesn't automatically remove permissions when a user is deactivated. Even if the user is disabled or removed from the directory, their space-level and page-level permissions may still exist. What you can do: Manually go to each space → Space Settings → Permissions → and remove inactive users (they…

Hi @John Funk, thanks for the follow-up. @Gor Greyan – I appreciate your input, but I believe we’re approaching it from different angles: My answer focuses on real-world implementation using a Python script with REST API, which is something users can actually run to extract specific fields into CSV. While sending JSON via…

Hi, Yes, that's correct — in Jira Data Center 9.12.x, the "Edit Object" action isn’t available in Assets Automation yet. To dynamically set the "ReportYear" field (Text type) during object creation, you can use the "Execute Groovy Script" action instead. Here’s a working script that sets the current year: import…

Hi, If you're using Jira Data Center and working with Assets, and you want to automatically fill a text field like "ReportYear" with the current year when an object is created, there’s a simple way to do it using asset automation. Just follow these steps: Go to your Assets schema and open the Automation tab Create a new…

Hii Cascading select fields in Jira like "Reason" have two levels – a parent and a child. When you use a condition like "Reason is not empty" in automation, Jira might not evaluate it correctly because it's stored as an object, not as a simple value. Instead of using the default "is not empty" check, use an Advanced…