Gunjan Kumar Expert

Hello Ramya, Rovo AI doesn’t get added to individual Jira projects. Atlassian confirms that it’s turned on at the organization (site) level by an Organization Admin, and once enabled, it automatically works across Jira for users who have access. To enable it, go to admin.atlassian.com, select your organization, navigate to…

Hi Sebastian, Welcome to the Atlassian Community! To connect your existing Atlassian Cloud sites to your new Organization, you must first be a site admin on those sites. Then go to admin.atlassian.com, select your Organization, and navigate to Products -> Add product -> Link existing site (or use the Transfer products…

Hi Prashant, Welcome to the Atlassian Community! This is normal behavior in Jira Service Management Cloud for Marketplace review tickets. When you submit an app for review, Atlassian automatically creates an ECOHELP ticket in their internal system, but partners are not always added to the ticket automatically, even if it…

Hi Vishaaldeep, Welcome to the Atlassian Community! For Jira Cloud, this message means Atlassian is doing maintenance on their cloud servers. Your Jira site is temporarily unavailable because of that not because of anything you did. It is not generally occurs so it is not error. When I open the Jira Cloud link, this…

Hi Remy, Instead of this: "Tier" = ${customfield_11461.tier} Can you try this: Tier IN (${customfield_11461.label${0}})

Hi Udbilau, Welcome to the Atlassian Community! By default, Jira does not allow creating a subtask inside another subtask. The typical Jira hierarchy is: Epic -> Story/Task/Bug -> Subtask Workarounds: * You can create custom work types (such as Child Task) * Or you can link issues using issue linking (e.g., relates to,…

Hi Jorge, Welcome to the Atlassian Community! You can go to https://admin.atlassian.com/ of the org you want to remove, then to organization settings > Profile > Delete organization See this documentation: https://support.atlassian.com/organization-administration/docs/delete-your-organization/

Hi ecauhute, In Jira Cloud’s new navigation, Projects are now labeled as “Spaces.” That’s why you no longer see “Projects” in the left sidebar.* If you don’t see Spaces, open Customize sidebar and enable it. * If you can’t create a space, your Jira admin must grant the required permissions. Atlassian…

Hi Isabel, The status of those users’ Atlassian accounts is most likely deactivated rather than simply removed from the Trello Workspace. This is because when the Atlassian account status is updated to "deactivated" at the organization level, the Workspace admin will be unable to reactivate the user or re-invite them. They…

Hi David, Even if repos are synced, Jira only shows GitHub activity when the Jira issue key (e.g., ALT-203) is included in the branch name, commit message, or PR title, not just in the Jira ticket itself. Also verify the Development field is visible and you have View development tools…

Hi Seethalakshmi, Jira Data Center (on-premises) does not support OAuth 2.0 Authorization Code (3LO) flow for accessing Jira REST APIs like Jira Cloud does. Jira Data Center’s OAuth 2.0 support is mainly for application integrations and linking, not for issuing OAuth2 tokens that external applications can use to call REST…

Hi Sheila, Yes, Rovo can help summarize Jira work and produce qualitative status updates.* Use Jira filters to capture Initiatives → Epics → Stories. * Export results (CSV/Excel/Google Sheets) and provide them to Rovo or ChatGPT with a prompt like: “Summarize progress, risks, and overall status (On-Track / At-Risk).”…

Hi Bernard, Welcome to the Atlassian Community! This is expected behavior. Automation “Perform / Update field” actions always run after the transition and do not differentiate between API and manual UI transitions. Therefore, the rule always sets Resolution to Done and overwrites any value chosen on the transition screen.…

Hi Thomas, This problem typically happens because the Jira Cloud for Outlook add-in doesn’t complete the authentication when the user signs in with Microsoft/SSO directly. Fix: * Have the user first sign in at https://id.atlassian.com with their Atlassian credentials. * Then open Outlook Web App (OWA) and click Connect in…

Hi Zolile, Welcome to the Atlassian Community! Even if you originally used Login with GitHub, your Bitbucket account is linked to an Atlassian account with a primary email address. Please try resetting your password using any email you may have used: https://id.atlassian.com/login/resetpassword If you no longer have access…

