Nikola Perisic Community Champion

Have you mapped your Done issues with the column? Additionally you can find all of the issues within a closed sprint: sprint in closedSprints()

Welcome @Fatima AlZarooni What exactly is not being shown as Completed? When you complete a sprint, the issues that are in Done status category will be removed from the columns that are mapped to that status and also all of the issues that were not completed will be transferred to the sprint of your choosing.

Hello @Valentin Cardozo You might need to check this article: https://community.atlassian.com/t5/Jira-questions/How-can-I-measure-productivity-through-a-Jira-report/qaq-p/2749409 Look for the Trudy's comment.

@khawla They need to raise a ticket through the customer portal that is within your JSM project. When they do this, they need to be added as a customer through Customers and also get assigned the role Service Management Customer. As a prerequisite, they need to have the Service Customer license that they get when they are…

Hi @khawla Are you reffering to this? You need to be a customer in order to add a request participants.

Are unable to add the issue type from the app? Even though if you have trial version of Jira you would able to see the issue types regardless if it's free.

Welcome @rnatarajan * Is your project team or company managed * For company managed you need to go to Project settings > Issues > Types and check your issue type scheme, click on the cog wheel and select Edit issue types, from there you need to drag and drop the Test issue type

Welcome @[deleted] You need to navigate to: * admin.atlassian.com * Select your organisation * Go to the Billing * Search for your product * Select Cancel subscription

Welcome @Lenin Bakhara Have you been seeing this for a longer time, or this is something that you have encountered now? If this was something that was going on for a longer time, then you should reach to Atlassian support. If this is something that happened recently, your site has been deleted by your organization admin.

Welcome @Anastasiia Derendiaeva So you have checked your personal settings? Have you checked Admin email audit settings? (Going in Settings > System > Admin email audit)

Welcome @WebSpeed Adiministration Well yes and no. When you select the Projects gadget there is a warning that the gadget will soon be deprecated and no longer users will be able to use it. Plus there is an announcement about this gadget.

Welcome @Liana Sarajyan Please specify which lines are turning white.

Welcome @David Bismuth You can definetely make the forms in JSM. You can find the full guide here: https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/ Also, are your clients outside of your Atlassian organisation? If yes, you would need to enable your JSM project to enable…

ok, click on the user and check for the products, such as Jira

No, you need to click on the Settings (cog wheel) and then select the user management. But since this is the team-managed project, you may not have the User management.

You need to check your User management and also when you click on users to see if for Jira product you have the toggle ON or OFF.

Welcome @[deleted] As I cannot do that imidately, I will guide you how you can cancel it from your side: * Go to admin.atlassian.com * Select your organization * Go to Billing * Select your Confluence subscription * Click on three dots and you should see cancel subscription

Welcome @Piotr Gasparski From the screenshot that you have posted, they do not have product access to Jira. Check User management and needed users check if the toggle for Jira is turned off or on. Most possibly its off.

Do you have a Jira administrator in your company? Because they need to give you the product access for Jira.

What is the message of the error if that aint a problem asking?

Hello @Mathias Mohrs First check if you have the Share dashboards and filters global permission, by checking Settings > System > Global permissions. NOTE: You can only add groups to these permissions. Also, only board administrators and Jira administrators are able to create new boards.

Welcome @Prateek Vyas Possible two things: * Issue was indeed deleted and it doesn't exist anymore, this is why you are getting the 404 error * You don't have the Browse project permission in order to retrieve the data using the API

Welcome @Markku Myllylä Have you tried manually searching on the university.atlassian.com

Hello @Adolf * What do you mean when you say that tasks are filled incorrectly? * Have you added some custom fields that are having default values? * Do you have any automation rules that are prefilling your fields? As for the samples, there is an option in company managed projects when you are creating a new board, there…

Welcome @Adrien Compare You might need to take a look at this page: https://community.atlassian.com/t5/Jira-Product-Discovery-questions/I-no-longer-have-access-to-all-my-projects-on-Jira-please-help/qaq-p/2730851 This also applies for Jira even if it's for JPD.

Hello @Guy Renko You are right. Software projects are geared towards using the Agile methodologies such as Kanban and Scrum.

Transitioning and ranking the issues is not the same. In order to transition issues, you would need to have transition issues permissions. For ranking of the issues you need to have schedule and edit issues permission. Check your permissions within your project and see if you are within the project roles for schedule and…

Right, I see everything was set correctly from your side. What is causing the issue?

@Marcel Ah, this is a team managed project that doesn't support the post-functions. Company managed projects do contain things such as triggers, validators and post-functions. This would be handled by creating a company-managed project (if you cannot do this, ask your Jira admin to create one for you) and bulk moving the…

Welcome @Ardalan Sepehri You can move Backlog status to the unmapped column. When you do this, your Backlog column, it wouldn't make too much sense.