Jaime Escribano _knowmad mood_ Atlassian Partner

Hi @Geraldine Bingley and wellcome to the community! Completely understand the nerves. Let me do a quick test for you: So as you can see you are free to delete your epic without fear 😊 Regards, Jaime Escribano

Hi @Bhushan Naga [ CONT-Type1-THUNDERSOFT INDIA PRIVATE LIMITED ] and wellcome to the community! Yes, there is a quick way of doing this. When an issue has sub-tasks assigned to it an excel-like view will appear. You can add your desired fields and edit them directly from the parent issue. See the following images for an…

Hi @Jared Schmitt ! Yes, {{issue.key}} will return the issue key 😊 I gave it a quick test (Keep in mind issue keys are turned into smart links when that configuration is active) Regards, Jaime Escribano

Hi @Andile Luvuno I work at the technical sales team in a consultant agency and at the moment your problem is the exact reason why I can never recommend customers using the Virtual Agent. Unfortunately, the state of the solution is not up to the task. The only reliable way to make the Virtual Agent create a ticket is to…

Hi @Tiffany Laborde and welcome to the community! How does your query look? Is it a JQL or the prompt? Could we have a little bit more detail to understand the situation?

Hi @Asia Pham In addition to the suggestion made by @arielei you could also set up the headers and footers of your webpage! In case of a company logo, for example 😊 Take a look at this community post for some steps to follow! Regards!

Hi @Cassidy Almeida and welcome to the community! Sadly, the new UI will be the standard moving forward and cannot be rolled back 😣 This is the strategy that Atlassian is following for all their products, not just Trello. Atlassian is listening to feedback and improving on it, though, so feel free to create posts in the…

Hi @Joshua Bennett ! I'm afraid that even though the UI you could think the functionality is supported you aren't really able to do it OOTB. You can see other users asked about this in this ticket last year which sadly is still relevant Solved: Workflow condition based on Asset field The TL;DR is that you could use any app…

Hi @Houssein Barkallah ! I see theres a feature request for a use case similar to this one: [JRASERVER-2841] List users inactive over a period of time - Create and track feature requests for Atlassian products. so I don't think you can have a lot of success with the UI. If you have SQL access to the JiraDB, you can follow…

Morning @Nikita Mukovozov ! Hope you are having a lovely day. Check out this documentation on the "fieldChange" smart value: The changed field value will be available anywhere smart values are supported using the {{fieldChange}} substitution. Use {{fieldChange.fromString}} and {{fieldChange.toString}} to access display…

No problem m8, sorry I couldn't be of further assistance. If you would be so kind, could you mask my answer as Accepted so that it may help others searching for similar questions in the future? Thanks and have a lovely day!

Oh, quick note, you can exclude by label in reports if at the end of the day that's what you care for. Only a bandaid, but it's something

Hi again @Jan Lagerpusch I'm sorry, there was a confusion from my side. The "Requirements Coverage" menu is available but "label exclusion" is not available in the Cloud either. I've talked to my senior coleague at knowmad mood who has been working in Xray for years and he was surprised to read that documentation existed.…

Turn's out lot's of people are having a similar issue (example: API Token authentication failing. What am I doing ...) You have generated a Oauth 2.0. Token which is pretty new and not well documented. The endpoints have changed their structure. For example in Confluence it has changed from…

Hi @bmamlin this might be a dumb questions but does your user have the required permissions to do the API operation you are trying to achieve? API token is only as powerful as the user it comes from 😊 Im not super familiar with curl but I've had success with Postman by using Basic Authentication and pasting as plain text…

Hi @Jan Lagerpusch and welcome to the community! Glad to see you decided to reach out. The "test coverage" option should be easily accesible in your instance. Would you mind adding some screencaps to see how thing look from your POV? Make sure you go into Project settings -> addons -> Xray 😊 The functionality is still…

Hi @cardi cardi welcome to the community! You may check the response given in this previous post How to download invoice in JIRA? Best of luck!

Hi @madhu kumar telugu and welcome to the community! Is your user a site-admin or and org-admin? You API token only has as many permissions as the user you use through the UI. You could also try going through this tutorial step by step, as you might be missing some step relating to Authentication along the way -> Add user…

Hi @Frank Scheurel ! Sounds real frustrating :/ In this situation I would suggest getting in contact with an Atlassian partner and purchasing the license through them. They should be able to offer you a 10-20% discount. Regards, Jaime Escribano

In that case I would suggest looking into JSM CMDB and using that as a Database of Customers! That should cover your use-case.

Hi @Heiko Schaper ! Welcome to the community 😊 There is a feature that allows for an Admin to set customer details, though to be honest it's not the best as keeping the data up to date is a big challenge. -> Manage customer detail fields | Jira Service Management Cloud | Atlassian Support If at any point your organization…

No problem! Would you mind marking my answer as "Accepted answer" so that it may help others in the future? That way this forum post will be considered Closed by the system 😊

Excellent response

Hi and good morning @Tzeni Zoupani ! You can add a different Single User field to the creation screen and then via automation do the following: 1. When an issue is Created 2. If "aux user field" is not empty 3. Set the value of Assignee (Copy from Aux User Field) This workaround is necessary becouse the Assignee field is…

Hi @Mateusz Czuchrak ! The color of the issue and column will always match the status category (grey for to-do, blue for in-progress and green for Done) There is an app that allows for the status to change New Status Colors PRO for Jira Cloud | Atlassian Marketplace . I don't have experience with it and requires users to…

Hi @Philstocks Product Team hope the Jira onboarding is going smoothly. Mails will be queued and sent once the server limit is reset for the day. This will affect every e-mail sent by the product, so no e-mails at all will be sent for the rest of the day. It will affect system notifications :) Hope that helped! Jaime…

Hi @pratham Kapoor ! Welcome to the community! To add customers in bulk from a CSV the eassiest option for you is probably going to be creating them via API. The pseudocode would go something like this: 1. Open the CSV file 2. For each row of the CSV create a Customer object and make a POST API call to this endpoint The…

Hi @Shabaz As you can see in the official Tempo documentation, the Work Log is synced between Tempo and Jira. -> Syncing Data Between Jira and Tempo When you log time in Tempo that data is first stored in their servers and then they sync the equivalent Jira field. When you delete Tempo, the data in their servers won't be…

Hi @Aydın Öztürk ! Welcome to the community. Your project should have a Notification squeme which by default will notify users in the event of a comment if: - They are watching the issue - They are the reporter - They are a participant Usually when a person creates a ticket via e-mail JIRA will add that person as the…

Hi @Seda Gülen Güzel I'm afraid it's not possible to mix and match licenses. If you get a Jira Premium license, all Jira users will be of a Premium tier. The exception is when you have more than one App in the instance. You may, for example, have Jira Premium and Confluence Standard. This is a setting on the instance…