Anton from JetHeads_io Atlassian Partner

Hey @Biswash Lamsal! JetTime can handle most of what you need — it shows User, Date, Start Time, and Time Spent in reports. The only thing is that, like all Jira time trackers, there's no separate "End Time" field stored in the worklog data, so you'd still need to calculate it in Excel like you do now. But you can set up a…

Hey! For point 1 — JetTime fully covers this. You can generate time reports grouped by epic, project, or user, and filter by ticket status (e.g., only "Done" tickets). So you'll see exactly how much time each engineer spent on tickets within each epic. For point 2, non-cumulative time — that's trickier. No app I know of…

Hey! JetTime is pretty straightforward for this — it has a timer right under each issue that you can start/stop manually, and it logs the time as a worklog when you're done. No extra complexity, just clean manual control. Also includes: * Improved Log Work UI if you need to adjust entries * Custom metrics and cost tracking…

Hey @Alan Schunemann! Yeah, losing an app you relied on sucks, especially when the replacements overcomplicate things. JetTime might be a good fit for what you need: * Time tracking & timesheets with improved Log Work UI and timers * Cost tracking with custom financial fields * Custom metrics (mileage, materials, activity…

Hey @Tim Ruppert! Glad it eventually installed — sometimes app installations just glitch out, but waiting a bit or double-checking card details usually fixes it. Since you mentioned you'll be looking at other options in the future — JetTime might be worth checking out: * Time tracking & timesheets with improved Log Work UI…

Hey @Jose Souza! In native Jira you can see the worklog list under each ticket, but it's not very convenient for reporting or getting a clear overview across multiple tickets. If you need something more comfortable — JetTime shows a clean summary under each ticket with all worklogs broken down by user, and you can generate…

Hi @Bernardo Migueis , Jira itself doesn’t include built-in cost tracking or financial metrics, but you can easily extend it with Marketplace apps that focus on that use case. For example, JetTime adds advanced Custom Metrics Tracking — you can attach any number of custom fields of type Currency directly to work logs and…

Hi @Francisco Sepúlveda, Very often this kind of installation problem happens when there’s a payment error or billing issue in the background. It’s not a common Jira behavior, so the best way forward would be to reach out directly to Clockwork support or Jira support to check if there’s an outstanding invoice blocking the…

Thanks a lot to Anastasiia and the SaaSJet team for including JetTime in this overview 🙌 Really appreciate the attention to detail. One quick note: JetTime also supports custom metrics, which many teams find especially useful for tailored reporting and deeper insights.. If anyone has questions about how JetTime works in…

Hi @Igor Teryaev, From experience, this kind of issue often comes down to a permission misconfiguration — for example, when users don’t have consistent access to all worklogs, the report can show reduced totals once you add more people into the filter. The best step is to reach out directly to the vendor of the app you’re…

Hi @İclal Aslan, That’s a pretty specific need — Jira doesn’t expose this natively, and I don’t know of an app that gives you exactly that out of the box. One workaround that can help is using JetTime: * In JetTime timesheets you can show the created/updated date of the log as a separate timesheet column. * You can then…

Hi @Taijun Long, Since this error is coming from a specific Marketplace app, the best next step is to reach out directly to that app’s vendor support — they’ll be able to troubleshoot why the reports/timesheets screen isn’t loading in your site. If you need a working alternative in the meantime, you could look at JetTime.…

Hi @Guido Tani 👋 In Jira you can log hours and add a short description directly when creating a worklog — that’s part of the native functionality. What Jira doesn’t provide natively is an easy way to report and export those entries with all details included. That’s where JetTime can help: Log time with notes in a simple,…

Hi @Lauren Pennisi 👋 Since the error appears inside Timesheets for Jira, the quickest path is to contact that vendor’s support team — they’ll be able to check the cause of the logging issue. If you need a working alternative in the meantime, you might want to try JetTime. It offers: Simple time logging with start/stop…

Hi Tony 👋 One more thing. Since you’re looking to use work logs specifically for invoicing, it might be more efficient to use a complete invoicing solution inside Jira rather than just exporting logs and handling everything manually afterward. That’s where Clerk Invoices comes in. It’s built specifically for automating…

