Nick Wade -Opus Guard- Atlassian Partner

💯 Nice in-depth article! Bringing real customer context into Jira is a powerful play for service teams. And you can amplify the impact by pairing it with disciplined content hygiene: automated retention, PII‑aware classification, and defensible deletion across JSM and Customer Service Management. We built Content Retention…

per the above comments though, tooling exists to automate their removal and are very helpful in larger sites

@Scott Bell the use cases for this API are just the basics, aren't they? So for our use cases, as an app admin I want my Forge app to be able to CRUD Automation Rules and/or manage/report them via the Automation Rule Management API. LMK if I'm missing something? Deeper use cases about why we want to do that have to do with…

Monitoring usage is going to be helpful in driving thoughtful adoption, thanks for adding this. I wrote a bit more about how to encourage the right adoption by adding in content hygiene - very important to trust and costs - on the original post here. 

Appreciate this push toward clear usage visibility, in concert with billing of course. Monitoring is going to help us guide adoption without flying blind, and adoption is the real goal here. One thing we’re seeing: part of healthy adoption is keeping indexed objects and Rovo credit usage from ballooning due to stale or…

Totally agree with this checklist @Eliza Beyers and especially with the reminder that “Confluence organization isn’t a one-time task.” The manual steps here (reviewing unused pages, archiving, auditing access, managing public links, and keeping templates current) are essential, but they’re hard to sustain without…

Totally resonate with this, Mia. That “first step” mindset shift is real. Once teams are in Cloud, they can stop trying to mirror the past and start really optimizing for the future. One practical way we see that happen is with content lifecycle. Confluence and Jira are powerful, but without clear retention from day one,…

@Scott Bell can you share any plans / Jira items to follow wrt 3LO and making this API usable in Forge apps? I ask because this seems like it may be an initial release with more follow-on needed: Forge and OAuth2 apps cannot access this REST resource.…

Great answer from @Barbara Szczesniak above noting the shift for Confluence Cloud – now items in Confluence Cloud trash are indeed deleted by Atlassian are 60 days by default. This is however somewhat of a stand-alone answer for Confluence. Jira answers are via different native tools and policies and manual actions. The…

Thanks for these updates @Abhinav Singh and all the Confluence team! While we're here, a qq – what's going on with table alignment at the moment? I have to add custom CSS into the PDF Export Globals to get a simple quote page to export with left aligned tables :/ 

Plus 1, this looks like a Support ticket in order to help with a diagnosis.

Top learning so far: Rovo and AI works better the cleaner the information you put into it. (and we even wrote about this https://www.opusguard.com/post/stop-feeding-the-beast-why-your-ai-and-rovo-strategy-depends-on-cleaning-up-old-content ) 

I think by this stage the code I committed to Marketplace is (hopefully) gone! And the developer forum theming was nearly 10 years old but now renewed too 🤗 So I'm not even sure at this point 

Making it more feasible to segment features and pricing in Atlassian Marketplace has been a long time coming. Ask me how I know ;) Looking forward to watching how these fare and engaging in our own Editions when the time is right! 

Premium is a powerful upgrade for Confluence. Top highlights: * Content Manager, which leads to ➔ * Archiving Automation Rules, which is a good start for ➔ * Data retention and lifecycle management in Confluence (we wrote a lot about…

@Yousef Abusamak you're welcome, and I hope I conveyed myself reasonably and in the spirit of support for potential change in thinking that might be necessary to actually effect the above. Indeed, I was a part of creating the very problems I'm speaking about, I know it was hard to balance then and I'm sure it's still hard…

Somehow I missed the opportunity to engage in this survey, so just adding on here. Let me start with this highlighted comment from free text: “We need consistency and long-term stability across all APIs.” I don't know if this is a true need (Atlassian has been very successful with limited consistency so far) but the…

I realize this question is three years old but it's worth revisiting (before it hits retention period expiry, LOL) because things have changed quite a bit in three years. Here's a quick list off the top of my head (full disclosure, I'm with a vendor of Data Retention apps for Confluence and Jira Cloud): * ISO 27001:2202 is…

Thank you for listening and working towards this solution. Governance and compliance solutions really need access to Restricted content and Admin permissions haven't been cutting it in Confluence Cloud. We're looking forward to wrapping compliance protections around more Atlassian Cloud customers' content now! 

Signed up @Raafi Mohammed. Y'all don't have the new banner in your own JSM, LOL ;) https://earlyaccessprogram.atlassian.net/servicedesk/customer/portals At that 1920 x 300 resolution the banner background-image url blob looks much better, I do see the gradient as expected now. 

Thanks @Raafi Mohammed, I know we might come across a bit terse or gruff and want to reiterate that we know you're working to make things better and provide more customization/customizability. I speak for many when I reiterate Patrick's point about that we apreciate your engagement here. Best, -nick wade Co-founder and…

Well this just broke some carefully aligned branding across our properties. These are breaking changes that currently cannot seemingly be undone. While we applaud brining more customizability to JSM portals, this is bad practice. Notes for you: * The portal home Help Center banner is now bounded by white negative space.…

This has always been such a great feature, and is a nice little update. One side-note: (for the community team) this Lithium community platform's image viewer still makes higher-resolution screen captures somewhat more difficult to engage with: I'd prefer they fit the image viewer's virtual viewport, rather than open at…

Hi @Sumeeta Kumar our team is still small, there are three of us but as an Atlassian Ventures startup here at Opus Guard we use Confluence very much as you seek. We'd film in your office in SF if you liked our addition to the video, as we are a fully remote company. We'd be delighted to help of course, just contact us…

Auth0 Professional Services can work up an outbound SCIM set up for you: https://community.auth0.com/t/outbound-scim-configuration/151278

Great answer. Just adding one thing on: Document360 exports as a zip file containing sources based on how the article was created, either .md for when the Markdown editor was used, or .html for when the WYSIWIG editor was used. See https://docs.document360.com/docs/export-documentation-as-zip Some pre-processing and…

Jira does not attach the email addresses configured in your email channel to issue fields. So this may be a bit tricky. What the docs suggest is you attach one inbox to your JSM email channel configuration - assuming you're using Gmail or similar - and use email forwarding / aliases in order to consolidate inbound emails…

Yes, you will need to create or re-configure your SLA calendar to remove weekends as per the docs: * Data Center - Create and edit SLA calendars * Cloud Company Managed - Set up SLA calendars * Cloud Team Managed - Create a new SLA calendar

Great to see you again, and hear your story Uday! 

Jumping in, I'm one of the co-founders at Opus Guard. We're a Marketplace vendor and are funded by Atlassian Ventures, although in my past I led the Marketplace business at Atlassian (tenure 2012 until 2018!). Here's my App Central intro post. I'm loving being back in Atlassian's ecosystem as a small vendor, because I'm…