Suraj Aderogba_sfd2f4 Specialist

Hi @Atul Setlur What exactly is the impact for an Enterprise customers with more than 5 sandboxes currently? Also, what is the business value to the Enterprise customer is getting from this implementation? Suraj

Thanks for sharing the feedback from the support team. 

Hi @Mihir Ruparelia Thanks for sharing this, and my short answer is that there isn’t a per-field toggle for 12h/24h in JSM Forms. The time picker follows the user’s language/locale. If the portal (or the user) is set to a 12-hour locale (e.g., English – United States), you’ll see AM/PM. Switch to a 24-hour locale (e.g.,…

@Jack Brickey How are you doing today? Please did you eventually get this to work? If yes, did you create the mentioned article to support someone like me that is planning to migrate Freshdesk data/tickets to JSM? Your feedback will really be appreciated. Regards, Suraj

Hi @Digvijay Singh Gehlot , Based on my understand of your query, here’s a clean way to do this with one rule that: * sends the first email after 1 day in Done, * sends follow-ups every 7 days, * stops as soon as the Feedback field is answered. I will advice you create three custom fields as pre-requisite: First Feedback…

Hi @Rafael Ibanhez You need to go further under your Administration and go to the "Apps> site" to choose the specific site that is hosting the project/customer itself: You should be to see something the screenshot below and you will be able to delete the customer: I hope this can help. Suraj

Hi @Sellene Araujo , You can automate notifications to the person who filled out the request and entered their email in JSM Cloud by ensuring customer notifications are enabled. You can follow the following steps to set it up & enable customer notifications Project settings > Customer notifications. (As Admin) Make sure…

Hi @jriccardo You can update the description (tooltip) via Field Configuration, but not the label on the ticket view screen. in Jira Cloud, you can update the description (tooltip/help text) for a custom fields as they appear on issue screens, but you cannot change the label (the field name itself) on the ticket viewing…

Hi @jeroen_wilmes , Nice of you reaching out. I believe the best practices for handling bug resolution and validation across Integration levels and based on my experiences are: 1. Understanding the Resolution Field in Jira: * The Resolution field is critical in Jira: when set, Jira treats the issue as resolved and it…

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Hi @Neeta Dubey, That’s a great question, here’s a summary of what’s possible and the current limitations for your requirement: For Jira Software projects: There is currently no “Form submitted” automation trigger available in Jira Software projects. This is a known feature gap, you can only use triggers like “Issue…

Hi @Raina Anand That’s a great use case and one you can handle neatly with Jira Automation. Here’s how you can set it up step-by-step: Your Goal: Automatically create new issues under the same Epic when a specific Story (with summary “Finalize ticket price”) is transitioned to Done. Automation Setup: 1. Trigger: Issue…

Hi @Bala, Good question, this part can definitely be a bit confusing when setting up cross-project automations in Jira. In your screenshot, “work item” refers to the trigger issue, meaning the issue where the automation starts (the one that transitioned from Backlog → Investigation underway in your case). So in your rule:…

Very nice initiative.

I am surely ready to give my best to the community. 👌

Hi @Cailin Che It sounds like your instance experienced a sudden spike in automation executions, which can cause unexpected behavior such as automations triggering on random tickets and rate limit errors, even on an enterprise plan. Based on my experience, this is typically due to a large number of automation rules running…

Since you're trying to address lag and improve the speed of your Jira Data Center interface, especially with slow loading of the left menu, Atlassian recommends using the "Instance Optimizer". This tool will help you identify and resolve any performance bottlenecks, such as excessive custom fields, large numbers of…

Looking forward to this great event.

Hi @John Funk Thank you for sharing the Partners rule of engagement. This has been actioned relating to profile setup. I have responded to you earlier comment/question that i'm not a marketplace vendor nor is my post recommending any solutions? 

Hi @Matt Doar _Adaptavist_ What exactly is your point please? Can you educate me please. As a member of an Atlassian solution partner's company, Are my expected to add my company to my name? Can you show me the guidelines for this please? Regards, Suraj

@John Funk Is this your comment for me or @Francine Fisher ? I'm not a vendor or promoting any Marketplace solution in my article.

Hi @vijaykumar s Biradar Based on my understand of the issue you're facing, below is a practical way to wire Jira ⇄ n8n ⇄ Grafana MCP and to troubleshoot the common issues you’ll hit when it works locally (Visual Studio) but fails in n8n. Native MCP support in Jira Cloud/Server? No. Jira doesn’t know what MCP is. You…

@Rune Rasmussen Thanks for sharing your setup, this is a really clean and efficient approach. I like how you’re combining Atlassian Guard automation with Azure cleanup and a manual biannual review for inactive users. You’re right about the “last seen” timestamp being a bit inconsistent for JSM users, especially when…

Hi @Toomas Adson You can minimize or hide some navigation items in the Jira sidebar to help you reduce the clutter, but this customization is personal and each user must adjust their own sidebar, and it won’t affect what others see. To do this, go to More (•••) in the sidebar, then select Customize sidebar. Here, you can…

Hi @pschmidt - Welcome to the Atlassian Community! That’s a great use case and yes, it’s absolutely possible to have multiple boards within the same project in Jira. You can use this setup to manage different stages of your workflow, such as development, testing, customer acceptance, and deployment. Here’s how you can do…

@Keith Thomas Highlight on the new project name as you can see from the attached picture to reveal the Create board + sign, then: Select Create board (usually top right). Choose Scrum board. Then you’ll see two options: Create a new board from an existing project, or Create a new board from an existing Saved Filter. Give…

Hey @David Cowley, Yeah, I completely understand where you’re coming from. Managing inactive users can quickly turn into a manual, time-consuming process, especially without a native solution that handles it intelligently across Jira, Confluence, and other Atlassian products. We’ve been exploring a few approaches, like…

Hey @Josh McManus That sounds like a really smart setup. Tying access control to HR-defined roles and syncing Okta groups with Atlassian ones is exactly the kind of structure that saves a lot of admin headaches later on. I like your plan for external users too, using External Share and Public Forms keeps things clean…

Hi @Tobias Bosshard That’s a smart workaround using Entra ID as your source of truth and automating the inactive user check makes perfect sense, especially without Jira Guard. If you want to take it a step further, you could skip the manual export by pulling Jira users directly via the REST API (/rest/api/3/users/search)…

@Waheed OlanipekunThanks a lot for sharing this, really appreciate your thoughtful input! You made a great point about assigning a “license steward” in each department. That’s something I haven’t implemented yet, but it sounds like an effective way to keep accountability close to the teams. We’ve also been using…