Nikola Perisic

@Kaja Iske What time zone is this?

in Convert string to date/time field is not working Comment by Nikola Perisic March 24

Hello @Kaja Iske You are actually pretty close! You should include a small change with your smart value: {{issue.description.toDate("yyyy-MM-dd'T'HH:mm").format("yyyy-MM-dd'T'HH:mm:ss.SSSZ")}}

in Convert string to date/time field is not working Comment by Nikola Perisic March 24

Hi @Sho Shimohata Additional links: https://support.atlassian.com/statuspage/docs/add-a-datadog-metric/ https://docs.datadoghq.com/integrations/statuspage/

in Using ap1.datadoghq.com - Is there a way to integrate with Statuspage? Comment by Nikola Perisic March 24

Welcome @Marika Sara Testa ! Have you tried with these two articles: https://developer.atlassian.com/cloud/forms/rest/intro/#about https://medium.com/@thanuthana944/working-with-jira-service-management-forms-a-comprehensive-guide-735f75b71461 It's mostly tied with the curl call.

in How can I retrieve the custom field values inside a form in JSM Cloud with REST API? Comment by Nikola Perisic March 23

Welcome @Mayra This is starting to happen to all of the users there. Atlassian will update their status page. Make sure you are following it to be updated: https://rovo.status.atlassian.com/

in An unknown error occurred Comment by Nikola Perisic March 23

Welcome @Pam Brechlin ! According to other posts as well, other users are getting this error. Clear your cache and start in incognito mode. If that doesn't work, you would need to raise a support ticket here

in Rovo returning "The message failed" for all prompts Comment by Nikola Perisic March 23

To find who is the organization admin, you can do these in two ways: * Settings -> User management -> Groups -> org-admins - who ever is the part of this group is the organization admin * Atlassian Administration -> Directory -> Administrators - not everyone has this option Only organization admins can access user…

in Find administrator Comment by Nikola Perisic March 18

Welcome @Sho Shimohata ! Have you tried with this page: https://docs.datadoghq.com/monitors/guide/integrate-monitors-with-statuspage/

in Using ap1.datadoghq.com - Is there a way to integrate with Statuspage? Comment by Nikola Perisic March 18

Hello @Mette Jeannie Jensen * Are you using the desktop application or web application? * Check and test your video and the microphone with other tools that allow you to do this * Check if you have previously disabled both the camera and the microphone

in I cannot get the sound enabled Comment by Nikola Perisic March 18

Hello @Toby Burvill This is happening because your email has been added to the Atlassian's surpression list to avoid spam. You can submit a support ticket for that here I've also requested assistance from their support engineers.

in Not receiving invitation email but invitation is pending and email address is correct Comment by Nikola Perisic March 12

Hello @Bettina Schierholz For all data security regarding the migrations, you can find it here: https://support.atlassian.com/migration/docs/migrations-trust-and-security-faqs/ In general, Atlassian takes data security seriously in terms of preserving data. In terms of your own data like deleting, Atlassian is not…

in What security/confluence aspects need to be considered when copying the JSM PROD to the sandbox? Comment by Nikola Perisic March 11

Hi @Kristjan Šorotar Strehar I have requested support from Atlassian support engineer and they should be reaching to you in 2 business days.

in How can i remove all apps in order to delete organization. Cannot get to support Comment by Nikola Perisic March 11

Hello @Eduardo Pérez Esteban Which API endpoint are you using? Have you checked the recent API changes for the endpoint that you were using? Also, have you checked the Atlassian developer changelogs?

in Searching through API has stopped working Comment by Nikola Perisic March 11

Welcome @Nichole Ch_ng Virtual service agents have been replaced with the Rovo agents. In terms of creating, anyone that is part of your organization is able to create the agents, hence, editing them requires you to be an org admin or the agent creator. And yes, when you are adding an AI agent, JSM based on the name of the…

in How to create intent for AI Agents? Comment by Nikola Perisic February 23

Hello @Jonathan Siby Paul I've faced the very exact problem with not being able to see the ticket. Contact Atlassian support about this problem and attach the screenshot that you have. Pro tip: Try to avoid the call that they will offer you, this is a trivial task.

