Julie d_Antin _Elements_ Atlassian Partner

Hi Luke, Great question! As you've discovered, Jira's automation rules do not support nested branches, making it challenging to clone an epic along with its child issues and their respective subtasks. This limitation often leads teams to seek alternative solutions. How Elements Copy & Sync can help Our app Elements Copy &…

Great question Greg! As mentioned earlier, Jira Cloud does not offer a native bulk clone feature. In addition to the solutions already discussed, you might want to try Elements Copy & Sync, which offers a flexible and automated way to clone and synchronize issues across projects. How Elements Copy & Sync can help in this…

Hi @Jeff Donnelly , great question! If you need to manually clone a Jira ticket, there are a couple of ways to do it, depending on your needs. Option 1: Native Jira cloning Jira provides a built-in cloning feature that allows you to duplicate an issue: Open the issue you want to clone. Click the More (•••) button in the…

I forgot to mention native Jira workarounds! Native Jira workarounds CSV export & import – You can export issues to a CSV file, modify the data, and re-import them as new issues. This works for large-scale duplication but does not maintain issue links or comments. Automation – You can create automation rules that trigger…

Hello @Fuilares , Great question! Unfortunately, Jira Service Management doesn’t currently allow SLAs to be displayed directly on the customer portal natively. A solution you might find helpful is our app, Elements Overview. It enables you to display SLA metrics like "Time to Resolution" or "Time to First Response"…

Hello Warwick, It’s great to see your focus on improving visibility for your customers! While Jira Service Management doesn’t natively allow SLAs to be visible in the customer portal view, there is a way to achieve this using our app Elements Overview. With Elements Overview, you can make SLA metrics—like "Time to…

Hello Mkrtich, I understand your desire to provide customers with visibility into SLA metrics directly through the Jira Service Management portal. While Jira doesn't natively support displaying SLA information on the customer portal, our app, Elements Overview, offers a solution to bridge this gap. With Elements Overview,…

Hello Gustavo, I understand you want to display SLA information directly to your customers on the Jira Service Management portal. While Jira doesn't natively support this feature, our app, Elements Overview, can help bridge this gap. With Elements Overview, you can configure your customer portal to showcase essential SLA…

Hello! I understand your need to display SLA timers on the Jira Service Management customer portal in Jira Cloud. While the Refined app offers this feature for Server/Data Center, it currently lacks this functionality for Jira Cloud. To address this gap, you might consider our app, Elements Overview. It allows you to…

Hello Felipe, I understand your desire to display SLA information directly to your customers on the Jira Service Management portal. While Jira doesn't natively support this feature, our app, Elements Overview, can help bridge this gap. With Elements Overview, you can configure your customer portal to showcase essential SLA…

Hello, I understand the importance of providing your customers with visibility into SLA metrics directly through the Jira Service Management portal. While JSM doesn't natively support displaying SLA information on the customer portal, our app, Elements Overview, offers a solution to bridge this gap. With Elements Overview,…

Hello, Natively within Jira Service Management, there are limitations on customizing the fields visible on the customer portal. For example, fields like SLAs, assignees, or linked issues aren’t displayed by default, which can make it challenging to provide customers with the full context of their requests. To overcome…

Hello Marko, Natively within Jira Service Management, there isn’t a built-in way to display SLA fields directly on the customer portal. This can be frustrating when you want to provide customers with clear updates about their request timelines and statuses. To solve this, I’d recommend trying our app, Elements Overview,…

@Sérgio Mancini , can you explain your use-case? What are you trying to achieve? 

Hi @Alena Oliynyk and @Neha Arora , could you explain your use-case for being able to create Jira issues from the Mind Map? Have you found a solution?

Kudos @Cecile Sablayrolles ! These pancakes look delicious !!

@Teodora V _Warsaw Dynamics_ I can vouch for Cécile's pastry (and photography) skills. We're so lucky to have her on the team, and a frequent delivery at the office reminds us of her many talents (on top of being an excellent partner manager).

Hello Kris, I understand your concerns about getting custom fields right. My team and I interviewed a panel of Atlassian experts on how to manage custom fields in Jira effectively and we turned it into a guide. I think it could help you get started the right way. Cheers, Julie

Hello @Darrel Jackson , I can imagine the challenge consolidating Jira custom fields after they've grown organically represent! My team and I interviewed a panel of Atlassian experts on how to manage custom fields in Jira effectively and we turned it into a guide. We have a full chapter of guidance on how to optimize your…

Hello @Gary Faucher I work with Elements, the makers of Elements Connect. Can you please create a ticket with your request on our support portal? Our team will be delighted to help you with your issue. 

Hello @Markus , Here's the detailed pricing for Elements Connect for Jira Cloud. Feel free to reach out if you have any more questions :-) Kind regards, Julie from Elements

Hello @John Funk & @Karl Roth , As promised, here's the detailed pricing for Elements Connect for Jira Cloud. Do let me know if you have more questions about the app :-)

@John Funk , I appreciate your honest feedback and understand pricing is an important concern for you because you need to plan ahead your budget. The beta has just been released earlier this week and all our efforts until then were focused on shipping a quality product so we can start helping people fetch data from…

Hello @John Funk , it's normal you don't see yet any pricing on the listing. During our beta, Elements Connect for Jira Cloud is free. Then it'll be priced per user per month (can't share the details yet, but will ping you here when we're ready to list the future pricing publicly).

Hi @Subbu Ravi ! Are you using Jira Software Cloud or Jira Service Management Cloud? If you're using Jira Service Management, our app Elements Connect for Jira Cloud might be exactly what you need. It’s designed to seamlessly integrate external data sources (like SQL databases, REST APIs, and more) into Jira custom fields.…

Hello @Vikrant Yadav , I see you're looking to fetch user data from an Excel file and populate a custom field in Jira. This is a common need when integrating external data with Jira issues, and I’d love to help you achieve this smoothly! Did you have a look at Elements Connect for Jira ? With our app, you can connect your…

Hi @Karl Roth , if you want to use an app that's dedicated to this kind of things on Server / Data Center, you should have a look at Elements Connect for Jira . Elements Connect allows you to fetch data from a wide range of datasources (including databases) and display it nicely inside Jira issues. You can choose if you…

Hello @Patricia Paguio ! I understand your need to have custom fields in Jira dynamically read and display data from external sources—it’s a powerful way to enhance your workflows and reduce manual data entry. At Elements, we’ve created a solution specifically for this use case: Elements Connect for Jira Cloud. Elements…

Hi there! Integrating external database information into Jira Cloud custom fields is a common need. While Jira doesn’t offer this functionality natively, there are effective solutions available, such as our app Elements Connect for Jira Cloud. This app allows you to fetch and display data from various external sources…

Hello @Rika Mandasari - I don't know if you're still looking for a solution but Elements Connect for Jira Cloud is available in public beta on the Marketplace. If you'd like to give it a try, we'd love to get your feedback about the app. Cheers, Julie from Elements