Levente Szabo _Midori_ Atlassian Partner

Atlassian fixed a similar issue before but these errors keep happening as you can see new and new users complaining about Jira Cloud for Excel. See this Community thread for example but there are many others. Workarounds or alternatives are your best chance at this point.

@Sherwin R Is the direct usage of the REST API a requirement? If you are on Jira Server or Data Center, you can easily do this by automating Excel exporting (and saving, emailing, or attaching to issues) with the combination of Better Excel Exporter and Better Excel Automation for Jira. More on how to set up the necessary…

@René Sejberg If you are open to a more sophisticated Jira Excel exporter option, (a native Jira Cloud app instead of an Excel add-in) take a look into how you can export Advanced Roadmaps managed data into Excel with Better Excel Exporter. You can find the details of the integration here in the Documentation and here are…

Yes, it's super annoying, this is happening across all apps on the Marketplace. The issue is not with the app, but with the Atlassian Marketplace and error handling. You have to try multiple times. An outstanding bill or missing payment info can also cause this. See this thread and comment from…

@Damira Campbell Others are constantly having compatibility issues with Jira Cloud for Excel as well (it's not a Jira Cloud plugin but an Excel add-in which means it's more vulnerable to compatibility and other connection issues, compared to a native Jira Cloud Excel exporter app like Better Excel Exporter) (disclaimer:…

Better Excel Exporter for Jira Cloud integrates with Tempo and comes with a pre-built template for exporting your Tempo (or other) worklogs into native Excel reports. Browse the export samples and see if they serve as an inspiration for your reporting needs! (Please note that Better Excel Exporter is a paid and supported…

Besides intermittent errors, the Excel add-in Jira Cloud for Excel has limitations on the compatibility side as well. One way to avoid compatibility issues both on the Cloud and Server/DC platforms is to use a more reliable alternative to this Excel add-in. If you use a native Jira Cloud (or Server) app that doesn't rely…

As an additional resource, read our blog about how to export Jira worklogs to Excel >>

Hi @William.Bennett Have you also followed the installation guide for Better Excel Automation? Make sure you review that first! Also, the app is not available on Jira Cloud yet. Since you mentioned you already installed it, I'm assuming you are on Server/DC not, Cloud, as your question indicates. If you are on Cloud,…

Hi @Veena Chenna What file formats did you have in mind exactly when you say "readable"? You can, for example, export the issue history into a well readable PDF document with Better PDF Exporter, like this: You can read more about this option and more here to see if it fits your needs. If you prefer Excel, you can do the…

@Daka Ayra Another, simpler way of exporting Jira projects to Excel and creating relevant reports is by using the built-in template and export option of Better Excel Exporter. The options exist for both the Jira Data Center (Server) and Jira Cloud versions. You can generate an Excel report of Jira projects like this in…

@Paul M. Brunner @Blake Bartok Have your issues already been addressed and solved by Atlassian?

Jira Cloud for Excel has these cryptic, intermittent errors that make it unstable and unreliable for many customers. Better Excel Exporter for Jira Cloud has recently been released that solves Export reporting needs more reliably. Early Access Program participants found that it offers a better, more professional Excel…

If you prefer a shareable Jira sprint report that doesn't require everyone to have Jira access and understanding of different reporting apps, you can give Better Excel Exporter for Jira Cloud a try. Your sprint details can be exported into easy-to-understand Excel sprint reports with built-in templates. If there is…

@Becky Kirk It indeed doesn't sound like a long-term solution. Are all of your colleagues exporting from the same Jira screen? What is common in their use cases?

@Menno Meijer Atlassian's Excel import solutions don't necessarily play nice with other Jira apps that manage your data (like Tempo Timesheets), so you may want to expand your view. You can give Better Excel Exporter a try which can export Tempo Timesheet-related data to native Excel reports. Browse more Tempo Timesheets…

Hi @Naveen Kumar I think you haven't mentioned what target format would you like to export your test coverage to?

@RG Have you tried the project export feature of Better Excel Exporter? You can get your projects into a real Excel file with a single click:

One way to avoid compatibility issues both on the Cloud and Server/DC platforms is to use a more reliable alternative to this Excel add-in. If you use a native Jira Cloud (or Server) app that doesn't rely on Microsoft's infrastructure like Better Excel Exporter for Jira, you avoid this problem from the get-go. In case you…

@[deleted] UPDATE: Better Content Archiving for Confluence Cloud has been released and is now available on the Atlassian Marketplace. You can go ahead and set * expiration, not viewed date for Confluence pages * Any custom Confluence page status that fits your workflow (way more than the built-in 5 statuses) * Send out…

@Thomas Burke Better PDF Exporter has this use case covered. I collected a few methods of archiving Jira issues, a few of which works on Jira Cloud as well. For example, you can, by all means, export your Jira or Jira Service Management tickets into PDF with all their attachments, history, etc, and import them into a…

For those of you not against a supported and paid app for Jira Server/Data Center and Jira Cloud, Better Excel Exporter can export Jira comments and other non-regular Jira data (like issue history, worklog, other meta data) into custom Excel spreadsheets: (Please note that I'm part of the team developing Better Excel…

In case you want to skip unpleasant workarounds, a dedicated Excel reporting app like Better Excel Exporter for Jira Cloud can create a report like this with a few clicks, using the built-in templates. Browse Excel export samples and see if anything inspires you! (Please note that Better Excel Exporter is a paid and…

Jira Cloud for Excel is a Microsoft Excel add-in that is available from Microsoft AppSource, therefore it's not tied to any Jira tier or product level. It works for many Jira users in a number of use cases, especially simple ones. Additionally, there is an Excel export feature (for the desktop version) which is a static…

The free Jira Cloud for Excel and Sheets add-ins are indeed useful for some use cases, but as with all free offerings, they come with limitations and rigid features. If you are looking for more reliable and professional Excel reports, get the full picture and learn about all your options! Check out Better Excel Exporter,…

@Gustavo Cardoso Ferreira The cell type settings for date/time and other data types are indeed not configurable in the built-in Excel option. This is one of the shortcomings of Jira Cloud for Excel. If this is important for you, one viable alternative is Better Excel Exporter that allows you to configure the date format…

Exporting Jira Cloud issues to PDF is much more than "putting a screenshot of the issue onto PDF". It's also about handling different data types, languages, and layout preferences correctly. Being flexible and easy to script and automate is often a requirement, too. Printing a Jira issue and sending that to a customer or…

@Michael Woong If instead of just exporting issues to Excel you would like to use templates to create useful Excel reports like the one below, one option you can also try is Better Excel Exporter Cloud. You can not only export a mere list of Jira Service Management ticket, but export meta data (history, internal/public…

@Paul Francis Thanks for chiming in here! Please keep us updated on their reply if it's not too much to ask.

Another option that you can try to export your Jira issues selectively from the Issue Navigator to Excel is Better Excel Exporter for Jira Cloud! The 1000 issue limit can instantly be avoided by using an app like this. Give it a try and also browse sample Excel exports to understand what can be achieved with Better Excel…