Kai Krause Expert

I often think back to the many teachers who played a significant role in my life. They always encouraged me and believed in my potential, which made a lasting impact on my journey. It's a shame that we no longer have contact, as their guidance and support were invaluable. I cherish those memories and hope to reconnect…

Hi, While the free plan does not have advanced reporting features, I think you can still use the built-in time tracking capabilities: Time Tracking Report: You can access this report by navigating to your project, selecting "Reports," and then choosing the "Time Tracking Report." This report will show you the total time…

Hi and welcome, build in is no possibility to archive this. There is no function for that. Second point is that there a some restrictions about permission. In default a customer can only see own tickets . So the tickets have to be shared with the organizations. my Bad . There are some apps in the marcetplace that provide…

Hi and Welcome, here is a suggestion to Atlassian to change this behaviour. Please feel free to vote and watch [JSDCLOUD-9556] Ability to auto size the Select List ( dropdown list) custom field to fit the length of the text - Create and track feature requests for Atlassian products. Br Kai

Hi, If the custom field is not appearing in your automation settings, it may indeed be related to whether the field is included on the appropriate screens BR Kai 

Like every morning, wakr up between 5 and 7 Wake up Take pills Bath Clothes PC Open Atlassian community :D BR Kai 

Hi, its the transition , that a customer can use. to configure it go to the workflow an click "show transition in the customer portal" . So it would be appear when the transition can be used in the portal. BR Kai

Hi and welcome, you can register https://trello.com/pricing for the free trello. And here Which Trello plan is best for me? | Trello | Atlassian Support you can find some considerations which plans are there. BR Kai 

Hi and Welcome, you can find the information Delete your Trello profile | Trello | Atlassian Support Read carefully - you deleting your atlassian account and your book plans are always there. You can consider iy you just remove your subscription Cancel a subscription | Atlassian Support BR Kai 

Hi, I have carried out the update. I still don't have any display of incident and change management. Maybe the display comes from a plugin? In the worst case, ask at https://support.atlassian.com. They should know where this display comes from. :D Br Kai 

Hi and welcome, for the actual certficate Iid advise contacting https://support.atlassian.com/ Here How to Pay | Atlassian is the certficate from 2024 linked . Br aki

Hi and Welcome, in your SLA you can setup when the time counting is paused. BR Kai 

Hi and Welcome, here is an articlke Incomplete Translation in Languages Other than English in Jira | Jira | Atlassian Documentation regarding to the topic. And [JSDCLOUD-8345] Incomplete Portal translation - Create and track feature requests for Atlassian products. is a open ticket for the cloud. Br kai 

Hi, as an organization administrator, you may receive notifications about all requests within your organization to ensure you are informed about any activities related to the use of Jira. Sometimes, teams or departments within a company may want to evaluate a product before fully committing to it. The user might be looking…

Im afraid i have no picture of it, so the internet musst deliver :D 

Hi, its often a topic. In my opinion there is not a one thats fits all. Some topics you can consider. * Define Roles and Permissions * Custom Roles: Create custom roles in Jira or Confluence that align with your organization's needs. This allows you to define specific permissions for Project Admins and limit access to only…

Hi and Welcome, If your service project is not pulling emails to create issues, you can follow these troubleshooting steps: * Check Email Configuration: * Ensure that the email integration is properly configured in your service project settings. Verify the email address, server settings, and authentication details. *…

Hi and Welcome, Hi Alex, Yes, you can move issues from one Jira Service Management project in an organization to another by using the export and import features. Step 1: Export Issues from the Old Organization Step 2: Prepare the CSV File Step 3: Import Issues into the New Organization Field Mapping: Ensure that all…

Hi and Welcome, typically in a scrum project you have the timeline button , where you can find the timeline. https://support.atlassian.com/jira-software-cloud/docs/roll-up-dates-on-your-timeline/ I hope you mean this. BR Kai 

Hi and welcome, the Goals module is included with your Jira Premium subscription. All users within your organization who have access to Jira Premium can utilize the Goals feature. This module is designed to help teams align their work with organizational objectives and track progress effectively. Atlassian Atlas has been…

Hello, Unfortunately I don't have these points in my installation, I think it's a version issue. I will update my instance when I get the chance and let you know when I have done so. BR Kai 

My Bad, can you post a screenshoot what you want to remove ?

Hi and Welcome. you need to adjust the project settings. * Access Project Settings: * Navigate to your Service Project. * Click on the Project settings option in the left sidebar. * Manage Features: * Look for a section labeled Features or Modules. This is where you can manage the functionalities available in your project.…

Hi and Welcome, license can be a bit challenging. Here are some general steps you can try: * Log in to Your Atlassian Account: * Go to the Atlassian website and log in with your credentials. * Access the Admin Console: * Navigate to the JIRA admin console. You can usually find this by clicking on your profile icon and…

Try it. Its worthy

Hi and Welcome, to contact support move to https://support.atlassian.com/ , scroll down to the bottom and click contact support . Hee you have to answer serveral dropdowns that your question can be qualified. BR Kai

Hi and Welcome, you finde the currently certifications Get certified with Atlassian : Atlassian . The preperation for the Certifications are free, to take the exam the fee is 100$ to 300 $ actually. Indise the university.atlassian.com you find many resources and badges for free. have fun and good luck. BR Kai

Hi and Welcome, you can do some steps to troubleshoot the problem: * Check Your Permissions: Ensure that you have the necessary permissions to view the repositories in the workspace. If you are not an admin or do not have access rights, you may not see the repositories. * Verify Workspace Selection: Make sure you are in…

On long trips i need coffee. Much coffee. Br Kai 

Hi, oh, havent read about it. Can you provide a link ? BR Kai