MJ Valencia -drawio diagrams- Community Champion

It really depends on where the BMPN diagram was originally created. For example, was it created in Visio? 

Hi @Akriti Malla :) To better understand what you're trying to do and point you in the right direction, I just need a little more info: How was the BPMN diagram originally created? What file format are you trying to import into draw.io? Once I have a bit more context, I’ll be happy to guide you further! Best,MJ

Hi there, @Carlos Mourao ! It looks like you're using the standalone version of draw.io, and this site is specifically for draw.io users within the Atlassian ecosystem. For the standalone app, a good place to check would be the draw.io GitHub discussions. Other users may have run into similar issues and you might find…

Hi @Bushra Shretih ! Confluence Whiteboards is great for quick brainstorming and visual collaboration! If you're looking to create more detailed ERD diagrams directly within Confluence, you might also want to check out draw.io. It offers a lot of database diagramming features (like entity-relationship shapes, connectors,…

Hi @Stephanie Poon :) Love seeing your journey exploring all different options for process mapping in Confluence. I wanted to chime in with a quick note from the draw.io side. It sounds like you're doing a deep dive into UML and process mapping in general, which is awesome. If you haven't had the chance to try draw.io yet,…

@Anton from JetHeads_io that's right! :) 

Hi @Kelvin Chua , Thanks for your thoughtful questions and for your interest in our new zero egress app :). We're currently working on a side-by-side comparison that will be available soon on our website, but in the meantime, I hope the following helps clarify things: The new app is completely built on forge. Zero egress…

Thank you! @Edson Bagio We also have a service desk and a feature request button in case they ever come in handy. https://drawio-app.com/support/ 

Hi @Edson Bagio Glad it was resolved and thanks for the feedback. We always appreciate users letting us know where we can improve. We're continuously working on making draw.io as intuitive and user-friendly as possible. Best, MJ 

Hi @Ganthe_ Yash Thanks for your question! The best way to achieve this in draw.io is by creating a custom shape library and making it accessible to all users. Here's how you can do it: 1. Convert your icons to SVG format (my personal favorite for best quality) or PNG/JPEG 2. Open draw.io within Confluence 3. Click on File…

Of course. Let me know if I can help with anything else! :)

Hey @Rob Hearne I'd suggest filing a support ticket here: https://drawio.atlassian.net/servicedesk/customer/portal/14 

Welcome! Definitely second the comment about you and your wife being a Jira power couple! :)

Amazing! Good job!!! Also, your suggestions are highly appreciated :)

Hey Petar! Thanks for reaching out. We'd really like to help with this issue, our support team would be happy to assist in resolving this. As @Marc -Devoteam- added in the comment above, that is the correct link to our support desk. Best, MJ :) 

Hi Raj! To resolve the issue, try checking the following: 1. Make sure the space where the diagram is stored and has the correct view and edit permissions for the person trying to access or insert it. 2. Double-check that the diagram file still exists in the original space and hasn't been deleted or moved. 3. Verify that…

This is really cool! Visualization is the key when it comes to understanding data and making it actionable, especially in agile workflows. And scatter plots provide such an intuitive way to spot patterns and correlations at a glance. Love seeing tools that make it easier to turn data into insights! 👏

Absolutely, it’s pretty cool! :) 

Hi David! I'd be happy to guide you and show you around draw.io to help you set up exactly what you're looking for. We can easily do this. Also, as Valerie mentioned, we have a 30-day free trial, so you can really dig in and see how it fits with your work as a whole. :) if you're interested, feel free to book a time that…

Hi Mario! I'm MJ, the Product Engagement Specialist at draw.io. I understand how important it is to have your large workflow export clearly and fully readable. I'd love to connect with you to better understand your diagramming needs and find out where I can help you! Feel free to reach out to me directly at…

Hi Ali! Great question... While there isn’t a dedicated spot to view all your draw.io diagrams, you can search for them in Confluence. If you use the search function and filter by "Created by" (your username) and "Type" as draw.io Diagrams, you will only see the diagrams you’ve created, making the search more precise. You…

Hi Natalie, While I do hope you enjoy your vacation, I would have loved to have you join us! I'll keep you in the loop if there are more opportunities to catch this :) MJ 

Hi Andrew, This issue typically happens when draw.io diagrams are not fully loaded or properly included during the export process. Here are a few steps you can take to resolve this: * Before exporting, make sure all draw.io diagrams are fully loaded on the Confluence page. Sometimes, diagrams may not be rendered correctly…

Hey Pankaj! Thanks for reaching out :) The license tier for any marketplace app must match the tier of the host product. For example, if your Jira Software or Confluence license is for 100 users, then draw.io must also be licensed at the 100-user level.

Hey Elon! I'm always here if you have any questions or feedback. Thank you for the warm welcome! MJ :)

Hey Hans! Thanks for sharing your experience, it's definitely important for your exports to look just right. A quick tip that might help is adjusting the background color of your diagram before exporting. It could save you some time and keep everything looking sharp without extra steps. Hope that's helpful! If you ever…

Hi Alexander, The best way to show you around is through a personalized demo. :)

Thanks, @Mary Agueros :)!

Hey Urmo! You can view draw.io diagrams without editing them by embedding the diagrams directly into your Confluence document and using the viewer. Here's how you can do that: To embed the diagram, open your Confluence page and click the "edit" button. Then insert a new macro by clicking the "+" icon and selecting "draw.io…

I know I'm jumping on this quite late, but I couldn't resist the opportunity to talk about pets. Cause I mean, who would? Right? :) Here is Mila, my 5 year old albino Jack Russell Terrier. She has to wear sunglasses and sunscreen when out in the sun too long, is in agility training, and can probably jump higher than I can.…