Kai Krause Expert

I collect stickers as a kid. Many albums from everything i can get :D

Hello! You're correct that in Jira Service Management (JSM), a Component is used to categorize issues within a project, allowing teams to organize and classify them based on specific parts of a service or system. I think there isn't a strict standard for what types of components you can create, there are common practices…

Hi and Welcome, as of now, there is no direct setting to completely disable the publish confirmation dialog. If these features is important to you, consider providing feedback to Atlassian. They often take user feedback into account for future updates. BR Kai 

Hi and welcome, in the queues you have some issue . Previous are the issues up in the queues and next is down. The order of the issues in the queues you can define in the queues settings with JQl like order BY .or in the basic view in the order tap . BR Kai

Hi and Welcome, you can use JQL-functions. "Tempo Team" = "Team Name" This requries the use of Tempo Team custom field . Tempo JQL functions for advanced Jira search BR Kai

Hi, When deciding how to structure Jira Service Management (JSM) for a two-tier support model, there are a few considerations to keep in mind: * Visibility and Communication Flow: • Tier 1 is the only team that communicates directly with customers. Tier 2 is a backend support team that offers expertise and further…

Hi, i see a staus 200 . Is in the html a error message like permissions are wrong or something ? Could the api is working not properly, sometimes that is happend. The atlassian support could have this information. Br Kai

Hi , i think the url should be something like https://example.com/confluence/rest/api/space/TESTSPACE/permissions . The missing confluence in the url should do the trick. https://developer.atlassian.com/server/confluence/rest/v931/api-group-space-permissions/#api-rest-api-space-spacekey-permissions-get BR Kai 

Hello and Welcome, i think actually you can not search Assets via Jira API, In case you want get data from asset customfields , you can use Assets JQL Functions | Jira Service Management Cloud | Atlassian…

Hi, not much helpful, but i Have the same topic. I think it is not Atlassia. In my case it happens since last update of browser. so i think there is the issue . But i did not found it yet . BR Kai 

Hello and Welcome, to do this you have to share the dashboard and the filtr wth other users Manage dashboards | Atlassian Support In the Dashbaord the three Points -> Rename or Share and then give permissions to the dashboard-> now people can see the dashboard , but not the result of the filter. Manage filters | Atlassian…

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Hello, There are security updates for DataCenter versions every month. The last one on January 21st, 2025. https://confluence.atlassian.com/security/security-advisories-bulletins-1236937381.html It is therefore possible that individual apps are affected from the changes. Difficult to make a general statement. BR Kai

Hi, fields you want to edit have to be on the issue screen ( project Seetings -> Screenes ) As example the request type field Same could be the reason for the service cataloug item BR Kai 

Hi, 1. You can archieve by make a jql condition on request-channel-type=email 2. The request-type you can change with the Edit Request-type Action and the Service Catalouge item with and esit issue action. So it will looks simething like this., Hope it helps. BR Kai

Hello, i think your usecase is documented here Extract Content out of Description and Summary with Regex and Automation | Jira | Atlassian Documentation BR Kai

Hi. the cost based on remote agents ( the sofwtare that does the work) that are used with bamboo. More agents, more concurrent jobs that can be done. Bamboo - Pricing | Atlassian Bamboo: Continuous Integration & Deployment | Atlassian BR Kai 

Hi, my bad. Sorry. In team managed projects you are probably running in to the following limitations on team managed project in relation to automation; https://support.atlassian.com/cloud-automation/docs/limitations-in-team-managed-projects-for-automation-rules/ I teswt it in a companey managed project, there it works, but…

Hi, i think in ur case {{currentComment.id}} do the trick. BR Kai

Hi, if this is returning empty, you might need to iterate over the users in the Approvers field. You can do this using the following smart value: {{#issue.Approvers}}{{emailAddress}}{{/}} This will loop through each approver and retrieve their email addresses. Try to test the same with the customfield.…

Hi, there are a few strategies you can consider: Custom Scripts: If the API does not support bulk operations, you can write a script (in Python, JavaScript, etc.) that reads data from your source system and makes multiple API calls to create each object. This can be done using libraries like requests in Python or axios in…

Hi, when you look here Manage your language preferences | Atlassian Support the language comes from the browser , the account settings or the product settings. i assume that you have setup in your case japanses as your language , therefore the UI is translated. It could be that In Progress is not translated. The setting in…

Hi, in my opinion it is a cleaner way to keep the things under the control in jira, therefore you can build a similar thing . But also you can try to create a worklog with standard automation action , and look if the looked time would be proccesed to the clockwork Plugin. So you dont have to use the webrequest action in…

Hi Tempo timesheet is a often used Plugin for Jira to build a timesheet . Clockwork timesheet is another. Ok , so we wre talking about clockwork. :D Do you know ive you used the free or pro version of Clockwork ? Clockwork also delivers an api, Use the Clockwork API but it is only in the pro Version. BR Kai

Hi, tempo deliveers an api to do that REST API Documentation (4.0) I personally would prefer an build with jira automation and web rewuests , but this is depend on your concret usecase . Hope it helps. BR Kai

Congratulations to all 

Hi, any of atlassians compliance resources you can find here Trust Center | Atlassian. I thnik you will the neccessary documents for your needs. BR Kai 

Hello, this is a big topic. By default you deploy a forge app into the development stage. Here you can find out how the apps are passed across the stages. https://developer.atlassian.com/platform/forge/staging-and-production-apps/ In practice, this takes place in the same instance of your Atlassian product. The app is then…

Hallo Herrr Meyer, Confluence schickt viele Benachrichtigungen. Ob das gut oder schlecht ist, scheiden sich die Geister. Die Benachrichtigungen minimieren können sie unter Subscribe to email notifications | Confluence Cloud | Atlassian Support * Wählen Sie oben rechts in der Navigation Ihr Profilbild aus * Wählen Sie…

Hi, when you look here you see some reasons. The first Point at Jira service management could be the reason. The email address was linked to a service project that was archived or trashed Troubleshooting bounce emails from bounce.atlassian.net | Jira | Atlassian Documentation Hope it is so. BR Kai