Anton from JetHeads_io Atlassian Partner

Great roundup! 👍 ✅ Once your time tracking setup is in place, invoicing is the natural next step — especially for client work. If you're looking to generate polished invoices directly from Jira, Clerk Invoices might be worth a look.

Hi @FrancoB! 👋 Native Jira doesn’t support hiding time tracking UI elements (like the "Log Time" button or work log tabs). Even if a user can’t log or view work logs, the time tracking fields will still appear in the issue view. However, if you need more control, you might want to explore JetTime — a privacy-first time…

Hi @Danika DeGiulio! 👋 By default, Jira does not allow logging time on behalf of other users — it's a common limitation for teams where project managers or leads need to track time for others. To enable this functionality, you’ll need a dedicated time tracking app. One option is JetTime — a privacy-first time tracking app…

Hi @Olivia Reed! 👋 Great to hear you're exploring time and attendance tools to support remote and hybrid teams. If you’re looking for something reliable, secure, and flexible — especially when it comes to logging hours, streamlining payroll, and maintaining accountability — I’d recommend checking out JetTime. JetTime is a…

Hi @Shwetha Sundaramurthy! 👋 Yes, what you're describing is absolutely possible in Jira — you can log multiple work log entries on the same sub-task over time (for example, a few hours each day across your sprint). Here’s how to do it: Open the sub-task in a full-page view. In the top-right corner, click the "⋯" (More…

Hi, @Ayşegül Yavuztürk! 👋 If you're unable to enter time for tasks, it's often due to a hidden or missing “Log work” menu item. This can sometimes happen when third-party time tracking apps override or hide the native Jira work logging interface. Here are a few steps to try: Check for Installed Time Tracking Apps: If your…

Hi @Daniel Wilson! 👋 Tempo is a solid tool, but sometimes it takes a fair bit of setup to get reports working properly. In cases like this, it's best to reach out to their support — their Slack channel has been responsive in the past. If you're open to exploring an alternative, JetTime might be worth a try. It’s a Runs on…

Hey, @Durga Solse! 👋 If your team has 10 users or fewer, you can use JetTime for free. It lets developers and testers log their daily entries directly in Jira, with custom fields on each worklog — for example, to record form names, table names, environments, and anything else your workflow requires. JetTime also makes it…

Hi @Saad Ahmad! 👋 The “Include Sub-Tasks” checkbox only includes direct child issues of the Epic, not time logged in sub-tasks of those child issues. From your screenshot, it looks like the "test task" under the Epic may not have any time logged itself — only its sub-tasks do — so the Epic isn’t picking that time up in the…

Hi @Marios Theodoulou! 👋 Jira’s native reports often require JQL, which can be tricky and time-consuming to set up for many users. If you want a simpler and more user-friendly way to create detailed time tracking reports without writing JQL, you might find JetTime app very helpful. It offers easy report building with…

Hi Puneet, The native Jira time tracking options are, unfortunately, quite limited — they rely on fixed logic and don’t let you define progress based on custom workflow statuses like “In Deployment.” If you need more flexibility, JetTime might be a great fit. It lets you build reports based on any status, track progress by…

@Sami Shaik Thanks! 🙌🙌

Hi, @Fernando Waisfeld! 👋 In the native Jira UI, there’s no built-in way to filter time spent by a specific user across multiple issues — the time tracking field always shows the total for all users. You can open the Activity → Work log tab on each issue (with correct permissions), but that only shows raw entries and…

Hi, @Nicola Biagi! 👋 In Jira, any user can log time on a task, even if they're not the assignee — but the native activity tab just shows a flat list of logs, which makes it hard to see individual contributions clearly. If you want better visibility, JetTime for Jira app gives you a clean breakdown of work logs by person…

Hi, @SilkeS! 👋 Yes, I have started with these articles. I see that I have overlooked the point about mentioning the special pricing of free trials, sorry. I will take that into account in the future!

Hey, @Ella H! 👋 You're not alone — several teams have reported that the “Include Child Issues” option on Epics quietly disappeared. It looks like this was an experimental or phased feature from Atlassian that’s no longer available. There’s quite a bit of discussion in the community around building automations just to…

Thanks for the follow-up! Sounds like it may have been part of an internal or experimental Atlassian rollout — there are many community threads discussing how to replicate this behavior using automation, which suggests it wasn’t widely available or officially released. The most practical workaround I see in your case is to…

Hey, @Ana! 👋 Jira's native time tracking only rolls up time from sub-tasks to their parent tasks, but not from child issues (like tasks or stories) to their Epic. So even if all work is properly logged under tasks within an Epic, the Epic itself won’t show a summary unless time is manually entered or you set up automation.…

Very good point about vendor lock-in 👍

Hey @emanuel.borsoi! 👋 We’ve actually run into similar issues while building JetTime — Jira doesn’t always behave consistently when it comes to time zones. Even when using correct JQL, some worklogs outside the expected date range can be skipped or appear missing. To work around this, we always extend the date range by 24…

Hi, @Clare Lawson! 👋 If you're aiming to automate time tracking with your accounting system, in most cases, you’ll need to set up a connection between the time tracking app and the accounting software yourself. That’s pretty standard, since every team’s stack is a bit different. We’ve built JetTime with this in mind — it’s…

Hi, @Saidamir Kobiljonov! 👋 The built-in Jira reports don’t offer that level of granularity, especially when you want to filter by task status (like only completed), group by fields like “author,” and view time by user, task, and work description. You’re essentially describing a custom time reporting structure — and that’s…

Nice work — privacy-first never looked so good!

Hi @Chuck Kandzierski! 👋 Unfortunately, Jira doesn’t let you create reports per user, per issue, over a specific period. It just rolls everything up. If you’re looking for a simple way to get exactly that, check out JetTime — it’s lightweight, not bloated, and built for easy reporting. You’ll get clean exports by user,…

Hi, @Tetiana Tuzova! 👋 As far as I know, the Jira Free plan has a limitation when it comes to billing — annual app subscriptions (like Tempo) are only available if your site is on a paid Jira plan (Standard or Premium). Unfortunately, the Free plan doesn’t support annual billing for Marketplace apps. To switch to yearly…

Got it. Jira time spent field is a calculated field, it sums all work logs that you have added to Jira (Tempo also duplicates all time logged to Jira work logs). So if your custom solution blocks logging work on a Tempo level, then you are free to use any work logging in Jira (native or any third-party app for Data…

Hey @Philipp Miller 👋 I think part of the reason Atlassian hasn’t expanded this natively is because they rely on the Marketplace ecosystem to provide flexible, specialized solutions. The great thing about this is that it allows for a wide variety of functionality tailored to specific needs. But, if Atlassian were to reduce…

Hi @Philipp Miller ! 👋 The limitations you’ve described around Jira’s built-in time tracking are super common — especially for consulting and dev teams juggling many issues during a sprint. That’s exactly the kind of workflow we wanted to improve when we built JetTime, our time and cost tracking app for Jira Cloud, built…

Great guide, thanks! It’s super helpful to see such a detailed breakdown of Jira’s native time tracking features. I’ll definitely share this with anyone looking for a solid intro to Jira time tracking. 👍👍 One thing I’d add for others exploring alternatives: if privacy and data residency are important to your team, it might…

I completely agree with this approach — separating concerns is key. Creating a custom issue field or issue type to define the work type, then using the classic time tracking approach, makes sense. However, Jira’s native reporting can be limiting when it comes to flexible time tracking reports. You might want to consider a…