Nikola Perisic Community Champion

Hello @Vera Valshonok * If you are a customer, you can add the users as request participants only if the settings for JSM projects allow this. Customers can access and send requests from the portal without signing in. This will affect all of the other JSM projects on your instance. 2. If you are the agent you can add other…

The storage is for attachments not for the tickets, so you can create tickets without attachments.

Welcome @preethivp When you reach your storage limit on Jira or Confluence, you’ll need to upgrade to a higher plan or delete content to free up storage space. We won’t remove any of your data, but some actions in Jira and Confluence will become restricted until you upgrade or free up storage.

Welcome @Johanna Lim In order to assign the org admin to another user, you need to be the org admin yourself. To do this: * Navigate to admin.atlassian.com * Select the organization and your site * Find your user and click on three dots and select Assign the org admin role

@Manuel Michel No, apps are different from your Jira plan and they are not tied together at all.

@Veronica Liu The request type that is being used to place the requests under the Restrictions, you need to check who is under this option:

Welcome @Manuel Michel How many users do you have on your instance? There might be a premium feature that has been activated, features for premium: https://www.atlassian.com/software/jira/premium It's odd to go from free right to the premium. It would first need to go to Standard plan then premium.

Welcome @Mackowiak, Guillaume Do you mean to show 10 issues per JQL search? JQL will show all of the issues that are matching a certain query, this means it could show either more or less than 10 depending on your project. There is no option that can limit the JQL to show 10 issues only.

Welcome @Veronica Liu Which project roles do you have for your Browse Projects permission in your JSM project?

Welcome TP080879@mail.apu.edu.my You can find more information here: https://community.atlassian.com/forums/Jira-questions/Changing-the-site-name/qaq-p/1480962 Look for the comment from Atlassian Team

This has been replaced with action items: https://community.atlassian.com/forums/Jira-articles/Introducing-Action-items-in-Jira/ba-p/2876018

Hello @Sharon Whitford Could you explain a bit more? The checklists are named Action item when the user is replying to a customer or when the Description has been added to the ticket as well.

Welcome @Major Mark This feature has been readded by Atlassian recently

Welcome @Menno de Keijzer No, you cannot bulk import templates,currently there is no support for that.

No problem! Please accept my answer so other users can refer to it.

@Mofei Deng Hi, this needs to be checked when you click on Space settings then going for Users. If you cannot the space settings options, you are not the space admin for that space.

Welcome @Mofei Deng Have you checked the space settings and that you are indeed in that space?

Hello @Gabriel Vargas When you hover your mouse on the line that separates left sidebar and the issue content there needs be a collapse button that can be clicked, or you can use the [ button on your keyboard as a shortcut.

Does your company have mutliple sites or just one?

I understand that it is frustrating. The only way I can help is to redirect you to Atlassian support to raise a ticket: https://support.atlassian.com/contact/#/ Since you are on premium, you will be able to report this bug to them. It would be the best to make a short video where you are replicating this issue and sending…

Interesting, have you found something in your audit logs?

Welcome @Toby Butterworth Interesting, it works from my side. Which browser are you using? Clear cache and try incognito mode as well.

Welcome @Lampros Dimitriou Jira and Jira Service Management are not the same products. You can also see (if you are the organization admin) who made the request, when you select your site and click on Product requests, you can see the users who are making the request to the product that you currently don't have a…

Welcome @Vinícius Bianco You are right about the surpression supsicions. Atlassian does this in order to prevent spam. Usually they can do this within the community threads.

Welcome @Pascalle Leeuwerink You can add as much as customers you can want to your JSM project. The question is: do you need the customers outside of your organization as well, or only within your organization?

Welcome @Jedsada Rangsethienchai Here are some useful links: https://confluence.atlassian.com/jirasoftware/jira-software-documentation-774242447.html https://www.atlassian.com/software/jira/guides/getting-started/introduction#what-is-jira-software https://support.atlassian.com/jira-software-cloud/resources/…

Welcome @magnify What kind of line spacing do you mean?

Welcome @Michael Teixeira What do you exactly do you mean when you say you need access? Do you need access to that specific JSM project, because I can see that you can access it? Do you need the access to your Jira Service Management as the agent so you can work on the issue? Please clarify this.

Welcome @Bernhard Bergman * Which app have you installed? * According to the error you don't have permissions - this is probably due to lacking of Browse project permission for that project

Hi @amo Try here: https://jira.atlassian.com/browse/JRASERVER-9604?filter=98153