Hi @tony_pitman 👋 Jira’s native time tracking can’t export individual worklogs by date — JQL only shows total time spent on issues, not the actual entries in your chosen range. If you need invoice-ready output based on the actual work log entries within a specific date range, JetTime can generate exactly that: Worklog…

Hi @laszlo.szendy 👋 Since the issue is happening inside Timesheet Export for Jira, the best first step is to reach out directly to that vendor’s support team so they can investigate the error. If you need a workaround urgently, you could also try JetTime. It provides: One-click exports to CSV/Excel that work reliably even…

Hi @Lilian Mwenga 👋 Each Marketplace app sets its own pricing — there isn’t a single license cost across all time tracking apps. If you’re looking for an affordable option, JetTime starts at $0.30 per user/month, and it’s free for teams up to 10 users. JetTime gives you easy time logging, start/stop timers, detailed…

Hi @Gerrit Wahlers 👋 You can do all of these with JetTime. It lets you: * Configure cost types, cost centers, and hourly rates (e.g. 80 €/hr for technicians). * Link these directly to work logs, so when technicians log time, it’s already categorized correctly. * Track both time and material usage. * Generate monthly…

Hi, @snwatts6! 👋 You’re correct — Jira’s native JQL can’t return individual worklog entries as separate columns. What you get in issue queries are fields like “Original estimate,” “Remaining estimate,” and the accumulated “Time spent.” But the detailed worklogs (the actual entries people make in the “Log work” dialog, with…

If you’re aiming for more consistent and accurate time tracking in Jira, we recently put together a checklist that might help: ⏱️ Time Tracking in Jira: The Ultimate ☑️ Checklist for 2025 It’s a practical guide from our team with straightforward steps to improve logging habits, keep records clean, and make time tracking…

Hi @Sophia Allen 👋 I think a lot of us have faced the same challenge of “planned vs. actual” time slipping away, even with Jira dashboards in place. A few approaches I’ve seen work well: * Keep it simple for the team: the less friction there is in logging time, the more accurate the data becomes. * Automate where possible:…

Great question, @Hamza_Elevatic! 👋 In our team (we’re developing the JetTime app for Jira) we use our own tool daily to track progress. Here’s what works for us: Developers log their time directly in Jira issues using JetTime (we always test it on ourselves first 😉). Managers review reports broken down by project, sprint,…

Hi @Dennis de Laat 👋 Jira Cloud doesn’t provide a built-in way to generate detailed work log reports that you can share with clients. You can see individual work logs inside an issue, but exporting or structuring them into a proper report isn’t possible natively. That’s exactly where apps like JetTime come in. With JetTime…

Hi @Leandro Naranjo 👋 Unfortunately, it does look like the Team Worklog Reports app is no longer supported. I know that’s frustrating. As an alternative, you might want to look at JetTime — it’s a privacy-first time tracking and reporting app for Jira Cloud. JetTime fully supports the new APIs and lets you build reports…

Time tracking practices differ a lot between teams — that’s why we wanted this to be a “living checklist”. If your team uses other rules or approaches (for example around capacity planning or leave policies), drop a note below we’d love to expand the list with community input 🤲

Hi, @Crp Rajan! 👋 Native Jira does not support reporting on logged work time directly through JQL — you can’t query or aggregate worklogs natively by sprint or user. However, you can build advanced time reports inside JetTime using JQL filters. For example, using: sprint in openSprints() you can generate a time report for…

Love the CRM screenshots, looks nice! 🤔 When will the Mria be released?

By the way, if you’re looking for a simple and affordable time tracker for Jira to feed accurate worklogs into this invoicing flow — we’ve been using JetTime, and it’s been working great. It’s minimal, fast to adopt, and doesn’t get in the way. Worth checking out if you don’t need heavy enterprise tracking features.

Great overview — always helpful to see detailed comparisons for billing-focused teams! 🙌 If you're still exploring options, you might also want to take a look at JetTime. It's a privacy-first time tracking and cost tracking app built entirely on Atlassian Forge, which means it runs fully on Atlassian’s infrastructure — no…