Akriti Sagar Specialist

Hi Nils, You’re right — Inbox cards work a little differently since they’re tied to the Planner personal view rather than a shared board, which is why the usual + Members option isn’t available there. At the moment, assigning members directly to Inbox cards isn’t supported the way it is for board cards. Using the keyboard…

Hi, on the Free plan you should definitely still be able to add new lists and cards — there isn’t a limit at 7–10 lists. Since it’s happening across devices, it could be either a temporary issue or something specific to your account. I’d suggest first trying in a different browser/incognito mode, and if the issue persists,…

Hi Dave, Good question. The new backup and restore functionality mentioned in the docs is indeed being rolled out first to Enterprise customers through a limited beta. For Standard and Premium plans, the existing backup solution documented in Atlassian Support is still valid — you can continue to generate site exports and…

Hi CLB, you’re right — currently Trello Planner only supports connecting either Google or Outlook at a time, not both simultaneously. It’s a common need for people managing work and personal calendars, so your feedback is very valid. I’d recommend raising this in the Product Ideas portal so the Trello team can track it, as…

Hi Sahil, that’s a great suggestion. Currently PR search only looks at titles and descriptions, so branch names aren’t included. Adding source/destination branches to the search scope would really improve workflows — I’d recommend raising this in the Product Ideas portal so the team can track it.

Hi Matteo, when the JSM trial ends the project may become restricted if there’s no active Service Management license. Since you now only have 1 agent, check Jira settings > Products to confirm your license and ensure your user is a project admin. Without an active JSM license, project settings won’t be fully accessible.

Hi Karan, In a CODEOWNERS file, the patterns are interpreted as path globs. The entry src/lib/libsmlb/** will match everything under the src/lib/libsmlb/ directory (including all nested folders and files). It should not normally match something like src/lin/libsmlbabc, since that path does not start with src/lib/libsmlb/.…

Hi Sharon, That’s a really good use case you’re working on, and I can see why it gets complex quickly with so many combinations. To your question: the “10 groups” restriction is an application-level limitation in Jira workflow conditions/validators, not just an admin setting. That’s why you’re running into the cap when…

Hi @Radka Svobodova, You can achieve this in Jira Automation by using smart values and a date formatting function. If your custom date field is called End date, you can extract just the month and set it into a label/number field. For example, in your Edit issue → Labels (or number field) action, use:…

Hi @Akash Litoriya, The issue is with the query syntax in your API call. The Bitbucket 2.0 API requires filters to be wrapped in URL-encoded query strings. Your > and = operators need to be encoded, otherwise the API just ignores the filter. Try this instead: curl --location --globoff \…

Hi @Scharleitung Jubla Gommiswald, It sounds like the board may have been closed or deleted. A few steps you can try: Check closed boards – Go to your workspace → Boards → scroll down and click View all closed boards. If the board is there, you can reopen it. Check if the board was deleted – If the board was permanently…

Hi @Cecilia Daffonchio, It sounds like there may be an issue with the Trello–Jira integration or the Butler automation setup. A few things you can check: Re-authenticate the Jira connection – Sometimes tokens or permissions expire. Go to Butler → Account and ensure Jira is still connected properly. Check project…

Hi @Md_ Abrarul Huda, In Jira, every person who needs access to a Jira project (even just for viewing issues) must have a license. There isn’t currently a way to give users "view-only" access without consuming a license. A couple of workarounds you might consider: Public/Anonymous Access: If your Jira instance is on Jira…

Hi Aslam That’s a really thoughtful suggestion — having the ability to disable or pause a Rovo Agent (similar to automation rules) would definitely give admins more flexibility without losing the agent’s configuration. Right now, I don’t believe this option is available beyond “delete,” but raising it here is a great step.…

Hi Nathalie That’s a really exciting initiative — it’s great to hear you’re already testing AI and Rovo in your sandbox! Atlassian has been very active in expanding AI capabilities, and while today most of the announcements have centered around their native AI features, the team has also shared that extensibility and…

Hi Krista, Sorry to hear you're having trouble accessing your Trello boards — that sounds frustrating. Here are a few steps you can try to get back in: Clear Cache and Cookies or Try Incognito Mode Sometimes browser caching causes login issues. Try logging in from an incognito/private window, or clear your browser cache…

Hi Lauren, Great question! In Jira JQL (Jira Query Language), you can’t directly reference specific first-of-month or end-of-month dates with a built-in relative date function, but here’s a way to filter the range you need: If today is June 18, and you want issues from December 1 of the previous year through May 31 of this…

Hi ValueJet, Thanks for sharing the details — I understand how urgent and frustrating this situation can be. To restore a deleted or disabled Atlassian Organization, here’s what you should do: Go to the Atlassian Support Contact Form directly: Use this link instead of the general support landing page:…

Hi Susila, Great question. By default, when exporting Jira issues to CSV, the issue keys (like ABC-123) are exported as plain text, not as clickable hyperlinks. Unfortunately, CSV is a plain text format and doesn’t support rich content like hyperlinks directly. That said, here are a couple of workarounds you can try: Add a…

Hi Tyrone, Great question, and definitely a critical area when it comes to reviewing integrations like Rovo with your security team. While Jira does not currently provide a built-in automation connector that detects sensitive or controlled data in custom fields before it's accessed by a Rovo Agent, here are some practical…

Hi Trudy, Thanks for the detailed question! You're absolutely right—ProForma Lite does not expose the same REST API endpoints that are available in the full version of ProForma (now part of Jira Forms by Atlassian). Because of that limitation, many integration options—including those used by Better PDF Exporter with custom…

Hi FrancoB, Great questions! Updating Visibility of Old Comments in Bulk Unfortunately, Jira (assuming you're using Jira Cloud or Jira Service Management) does not offer a native feature to bulk-update the visibility of comments retrospectively. Each comment’s visibility is set at the time it's posted. However, here are a…

Hi qba Thanks for your question. You're right—Jira doesn’t allow changing the issue type (like from Sub-task to Bug) automatically using built-in Automation. But here are a couple of ways you can work around it: Option 1: Use Automation + Clone Since we can’t directly convert a Sub-task to a Bug, we can automate cloning…

Hi Saif Thanks for your question. At the moment, Atlassian products like Jira and Confluence do not support restricting the visibility of individual comments to specific user groups (like only creators or only contributors). Comments are visible to all users who have access to the issue or page. Workaround: If you're using…