s_gridnevskii Rising Star

@Jonas Pencke yes you are right, some processes are suboptimal in terms of IT. But we cannot stop business just because IT engineers don't like something. And company cannot spend $$$ just because someone pushes us to migrate. Perhaps yes, we have enough time until 2029 to create a strategy and migrate to something…

Yes. And after assessment you may decide that you will not migrate and stay on datacenter until 2029 and then switch to something else.

I think step 0 would be to assess custom modifications and plugins. We have dozens of groovy scripts and a couple of hundreds automation rules. Additionally there are important plugins which we cannot stop using just because they are absent in cloud. Finally we should check if we can migrate Assets with no losses…

3. What about government organizations and banks that don't want to risk their sensitive data leaks through the cloud they don't control? Should they consider migrating to another product, e.g. Zendesk or Youtrack? Atlassian will loose billions. I guess Atlassian should make datacenter opensource and allow community to…

@Rina Nir I have experience in both. And I would say DC is better since everything is under your control. If you need more performance - just add CPU and memory. If something crashes - you can investigate and resolve in minutes. I recall having incidents in cloud Jira that lasted for hours with just a note "Sorry we have…

@Benjamin Črnjak there is another side of a coin. If you use same config for multiple projects at some point team lead can come to you and say "Please add On Hold status" and it will take you much time to copy workflow, then schema, then make changes. Perhaps a rule of a thumb is that if a team is like other teams - then…

@Hayley Skelton there is an excellent reply here https://community.atlassian.com/forums/Jira-questions/How-to-create-a-template-for-issue-description/qaq-p/1041636 You will need an extra custom field with wiki style renderer and then just use context for every project where you need template. Forms have one big problem -…

I have backup by L1 support. In order to replace me when I am OOO or on vacation I document all procedures in Confluence. There is a bunch of articles like How to add user to Jira project with step by step manual with pictures that makes it virtually impossible to make a mistake. So my receipt is to document everything. As…

@Hayley Skelton for the sake of the problem of custom fields I use an empty field configuration where all fields are disabled. When I create a new project I copy this config and apply to the project and users see the fields that are specific to the project. No global fields at all. Also it is a good idea to explain to…

@Filip Labarque also a good idea would be to explain team members that components work better than projects and it is better for all to create a component in existing project than creating a new project. Also I would recommend to follow team structure in projects. E.g. if QA team is a separate unit and it tests bugs in…

@Leonel Goitia yes you are right. All changes to Jira should be done through jira tasks. I have a special project for changes and whenever I change something I give an url and change identifier in change task. E.g. if I change workflow I give it next version number, like this one: Developers Workflow v.1.5 and add this…

I think every Jira admin should start with installing staging Jira for various tests. It can be a cloud instance or a data center. It is much better to make changes first on test server and then on prod - it would save you a lot of nerves. Additionally if someone from your company wants to play around with Jira, e.g.…

Hm, I was 100% sure that you can only change resolution while transition to another status. Never knew this can be done in Jira Automation.

Atlassian Developer: Boss we have 30000 tickets backlog, let me fix some pleas from customers pending for 20 years. Atlassian Boss: No time for this sheet, just close them all, we need to focus on rebranding project to space.

An example of such a loop is when team lead wants to automatically create tasks for his employees once per month. I was looking for solution and came across this one. I am thinking of something like a JQL: created > startofmonth(-1) and label="monthly:tasks" Then for each found issue I will create a new one with same…

Actually there is. Kindof. You make a REST API call to /rest/api/3/group and then use workload.users.items as a list in smart variables. But yes, it can only output text, e.g. list all users in one comment.

@Christian Sprenger there is another issue there. Lets imagine approver gets ill and we want to assign another approver. If I change custom field with approvers while workflow is on approval step and re-enter this step - Service Desk keeps Approvals data cached and does not reload it. It is a total mess - I have to make a…