VENKATESWARLU KURUVA Success Champion

Hi Farrokh To move your repos to a new workspace, here's the process: For each repo (etherwhere_android, etherwhere_backend, etherwhere_ios): Go to Repository settings → Repository details → Manage repository → Transfer repository Enter the destination Workspace ID and click Transfer The new workspace admin will get an…

Hi @Imran Syed , To create an incident from an alert and auto-notify stakeholders in JSM: 1. Auto-create incident from alert: Go to Settings → Alerts → Alert rules → Create incident Set conditions (e.g., priority = P1/P2, specific alert tags) Enable "Automatically create incident when alert matches" 2. Auto-notify…

Hi @Alexandra Klock , This is a common issue with Atlassian MCP + Claude integrations breaking. Here's the fix: Most likely cause: Your OAuth token expired or was revoked. Quick steps: Revoke the old connection — Go to Atlassian API tokens and remove the old MCP token. Re-authenticate — In Claude, remove the MCP server…

Hi Joni, Here's the breakdown of those link types: Link Type Blocks, Relates, Cloners, Duplicate-Jira (out of the box) Polaris merge/datapoint/work item link-Jira Product Discovery Problem/Incident, Post-Incident Reviews-JSM (ITSM features) Defect, Test-Xray Your unknowns: Link Type Escalate-JSM — used in ITSM escalation…

Hi @Tess Baird , This is likely a codec/sample-rate mismatch issue in Loom's stitching tool. When two recordings have slightly different audio encoding settings (e.g., different sample rates or bitrates), combining them can cause distortion, choppiness, or lag. What to try: 1.Re-record both clips in the same session…

Hi @Hein This is a known limitation/bug with the contentbody/convert/export_view endpoint — it doesn't properly handle the TOC macro's include filter server-side. Why it happens: The TOC macro's include parameter filtering works correctly in the browser because it's rendered client-side with full page context. The REST…

Hi @Lars, The issue is that URL parameters aren't being passed into the dynamic-select SQL query properly. Here's the fix: Use $departmentNumber without the cast() wrapper first to isolate the problem: select name from areas where id = '$departmentNumber' If that works, the issue is with cast(). Try this instead: select…

Hey Mike, That error is super common with fresh Azure DevOps orgs — it's almost never actually about OAuth being disabled. Here's what usually fixes it: Most likely culprits: Third-party OAuth needs to be ON at the org level — not just the project level. Go to Azure DevOps → Organization Settings → Policies → make sure…

Hi RJ, Your instinct is right — Tasks with checklists and hours only at the Task level is the cleanest approach for your situation. It's not really an anti-pattern when contractual constraints require hours over points. Why subtasks mess up metrics: Jira can double-count time (parent + subtask estimates) and sprint…

Hi Corey, Yes, it can break the parent-child linkage. When you change an Epic to a custom issue type, the child Stories may lose their Epic link since that relationship is tied to the Epic issue type specifically. Before you change: Note down all child Stories linked to each Epic. After converting, manually re-link them…

Hi Mike, This is a known limitation. Service accounts are managed at the org/enterprise level, while most Jira add-ons (including JMWE) check group membership at the site level. Since service accounts don't appear in site-level group listings, the add-on likely can't see them as group members. What you can do: Confirm the…

Hi Vanessa, Jira Service Management (JSM) is the right fit. Here's how: Create a JSM project — clients submit tickets via a Customer Portal and they auto-appear on your board as "To Do." Client tracking — clients monitor progress through the portal (no Jira license needed). Client review — add a "Pending Review" status in…

Hi Abilash, 1. Hide "More Fields" after ticket creation: Go to Project Settings → Issue Layout and move unwanted fields to the Hidden section. 2. Remove red required indicator: Go to Settings → Issues → Field Configurations, find the relevant field, and uncheck Required. For JSM forms, toggle off "Required" in the Form…

Hi @Mohammed Shakhib , I submitted my request on June 17, but it still hasn't been accepted by the contributor admin. Could you please take a look and accept it if you're able to.. Thank you

Hi @Lara Lopez Garcia , Only JSM projects with an Object Schema already created appear in the "Connect assets project" dropdown. The other 3 projects are missing one. Fix For each missing JSM project: Go to Assets (top nav) → Object Schemas → Create a new schema (or use a template) In the JSM project → Project Settings →…

Hi @Salma aldhanahni , No security key + no recovery key = only Atlassian Support can help. The escalation Brant did is the correct and only path forward.

Hi @Debbie Crum , Tracking Actual Resolution Time There are three approaches, from built-in to advanced: 1. Use JSM SLAs with Time Metrics (Built-in — Best Option) If you're on Jira Service Management, this is solved natively: Go to Project Settings → SLAs and create a custom SLA metric (e.g., "Actual Resolution Time").…

Hi ST, * No direct timeline replacement exists yet — use Jira Plans as the best alternative. * Switch from webhook-only to full Git integration to fix the missing PRs in the Development tab.

Hi @Nguyen_ Hung _Se_ , Go to https://<your-site>.atlassian.net/jira/boards to see all your boards, or just press / and search by name. The UI moved, but your boards are still there.

Hi @Biancha , Go to account.atlassian.com → swap your work email for a personal one → verify it → done. All your Community contributions stay with you. Just do it before your work email gets deactivated. URL:- https://account.atlassian.com/ If you're still having any issues, please get in touch with us. Best Regards,…

Hi @melissa_barton , Go to Plan Settings → Excluded issue link types → remove your custom links from the exclusion list → refresh the plan. That's it. The board only shows link types it's told to care about. If you're still having any issues, please get in touch with us. Best Regards, Venkateswarlu Kuruva Atlassian…

Hi @Linda Wisehart , Create 4 Epics → bulk-assign your 70 tasks under them → add start/due dates → use Timeline view or Advanced Roadmaps for your Gantt. No field configuration needed — just dates and epic links

Hi @D_Anna Oller , If both domains are under one Atlassian org: Create a group with users from both domains (admin.atlassian.com → Groups) Add that group to the space permissions with View access Users need a Confluence license (Free tier counts) If you don't want to deal with licenses: Use Public Links (Premium/Enterprise…

Hi @Franz Wengler , Thanks for bringing this up — you're definitely not alone in noticing this change! So, what happened..? With the latest Jira update, the old popup window that used to appear when you clicked on an issue in a list is gone. Before, you could click on any work item, see its details in a quick popup, close…

Hi @Cmaj7 , Even when the site name isn't conflicting with existing ones, there are several common reasons this can happen: Common Causes: 1.Email already associated with another site Your email may already be tied to an existing Atlassian account or organization. Try signing up with a different email, or check if you…

Hi Jacky, The ability to delete issues (including Epics) in Jira is controlled by the "Delete Issues" permission in your project's Permission Scheme. This isn't something you can enable yourself — it requires a Jira Admin or Project Admin to grant it. Here's what to do: Ask Your Jira Admin To: Go to Project Settings →…

HI @Anna Wilson, welcome to the Atlassian community... Great question — and yes, the ecosystem can feel overwhelming at first. Here's what I'd suggest to you on Day 1: Start With the Core Two Jira and Confluence are the foundation. Jira → Create a small project, build a board (Kanban is easier to start with than Scrum),…