ashu patel_rub1iq Rising Star

Hi, Thanks for sharing your approach—really practical and encouraging to see how you’ve built a full compliance workflow with Atlassian tools! Using Confluence for clear, traceable documentation and Jira to manage moving parts like risks, audits, and action items is a smart strategy. I especially like your points about not…

Hi Sara, Using T-shirt sizes (S/M/L) to estimate tasks is a smart way to measure your team’s capacity in Kanban. It helps you understand how much work your team can handle by sizing tasks based on how long they typically take. Try sizing tasks together as a team, then track how many sizes you complete each week to get a…

Hi Robert, Welcome back! Yes, you're correct — Trello accounts are now managed through Atlassian. To change your password, follow these steps: Go to: https://id.atlassian.com/manage-profile/security Log in with your Atlassian account (the same one used for Trello). Under the "Security" section, you'll see an option to…

Hi, That error usually points to an authentication issue or incorrect repository URL. Since you've already added the SSH key and tried different encodings, here are a few things to double-check: Confirm the repo exists and you're using the correct SSH URLMake sure you're cloning or pulling using the correct SSH…

Hi, You're right that there is a "Customize Page and Emails" option, but unfortunately, the content of the "Confirm your subscription" email itself is not customizable through that setting. Currently, the "Confirm your subscription" email (often used for newsletter or blog signup confirmation) is part of Atlassian’s…

Hi Karen, Welcome back to Trello! As of now, Trello's card layout is fixed, and the activity log (including comments and updates) is always displayed at the bottom of the right-hand sidebar, just below custom fields, automation, and power-ups. Unfortunately, there's no native option or setting to move the activity or…

To add dynamic date_from and date_to filters to your Confluence report, you'll likely need to use a Marketplace app like Reporting for Confluence. Here's the short version of how to do it with that app: * Add two Date Data macros to your page to create input fields for your start (date_from) and end (date_to) dates. * In…

To manage recurring tasks in Jira Cloud, here are the best practices you can follow: Jira Automation (Built-in) Use Jira Automation to schedule and create recurring issues. Go to Project Settings > Automation > Create Rule Use the "Scheduled" trigger (for example, every Monday at 9 AM) Add an action: "Create issue" Fill in…

Hi Jorie, If you no longer have access to your old email, but need to recover your Atlassian account (for Trello, Jira, etc.), follow these steps: Go to https://id.atlassian.com/login and try logging in with your old email. If you can't receive the verification email, click on “Can’t log in?” on the login page. Fill out…

Hi Lisa, If your Trello cards suddenly lost their details, here are a few steps you can try: Check activity log: Open one of the affected cards and scroll down to see the activity. This can show edits or deletions. Try different devices or browsers: Sometimes data may not load correctly due to a browser issue or extension.…

In Jira Service Management (JSM), only specific roles—such as Reporter, Request Participants, or Organization Members—have permission to view issues via the customer portal. A custom user picker field like "Responsible" doesn't automatically grant access. Unfortunately, Jira does not allow access to be granted to customers…

If you're trying to recover your Trello account and reset your password, follow these steps: Go to https://id.atlassian.com/login/resetpassword Enter the email address associated with your Trello account. Check your inbox for the password reset link. It may take a few minutes and could land in your spam/junk folder. Follow…

If the "Delete Organization" button is disabled, it usually means there is still a product or resource linked to your organization, even if it's just Bitbucket. Here’s what you can do: Check for linked productsGo to admin.atlassian.com, select your organization, and under products, see if Bitbucket is still active. Remove…

Yes, it's possible to consume Atlassian's remote MCP (Managed Control Plane) server from CrewAI or LangGraph agents, as long as you use standard API-based communication. Key Points: Authentication: Yes, Atlassian APIs (including MCP endpoints) support Bearer token authentication using an API token. You can generate an API…

Jira SLA Stops on Automation Comment There’s no built-in way in Jira Service Management Cloud to make the SLA ignore comments added by Automation for Jira. The SLA will always treat the first public comment—regardless of actor—as the “first response.” As a workaround (without add-ons): * Adjust your automation to leave…

