Comments
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@Albert Lukan Yes, you can set up 3p connections using Rovo to see Slack conversations, Sharepoint documents, etc in the related resources section. Is there a particular resource you were looking for ?
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@Erica Larson Hey Erica, I checked on your query regarding mapping resolution status. From what I could find, resolution field is only present in Jira and not OG. Hence, there was no mapping to be done. I understand your concern with the field showing 'Unresolved', did you explore any automation to update the field ?
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@Erica Larson Hey Erica, Can you please share some more details around this issue you are facing? We are mapping JSM status and Opsgenie status when we are migrating Incidents. Are you saying resolved incidents are migrated as Open ones ?
