Anahit Sukiasyan Community Champion

This is a fantastic addition to Jira’s API capabilities! The Bulk Delete API is a game changer for admins who need to clean up large sets of issues quickly and efficiently. I can already see how it will save a lot of time when managing test data or outdated backlog items. Great work, @Yousef Abusamak! 🎉

Hi @Hizkeel Khan I hope the following steps may be helpful to achieve this scenario using Jira Automation: * Create an Automation Rule for the Development Board: * Go to Project Settings > Automation (for the Development board). * Click Create Rule. * Choose the Trigger: Issue transitioned (from any status to Done on…

Hi @Thomas Schenkel Here are a few suggestions to try to resolve it, hope they'll help: 1. Link Type Direction The "Issue linked" trigger in Jira Automation is direction-agnostic. This means that the automation rule should fire for any type of link (both "implements" and "is implemented by"). However, it seems that in your…

Hi @Robert Rzad Welcome to the Community! This JQL may help you to modify your query to include the child issues: "Epic Link" in (epic_key_1, epic_key_2, epic_key_3, ...) AND "Custom Field" in (X, Y, Z)Replace epic_key_1, epic_key_2, epic_key_3, ... with the actual keys of the epics you're interested in. If you already…

Hi @Raul Rossi Hope the following steps can help you: Add the Description to the Portal View To show the description directly on the customer portal: * Go to Project Settings > Request Types. * Select the specific request type where you want to display the description. * Under Fields, ensure the Description field is added…

Welcome and good luck @Abhishek bv _Empyra_com

hi @Vineela Durbha Yes you can achieve that by creating an Automation Rule, hope these steps will be helpful: * Create a New Rule. * Set the Trigger: * Select the Issue Updated trigger. * Configure the trigger to run when Time Spent is logged or updated. * Branch Rule/Related Issues: * Add a branch for Parent Issue to…

Thank you for the helpful insights, @Elena_Elevatic! I completely agree-performing a thorough data mapping and quality control is crucial, especially in larger organizations. I appreciate the tips and will keep them in mind!

If you're unable to delete the organization because the "Delete Organization" button is grayed out and it's tied to a free subscription, here’s an approach that may help: 1. Check the Subscription Status: * If your Jira instance is deactivated, this may be causing the "Delete Organization" option to be inactive. It’s…

You're welcome @Pramod Maurya, and I'm glad it worked for you! Yes, adding -4w (with the minus sign) in the query will correctly filter issues that were created more than 4 weeks ago. Please accept the answer. Have a great day!

Hi @Roeland Möller You can try to Delete the Free Subscription by the following steps, hope it helps: * Log in to Atlassian Admin Console: * Go to the Atlassian Admin Console. * Make sure you're logged in with the admin account that manages the organization and subscription. * Check Subscription Details: * In the Admin…

Hi @Pramod Maurya Welcome to the Community! Here’s the JQL query you can use: created >= "2024-10-01" AND created <= "2024-12-31" AND status not in (Closed, Done) AND created <= -4w 

Hi @Ender P. Welcome to the Community! You can use the Request Channel Type field to filter tickets created via specific methods: * Tickets Created via Portal: jqlrequest-channel-type = portal * Tickets Created via Slack (Atlassian Assist): jqlrequest-channel-type = slack To analyze and compare the metrics: Option A: Jira…

Such a detailed and helpful breakdown!

Happy to help! Please accept the answer. Have a nice day!

Hi @wvacchianiin standard Jira JQL, there is no built-in way to track tickets that have moved between projects I guess, as JQL does not support historical tracking of project changes or key changes natively. The workarounds can be ScriptRunner (or Similar Apps), Jira audit logs, Using Advanced Roadmaps or Reporting Tools…

Hi @Elena_Elevatic Thanks for sharing this insightful tip! 🎉 Quick question: How did you handle the transition period while setting up the integration? Any challenges or lessons learned you'd recommend keeping in mind? 😊

@Daria Kulikova_GitProtect_iogreat overview of the upcoming trends and resources! I’m especially excited about the enhanced data protection measures and the predictions for 2025 and beyond. It’s critical that we stay ahead of cyber threats, and the information on backing up data with SaaS applications is super helpful.…

Dear @Emily Russell Welcome to the community! I guess Windows doesn't natively display badge notifications on app icons in the taskbar like macOS does, but you can try to achieve a similar effect by enabling Jira Notifications in the Windows App. For critical updates, Jira sends desktop notifications that may show as…

Hi @Sravan kumar Welcome to the community! Sure, you can do it: Go to the Project Settings, then access Customer Permissions and find create issue permission to modify it upon your need.

Hi @Anup Kale If no export option is available I guess you can try to use one of the relevant marketplace apps or manually copy the email addresses, in case they're not so many.

Hi @Rob Mkrtchian _CAIAT_US_ perfect to hear that! Will appreciate your support. Let's stay in touch, looking forward to collaborating!

@Jitin Chugh Nice to hear that! Looking forward to collaborate with all of you! 

@Jimmy Seddon, such a thoughtful post! It’s so important to hear this, especially during the post-holiday blues. Thank you for spreading warmth and kindness. Stay well!

Dear @Dave Mathijs Thanks a bunch! Will be excited to join you!

Hi @Cristina Silva Welcome to the community! Hope the following steps may help: * Double-Check Your Email: Jira often sends a verification email for the 2FA. Look for any communication from Jira or Atlassian regarding 2FA activation. If there is an email asking you to confirm the activation, follow the steps outlined. *…

Got it, Marco. Seems, you're in a Team-managed Project: These projects do not support Post Functions in workflows, unfortunately. Workflows are simplified and cannot be customized to this extent.

No dear, if you're using a Company-managed project in Jira Cloud you should have a possibility to add post functions, providing a screenshot below, which may help you to find it: simply click on the transition and check the last option opened.

No worries at all! Sure! Here’s how you can create a Post Function to populate the Summary field during issue creation: * Navigate to the Workflow: * Go to Settings > Issues > Workflows. * Find the workflow associated with the project where you want to add the Post Function. * Click Edit to open the workflow in Diagram or…

Dear @Anup Kale Welcome to the Community! This step-by-step guide may help you: Step 1: Export Customers from the Source JSM * Go to the source JSM instance. * Navigate to Customers under your service project. * Export the customer list:* Use the Export CSV option (or manually copy the email addresses if no export option…