Kishan Sharma Community Champion

Hi @[deleted] Welcome to the Atlassian Community! Looks like you do not have space admin access on the space. You can contact your space admin to get access or ask them to delete the version on your behalf. Space Admins can also delete specific versions of an attachment: * Go to > Attachments * Click the expand arrow next…

Hi @Morten Dieckmann-Keden As a project admin, you can change the following components on the customer portal: * name * welcome message * logo * announcement. You can read more about it here - Using the help center Apart from these, there are no further customizations possible using in built features. You can also explore…

Hi @anson.wu Yes, you can create the application links either from cloud or server, and then create the reciprocal link while authorizing the connection. * In your product, go to Administration. * Navigate to Application links. * Enter the URL of the target product, and select Create new link. * Use the wizard to complete…

Awesome, thanks for the link, glad you found the solution :)

Hi @Rabia S_ While there is no direct way to find out this information, you can try this workaround - run below JQL that will return issues that have an SLA that is running. "Time to resolution" = running() This will give you issues from the projects where SLA is set and the one's which are not listed in the result don't…

Hi Sebastian, Glad you got it working and thank you for the update! 😊

If my answer was useful, please mark it as accepted, to help others having similar question.

Hi @anson.wu Welcome to the Atlassian Community! You will have to setup Application Links between your Global and Local Jira instance using which you can set up link between two issues across your Jira instances. Can you confirm if you are using Atlassian Cloud or self hosted Data Center/Server instance ?

Hi Sebastian, have you setup the correct Property Value ? For Property Value, you need to use the project role ID that you can get from https://<your_cloud_instance>.atlassian.net/secure/project/ViewProjectRoles.jspa. Just click on "View Usage", and get the project role ID from the URL, for example:…

You can configure/customize your own home page in your personal space by using built in macros available. I would suggest going through the link - Set up a Space Home Page to know more about how to configure your home page.

Hi @Morten Dieckmann-Keden As per the article the comment will remain in Jira, however who did the comment will be completely anonymized and will still be shown with some anonymous alias. You are right, the third screenshot in that table (User Profile/After) is incorrect as its not showing anonymized user details from User…

Hi @Morten Dieckmann-Keden You can anonymize users in Jira to hide or delete any data that can identify them. I would suggest you to go through Anonymizing users to understand what is in scope and what are the limitations of anonymization process. Hope this helps.

Hi @Chetan Hassarajani Welcome to the Atlassian Community! To get started with incident management on JSM, please refer - How incident management works in Jira Service Management and below useful links - If you require additional fields eg: "Incident Category" select list having options like - Hardware / Software, you can…

Hi @Paul Heath Armengol Unfortunately, it is not possible to export list of customers per project/organization at present. There's already a suggestion raised with Atlassian which is being reviewed. You can track it here - Ability to export users and organization per projects I would suggest you to vote for it and start…

Hi @Jean Paul Tatou Welcome to the Atlassian Community! Since you have setup/configured a new jira server, its server ID might be different than what is mapped in your existing server license and hence the license is not working. I have tagged this ticket to Atlassian Community Support engineers to have a look. If its…

Hi @long.suciu Have you tried setting up "Quick Filters" which will let you further filter the collection of issues appearing on your Kanban board. This way you can hide sub tasks per your requirement. Please refer steps here - https://support.atlassian.com/jira-software-cloud/docs/configure-quick-filters/

Hi @DWedekind Out of the box this functionality is not available within Confluence. You will have to build your custom solution for your requirement. For example, write a script that will read your confluence page and based on certain keywords within it, post a rest api call to Jira to create a task. Alternatively you can…

Hi @Fatima.Sahovic Welcome to the Atlassian Community! Team Calendars feature is only available in the Confluence cloud for Premium and Enterprise plans. I see that you using Standard plan, and hence you are unable to edit the calendar. You can explore third party plugins on Atlassian Marketplace if you don't want to use…

Hi @IT Comma Welcome to the Atlassian Community! Ofcourse, you can use your own local linux server to setup Jira Data Center on a single server (also known as non-clustered, or standalone Data Center). You can refer - Running Confluence Data Center on a single node for more details on the setup. Hope this helps.

Hi @中込 晴菜 Please check if endpoints mentioned on below Atlassian documentation work for you - https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-screens/

Thank you for the screenshots @Yuhei By design it is not possible to change this behaviour. I even tried creating a custom field with Wiki Style Renderer and replicate this, however the attachment is added separately in portal view and not added inline like it does in Agent view. I found a similar feature requested in the…

Hi Dabian, Adding to what @Fabio Racobaldo _Catworkx_ mentioned, cloning existing VM is not actually necessary and you can simply do with copying over the local home directory and installation directory from existing VM over to new VM, that should be enough. I would suggest you to go through Adding and Removing Data Center…

Hi @Елена Елена You can use Jira macro through which you can create and display Jira issues on Confluence pages. Use the Jira macro To add the Jira macro: * When editing, select from the toolbar * Find the macro by name and select it * Configure it as needed Let me know if this works for you.

Hi @Yuhei Welcome to the Atlassian Community! Would you mind sharing a screenshot of the portal screen where you are looking to add rich text ? This will help understanding your requirement.

Hello @Mary George As per Atlassian's EOL policy page, the EOL date for Confluence 7.13 is - * 7.13 (EOL date: 17 Aug 2023) Atlassian have ended sales for new Server licenses, and will end support for server on February 15, 2024. So if you are running on Server license, you should start looking into switching to Data…

Hi @Vinay Kumar Pabboju Welcome to the Atlassian Community! The site you mentioned seems to be an internal wiki in your organization, so we are not sure who manages this site. If this is a public confluence site it should have been accessible to all, but that doesn't seem to be the case here. Probably you will have to…

Hi @Meraj Ahmed Please refer documentation here -> Get started with Confluence Cloud On this link you will find relevant links/ tutorial space to get started.

Hi @Tom Horton Is this happening only for handful users or all in your site ? Sometimes due to bounce message, email IDs are added to suppression list, which needs to be cleared manually. I have tagged this ticket to Atlassian Community Support team, they will be able to help you.

Hi @Maxime Pellevoizin Welcome to the Atlassian Community! It is possible that some email IDs from your company's domain are added to suppression list for some reason. I have tagged this ticket to Atlassian community support team, they will be able to help you.

Hi @Huynh An Have you got this sorted ?