in Unable to track marketplace app approval process Comment by Nikola Perisic February 10

Welcome @Frederik Gareau I've faced this issue before and I resolved it with starting everything in incognito mode.

in Can't change assignee from the Assignee icon on a listed work item. Comment by Nikola Perisic February 9

Hello @Soumitra Dutta Let me answer first for the repetitive tasks: you can lower this by creating an automation rule: * Trigger - Scheduled - you can schedule if you want the task to be created every day, every hour, every week From there you can add conditions like work item field conditions, advanced conditions where…

in Soumitra Dutta: How can I improve Jira workflow automation for better productivity? Comment by Nikola Perisic February 9

@Mark Paul Like @Barbara Szczesniak mentioned, if this is only the issue for you and not the other 9 team members, then your Atlassian Admin needs to check your Confluence license.

in Trying to Reactive account Comment by Nikola Perisic February 6

Hi @Mark Paul On which payment plan are you? If you are on free and you were not active for 120+ days, your Confluence instance automatically gets deactivated.

in Trying to Reactive account Comment by Nikola Perisic February 6

Hello @Rasmus Nyholm Jensen You can add your feature request here: https://jira.atlassian.com/secure/BrowseProjects.jspa - This is more Data Center since for the cloud there isn't such a place. For your request I'd suggest putting a placeholder before it. Know that if that feature doesn't reach certain amount of votes, it…

in Improvement to Service Management Comment by Nikola Perisic February 5

Welcome @Romulo Velasquez Have you checked this page: https://community.atlassian.com/forums/Jira-Service-Management/How-do-i-Add-quot-all-logged-in-users-quot-access-for-knowledge/qaq-p/3157324?

in Anonymous *and* Logged In User Access to Knowledge Base Comment by Nikola Perisic February 5

Hello @Edward Moxley When you are doing the migration you want to make sure that users and groups are moved as well. If you are using Xray, the migration process might be a headache, other than that,everything else didn't present a problem. Before the cloud to cloud was better optimized, I had to create some new filters…

in Any Jira Cloud Transfer Gotchas or Advice? Comment by Nikola Perisic February 5

Welcome @Sonika Chitral Looking at your product plan it says free. This feature is available from Premium plan: https://support.atlassian.com/jira-cloud-administration/docs/configure-the-issue-type-hierarchy/

in ISSUE TYPE HIERARCHY Comment by Nikola Perisic February 5

Hello @Mehmet Güngör In your JSM form, you can create a table and within that table you can add additional fields.

in How can customers to add records to the table on request form? Comment by Nikola Perisic February 5

Welcome @Syed Aman Free instances are becoming unavailable for all users on this plan if it wasn't active for 120+ days. I've requested additional help from support engineers. They will be in touch with you in the next 2-3 business days.

in Unable to Access Bugs My data is Not Visible Comment by Nikola Perisic February 5

Hello @Hassan Khousheish All Atlassian apps that were not used for 120+ days are marked as inactive. I've requested support from Atlassian support engineer which will respond in 2-3 business days.

in App Removed Without notice Comment by Nikola Perisic February 5

Hi @Mar The whole setup could be found here: https://community.atlassian.com/forums/Jira-Service-Management/Approval-from-User-unlicensed/qaq-p/2288511 and reference Jack's answer.

in Add Button for approver Comment by Nikola Perisic February 5

Great to hear @Caitlin McAlister , kindly accept my answer so other people who need to resolve can refer to this answer.

in Searching for Super Admin for Our Company Comment by Nikola Perisic February 5

Hello @Lansdon_ Rick , is that Administrator role having Manage Sprints or Edit Sprints permission?

in Not allowing me to edit sprints Comment by Nikola Perisic February 4

@Rosalin kandapan ScriptRunner needs to be installed from the Atlassian Marketplace. For first use case, you would use Behaviours. Behaviour needs to happen when there is a change to the field. The script for the Q1: /** * ScriptRunner Cloud Behaviour * If issueType = Story AND status = Done → Description read-only */…

in How can fields be configured as read-only based on the status with forge Comment by Nikola Perisic February 4

Nikola Perisic Community Champion

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