Atlassian is officially retiring both the “Jira Administration for Data Center” and “Managing Jira Projects for Data Center” certifications on September 11, 2025. Here’s what you need to know: * You can still take these certifications before their retirement, and the price has dropped until then, but Atlassian is shifting…

When escalating Level 1 tickets in Jira ITSM to an external company using a different ITSM (like Kaseya), the best practice is to set up an automation that sends an email with the ticket details when the ticket status changes to escalation. Make sure the Jira ticket ID is included in the email subject for tracking.…

Viewing Only Your Instance's Goals in Atlassian Cloud Currently, the Atlassian Home "Goals" menu shows goals from all instances you have access to, and there is no built-in filter to show only the goals from a single instance. As of now, Atlassian does not offer a way to directly filter the Goals view by specific…

If your GitHub connector in Rovo shows “0 indexed objects,” try these steps: * Ensure you have Owner permissions in GitHub and are a Global Admin in Atlassian (you already do). * Wait a few hours after connecting—initial sync can take time. * Confirm the connector has access to all relevant private repositories with…

For automating workflows across Jira, Confluence, and Trello, users commonly recommend: * Atlassian Automation (built-in) for easy no-code rules between Jira and Confluence. * Unito for two-way sync between Jira and Trello cards in near real-time. * Getint Integration for flexible Jira-Trello syncing with advanced field…

If Bamboo remains in read-only mode after you’ve renewed the license: * Check the License Key: Ensure you copied and saved the correct new license key in the Bamboo Admin → License details section. * Save Changes: After pasting the new key, click "Save" or "Update" to apply it. * Restart May Be Needed: For some multi-node…

Trello ↔ Google Calendar Real-Time Sync * Standard Method: Enable the Calendar Power-Up in Trello, get your board’s iCal link, and add it to Google Calendar (Other Calendars → From URL). This lets you see Trello due dates in Google Calendar, but updates can take several hours to a day to appear—it is not real-time. * For…

If you can’t access your Atlassian account because the password reset is sent to an old email you no longer control, you need to contact Atlassian Support directly. Provide them with proof of ownership (like purchase info) so they can help update your email or recover your account. Unfortunately, without access to that old…

CLI Email Not Valid * Use the Command Prompt, not PowerShell, to run the login command—PowerShell often causes issues with special characters like @ in emails. * Enter your email using the --email flag for best results: textacli rovodev auth login --email "your@email.com" * Double-check for typos, spaces, or quote…

The reason you suddenly can't drag and drop tasks in the Trello planner is that this feature now requires a paid Trello plan. Up until recently, drag-and-drop scheduling in the planner was available for all users, but as of July 2025, it is limited to Standard, Premium, and Enterprise plans only. Free-plan users can still…

If you’re getting the error Error: email is not valid, please provide a valid email address when running: acli rovodev auth logineven though your email works on the website, here’s what to check and how to solve it: 1. Check How You’re Entering the Email * The Rovo Dev CLI sometimes has trouble with special characters…

When you enter your correct Jira login details and are immediately redirected back to the login page, this is usually caused by a browser or session-related problem. Here are the most common reasons and solutions: * Browser Cache or Cookies Problem: If your browser has cached multiple Jira session cookies…

In Jira forms, a custom field can only appear once per form. You can't reuse the same custom field multiple times with different default values or visibility conditions. Workaround Options: Use Two Separate Fields InsteadCreate two different custom fields (e.g., Field A and Field B) with the same options as your original…

When a user selects a value from an Assets dropdown in Jira Service Management, fetch the asset's description and append it to a text field. Steps: Go to Project Settings > Automation > Create Rule. Trigger: Field value changed Select your Assets dropdown field. Action: Lookup Objects Use IQL: ini<span>Name =…

Hi @Dale Rotrekl, What you’re seeing—“Scheduling isn't available…for your account”—means the new Trello Planner feature isn’t currently enabled for your free workspace. Although access to Inbox and Planner is gradually being rolled out to all plans, it’s not yet universally available on the free plan. According to…