Brittany Soinski Atlassian Team

Understood. There are instructions in this help article to open a support ticket without logging in- can you please do so? This will put you in their support queue and allow me to have something to flag for them.…

Hi @Cyprien Bocher , That sounds incredibly frustrating, I'm sorry you're experiencing that. Please let me know if you've already opened a support ticket- I will send a ping to our support team to escalate it (but need to make sure there's one opened already for them to get in touch with you).

Oh no! It sounds like you need to reach our support team: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

Please follow these instructions to get in touch with our support team: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

I'm sorry to hear that! Please open a ticket with our support team: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

I don't believe there is a way to download your video with the captions

https://support.atlassian.com/loom/docs/record-a-presentation-with-loom/

If you need further assistance: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

If a user encounters the gate on their mobile device, they should be able to view the video again on a desktop/laptop browser. This sign-up gate is exclusive to mobile experience. The recommended workarounds are to create a free account or view the video on a desktop browser.

I believe that Loom prompts viewers to create a free account after their first view of each video. Believe this is exclusive to mobile, not watching on a computer. 

Please use the no-login path above to get in contact with our support team. This method does not require your URL. I would suggest using an incognito window for this if you aren't seeing the option that says "continue without logging in" as you may be logged in via your usual browser.

Oh no! Here's an article on how to contact our support team for assistance: https://community.atlassian.com/forums/Loom-articles/Need-help-with-your-Loom-account-Here-s-how-to-contact-Support/ba-p/3201201

Hey Jason, Can you please share a screenshot of the and UI you're referring to and clarify what you mean by "time shift option"? 

Thank you, @Kris Klima _K15t_ ! 

Hi Yel, For an iPad, you'll want to use Loom's mobile app! https://www.loom.com/mobile

Hi Sarah! You can download the Desktop App from Loom.com/download Next time you want to record, just launch the app from your Desktop. Happy recording!

Hi there! Typically you can download our recorders from Loom.com/download But it will automatically default to your OS (Mac if you're downloading on a Mac). Here's the direct link for Windows as a workaround! https://packages.loom.com/desktop-packages/Loom%20Setup%200.336.4.exe

Oh no! Please open a support ticket here: https://support.atlassian.com/loom/

https://support.atlassian.com/loom/docs/loom-business-ai-trial-faq/

Sorry to hear about your experience so far, C A! Let's get you over to our Support team for help. How to contact Support (when you’re logged in) Please use this path to contact our Support team through your Loom account. Sign in to your Loom account. Click the “?” help button at the lower-right corner. Log in Troubles? If…

Hi Aalian, Here's the link to contact support: https://support.atlassian.com/loom/

Hi Julian, Can you please open a ticket with your information via our official support channels? https://support.atlassian.com/loom/ Unfortunately we don't have access to your email address here in the community and can't provide billing support directly.

Hi @Shanna 👋 I’m really sorry you’re still running into this and haven’t been able to get help yet. That’s understandably frustrating when you just want to get back to using Loom. Our Loom Community is a space for users and champions to share best practices, tips, and how they’re using Loom day to day. It isn’t a formal…

Hi Domon, I don't believe there's a way to turn that off. I will share your feedback with our product team!

Hmm. From within your Loom account, try clicking on the "?" button.

Hi Susan, Welcome to the Loom Community! This is a forum for sharing best practices and learnings. Unfortunately, we don't have access to your account information and cannot provide account support from community posts. Please open a ticket with support for assistance: https://support.atlassian.com/loom/

Oh no! That's a strange issue indeed. Can you please open a ticket with Loom support so they can investigate and troubleshoot? https://support.atlassian.com/loom/

I'm sorry to hear about your frustrating experience. Here's a workaround to get in touch with support without logging in:* Visit our support page: https://www.atlassian.com/company/contact * In the link, select "Pricing, billing and licensing" * Continue without logging in * Enter your email * In "how can we help you"…

Hi @Shanna I'm so sorry to hear about this frustrating experience. Here's a workaround to get in touch with our support team without logging in: * Visit our support page: https://www.atlassian.com/company/contact * In the link, select "Pricing, billing and licensing" * Continue without logging in * Enter your email * In…

Hi there! Please reach out to our support team for assistance: https://support.atlassian.com/loom/