Hari Krishna Community Champion

Came to read the roundup... ended up finding myself. 😂 Thanks for the spotlight ! @Jimmy Seddon 🙌

Hi @Marc -Devoteam- , Thanks for your time to check on this, It was about the atlassian guard, I have verified now.

Hi @Brant Schroeder , Thanks for the info, Yeah i think they are refering to this feature.

Hi @Param Kelkar , Here, the main thing is how you frame the prompt. You need to give it more clearly, for example: "Generate MCQs based on the Atlassian ACP-120 examination syllabus, with difficulty levels ranging from beginner to advanced." I just shared a sample prompt earlier. This approach may take a bit more time…

Hi @Marc -Devoteam- , Thanks for the quick response, I want to work based on the last access date like you mentioned and what I am trying to achieve here is I am using the group id which the product access is given once the user is not logged in to 90 days the user is removed from the group, same goes for the confluence.…

* Hi @Nikola Perisic , Both of them are sorted now on their own, I even recorded the first incident behaviour. I checked after some time it worked I didn't try in the incognito. I don't know exactly why this kind of incidents are last time also probably 3 r 4 weeks back happened with adding people to the project. It is not…

Hi @John Izquierdo If the goal is to make sure decommission steps are followed without cluttering JSM, the simplest and cleanest way is not to rely on lots of sub-tasks and heavy automation. A better approach is to keep everything in one Service Request. Create a request type like “Hardware / Server Decommission” under…

Hi @Altor Tech , Your site is not deleted — it is unavailable. Why it happened • Free site became inactive for long time / expired • Or billing / subscription issue • Or site owner deleted / locked it What you should do Go to https://admin.atlassian.com — Log in and check if your site is listed If it is NOT there, contact…

Hi@Anuj Batta , I hope this answer will be helpful to you 1. Can Rovo work with Salesforce or Excel? No. Rovo mainly works with Jira and Confluence. If you want Salesforce or Excel data, you would need to integrate it first. 2. Using Rovo for different Jira boards Yes, you can — but you must always tell Rovo which board to…

It does not mean there is a separate option in Jira. It simply means this: Pick one issue (for example, JIRA-1) Add Relates to → JIRA-2, JIRA-3, JIRA-4 from that issue only Do not repeat the same linking from JIRA-2, JIRA-3, JIRA-4 Jira will automatically show the relationship on both issues, because “Relates to” is…

Hi @keerthi_guntupalli , “Relates to” is a two-way link. When you bulk-link issues in both directions, Jira stores the same link twice, so it looks like duplicates. You can Remove one of the duplicate links (you only need it once) Do this manually or via Bulk Change → Edit Issues For future reference you can try like this…

Hi @Ashesh Talukdar , No, you can’t update the Confluence page status (Outdated, In Progress, etc.) using REST API. Why because: The API you are using (/content/{id}/state) works only for the content state, which supports only: " current " " draft " The page status shown in the Confluence UI (Outdated, In Progress, Ready…

Hi @Jack Zhao , The reason why you can’t import .zip file The cloud backup (jira-export.zip) is NOT meant for site-to-site migration. The Backup manager export is only for: Disaster recovery Atlassian internal restore support And Jira Cloud does not provide a UI option to import ZIP backups into another site That’s why you…

Hi @Asier Vadillo , Some apps (like the Confluence example) use the new partner-managed or unified billing experience. In this setup, app admins will only see “Change plan” or “Cancel subscription” options, and there is no separate Deactivate button. For these apps, canceling the subscription is the only way to stop using…

Did the team reached you ?

Hi @Asier Vadillo , Both actions cancel the subscription at the end of the billing cycle. After deactivating, the app is still active until the billing period ends, so the UI still shows the Unsubscribe option. That’s why you see both. The reason Deactivate is not shown for every app is because it depends on how the app…

Hi @Summer Xiong , This happens on the Free plan. Your Confluence site was likely disabled by Atlassian (usually due to inactivity). Because it still exists in the system, you can’t start a new free trial or add it again yourself. What to do: Go to admin.atlassian.com and check if the site is listed Contact Atlassian…

@Danyang Sun , You already have the Severity custom field, but it is not added to the Create screen, which is why you can’t select it when creating a ticket. To add the Severity field when creating an issue: Go to Jira settings → Issues Select Screens Open the Create Screen used by your project and issue type Click…

No need to worry, If you raise a ticket properly, They will assist you in no time, You have already submitted your " Request ID ". They will contact you soon.

Hi @HelpDesk Support Team , I think this is not something you can fix from Jira. The email or user record has a broken internal start date stored in Atlassian’s backend. Even though the Start Date field is not visible in the UI, Jira still validates it internally, which is why you get the error and can’t delete or recreate…

Hi @Danyang Sun , Those “Severity” fields you see are custom fields. They just share the same name, but the field type is different for each one — for example Single select, Multi select, Cascading select, etc. That’s why they look similar. You only need to choose one Severity field with the field type that fits your use…

Hi @Carolina SILVA , On Jira Cloud Standard, since archiving projects isn’t available and you don’t want to delete them, the best approach is to keep the projects but you can mark them as read-only knowledge. Recommended steps: Rename the projects with a clear prefix like “ARCHIVED – <Project name>” or “READ-ONLY –…

Hi @Asier Vadillo , 1) Deactivate vs Unsubscribe Deactivate = it actually cancels the subscription at the end of the billing cycle. It does not just pause the app. Unsubscribe = same thing. It also cancels the subscription. Both mean the same in practice but the wording is different, action is the same. 2) temporarily…

Hi @Saikrishna Dechineni , There’s no single report or API that shows the total number of workflow conditions and validators across the whole instance. The only way to see them today is to open each workflow, check each transition, and review the conditions and validators there. Unfortunately, this has to be done manually.…

Hi @Vladislav Popov , The previous was may not be fully accurate, I is not deeply involved in this integration, but as i said earlier there have been some changes in Atlassian Cloud around mid-December that might help address this. I have listed the relevant updates specifically related to Rovo, which you can refer to in…

@oz , You need to raise a ticket with the Email which you have used for your Site creation for to raise a ticket.

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Hi @oz , Don’t worry, this usually happens on the Free plan. If a free Confluence site is inactive for a long time, Atlassian may temporarily disable the site. Your data is not deleted immediately. What to do: Click Contact Support Share the Request ID shown on the screen Check with the Atlassian to restore the site In…

Hi @Max wang , This is not your mistake. It’s a temporary Atlassian backend issue. Sometimes the workspace name gets stuck after a failed attempt, and creation keeps failing. Try this: Use a different workspace name Try again after some time Use incognito / another browser If it still fails, Atlassian Support can fix it…

Hi @Saskia van _t Hoff , It seems there is no issue from your side, but sometimes project scope may not work, try this directly with condition and check wheather it is working Trigger When: Issue transitioned (to Status X) Condition Project equals ABC Action Send notification To: User X (user)