Comments
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Hi Adam, thanks for giving it a try 😊 This seems like a bug. Looking at the timeline it might have something to do with the new navigation Atlassian is currently rolling out See Jira's New Navigation! at Atlassian Community Events Boise This seems like unexpected behaviour and so I would recommend opening a ticket to…
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Hi Vidhi! Glad to have you in the Community! As @John Funk mentioned there is no way to have "sub-statuses" in Jira... but you can have sub-tasks. This solution is not simple so I would ask giving it a good thought as to whether or not you really need it! So, we want to create 2 new sub-tasks and add them to the issue type…
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No problem! It would be great if you can mark the answer as accepted so that it helps other users of the forum 😊
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Hi Gregory! Welcome to the community! You are completly right that Analytics is built on top of Databricks. Sadly declaring variables the way you attempted is not supported 😣 What you might wanna do is declare variables at the dashboard or global level as detailed in this…
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Hi Ward! Let's see what we can do. It would seem like the syntax of your JQL is not formatted propperly. I would rephrase it as nameOfYourCustomField = {{LookupOrder}} AND Parent = "ACMEINC-104" What you were doing was comparing the value of a variable (your first smartvalue) to the value of a different variable (the…
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Hi! In the new interface you can find the button here: The equivalent in the "older" one would be this: When you navigate into an organization you will see the option to include new customers: In both cases you can add new organizations at the top right. Your orgs will always appear on top of the list. Cheers!
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Hi Eddie. Is it possible that it's one of the default workflows that come from the instance? Default configuration doesn't really like being deleted
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Hi Vidhí! Welcome to the community! You should be able to achieve this by using an out of the box JSM automation. Go to your project settings -> Automation -> Create a new rule. We have two main options: 1. If you have ROVO and are willing to use it you can make a call every hour to an agent and ask him to include a…
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Thank you for the detailed response! From what I can see in the details, it's not exactly that the default assignee is not working properly,but rather that the default option displayed is automatically filled with the current user. I understand that the user "Automatic" is still available and that, in choosing it, the…
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Hi Ameer! There are several reasons why your customers would not have access to the portal despite having been added. 1. They dont meet the portal access criteria: https://YOURSITE.atlassian.net/jira/settings/products/servicedesk/customer-access defines whether your portal is external or internal. Depending on the option…
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Hi Susan! Welcome to the community! Would you mind adding a little more detail to help identify the issue? Can you see the assignee changing after the work item has been created in the History tab at the bottom of the ticket? Regards!
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Hi Kyana :) In my experience that usually is a temporary malfunction of the system. At the moment of writing I can see that there is Active Maintenance in JIRA. That might be related! You can always check the Atlassian's status here -> Atlassian Status Could you give it a couple hours, try again and letting us know if…