Hi Joshua, You can’t mix Free and Standard users in the same Jira Cloud site. The subscription plan is applied at the site level, so all users share the same plan. If different feature levels are needed, you must use separate Jira Cloud sites. Reference: *…

Hi Sumona, Thanks for the update. Yes, ScriptRunner is a third-party marketplace app (from Adaptavist) that adds advanced scripting and workflow functions in Jira Data Center. Unfortunately, native Automation in DC has limited support for modifying multi-user fields like Approvers, which is why the audit log may show…

Hi Sumona, Since you’re using Data Center, the Cloud smart values (like {{reporter}}) and list functions won’t work the same way. In JSM Data Center, the Approvers field stores users by username/key, not accountId. Try using the Reporter’s username instead: { "update": { "approvers": [ { "remove": { "name":…

Hi Sumona, You can’t exclude the Reporter directly at the Asset attribute level. Instead, use Jira Automation to remove the Reporter from the Approvers field after the issue is created. Automation rule: * Trigger: Issue Created * Action: Edit issue → Approvers → Remove value → {{reporter}} References: *…

Hi csabafarago, Welcome to the Atlassian Community! Bitbucket does not delete repositories simply because they are inactive on the free plan. However, Atlassian is cleaning up unused free workspaces. If a workspace is inactive for a long period and not reactivated after warnings, the entire workspace (and all repositories…

Hi Keynes, This message usually indicates a temporary Jira Cloud authentication or session sync issue. In many cases, it resolves on its own after a short time. If it persists, please try clearing browser cache/cookies, ensuring third-party cookies are allowed, and confirming the affected users have Jira product access.…

Hi Duffy, Welcome to the Atlassian Community! This behavior is expected with the new Confluence Cloud editor. Images no longer reliably maintain manual alignment or spacing when placed inline in a paragraph, and alignment changes can occur after publishing. To consistently display images side-by-side or in fixed positions,…

Hi Vijay, In Jira Service Management (JSM), permissions to create and manage integrations depend on the integration scope: Team-level integrations To create or manage a team-level integration, you must be a Team Admin for that team. This requires being added to the team. Atlassian documentation confirms that only team…

Hi Kim, Most teams avoid deleting or moving historical work item types, as this can impact reporting and audit history. A common best practice is to remove deprecated work item types from the Work/Issue Type Scheme used by active projects so they can no longer be created, while existing items remain intact and searchable.…

Hi Esranur, Welcome to the Atlassian Community! For Confluence Data Center 8.5.28, apps can be installed either from Marketplace or by manual upload. Since you already have the JAR file: * Log in as a System Administrator * Navigate to Administration → Manage apps * Click Upload app * Select the JAR file and upload The JAR…

Hi Vivek, Welcome to the Atlassian Community! Atlassian enforces a one-to-one relationship between an email address and an Atlassian account. The error indicates that your .com email address is already associated with another Atlassian account and therefore cannot be added to your current account. To resolve this: * Sign…

Hi Hemal, To resolve the widget validation issue, please ensure that the atlassian-addons-project-access role has the following permissions in your project's Permission Scheme:* Browse Projects * Service Project Agent * Modify Reporter * Create Issues If the permissions are correct but the issue persists, try using the…

Hi Sandor, Bitbucket does not expose configuration parameters for creating an OIDC provider. However, you can enable OIDC in Bitbucket Pipelines by setting the oidc: true option in your bitbucket-pipelines.yml file for specific steps. Additionally, you can customize the audience for the token, but other OIDC configurations…

Hi Luca, Even with Google SSO, OAuth 2.0 authorization is still required for API access in Jira. Google SSO authenticates the user but does not grant permission for applications to access Jira data. OAuth 2.0 (3LO) must be used for API access, and while organization admins can pre-approve OAuth apps, individual user…

Hi Dustin, The issue you're encountering with the Atlassian CLI OAuth flow not completing is a known limitation, particularly on Windows. This behavior is often caused by difficulties with the OAuth redirect process, where the token fails to be returned to the CLI tool. To resolve this, it is recommended to use API Token…