Mikel Whipple Specialist

The article you posted was a ton of help, when I tested other variations of the JSON I still cannot find one to work. From the article it says to know the type of field you are wanting to change, although Jira does not list what type of field affected services is from my determination I am going with multi-select. Then…

Thanks. I am looking into this. 

We do a lot of scriptrunner scripts in workflows. Hopefully teams will be available soon. 

Around 200 teams. We are a Fortune 100 company with a large Jira footprint. 

Almost nothing but this is really good info, thanks! 

I recently saw a video of a guy testing self service kiosks at fast food restaurants and how many touches it takes to order a large soda. The take away here is they removed the person but they added way more effort for the consumer. I think you might want to take that into consideration here, you might think you are making…

Being able to customize the toolbar is going to be a nightmare for admins because someone may have hidden something they shouldn't have and we will need to remote them and help them find what they hid. Keep the new font, my eyes will adjust but ditch the new UI or make subtle changes and not everything at once. 

Yeah I didn't think there was but wanted to make sure. Thanks. 

Thank you. Yes it is available but that is for the Service Management schema, I was wondering if there was a general Services schema. I don't want to be restricted by JSM or Software management. 

Sure thing.

I'm sorry I don't have an answer but want to say, you are correct the documentation is not great. I feel like this move to JSM Ops is moving faster than Atlassian even knows how to deal with. 

Thanks everyone! 

Is this still broken? 

Any idea how you would do this in the inverse? Major Incident is toggled to "on" Set priority to Critical

That was it! Kind of odd it's on the test. 

What is operations experience? 

Thanks, Egor. I will test this when I am back in the office on Monday.