Dr Valeri Colon (Connect Centric) Community Champion

So many brilliant takeaways! 🧠✨ Thanks everyone for sharing what you learned from our AI sessions! @Abhishek Gowda T — Yes! Summarize is definitely the feature people fall in love with first.@René Grämer — Love that you’re thinking about agents and the lifecycle—huge time-saver potential!@Brian Jones — Rewrite for the win!…

Hi ya'll. I've been so distracted by the Rovo product questions page that I've neglected responding to your comments here. Many thanks to @Amanda Barber for the reminder that came in the form of supportive 'likes' (love her for that) Thanks for sharing what you learned, everyone! 🙌 @Miroslav G_ — That Jira comment…

Hi @Ma Be and welcome to the community! This issue often happens on Windows when Rovo uses PowerShell but can't capture output from external windows. To fix it, run Rovo inside a terminal like Windows Terminal or PowerShell (not CMD), and avoid commands that launch new windows. Also, try running Rovo with --no-new-window…

Hi @David Andrews and @Lebogang Sethibe and welcome to the community. This somewhat vague “unexpected error” typically signals a crash in the backend process without a clear exception. Try restarting with acli rovodev run --restore to recover the session. Since you both are experiencing this issue would ya'll mind,…

Hi @David Andrews —welcome to the community and thanks for the detailed report. You're correct: the "Session not found" response from your curl test confirms this is likely an authentication/session issue between the CLI and the MCP server. This can result from an expired or invalid session token, especially if CLI configs…

Hi @KVG Innovate! This error means the CLI can’t start the MCP server, likely due to a network block, firewall, or proxy issue. Ensure <a href="https://mcp.atlassian.com" target="_blank" rel="nofollow noopener noreferrer">https://mcp.atlassian.com</a> is reachable from your machine. If you keep getting this message you'll…

Hi @Shana York and welcome to the community! Currently, Rovo’s Slack integration captures content from connected public channels, but admins can choose which channels to include during setup. You don’t have to connect all public channels—just select the ones relevant to your use case. Private channels require explicit…

Thanks for letting me know- people so rarely do and I'm left wondering if the suggestion worked and whether I should tell others.

@fan yang in the error message you received I see " Rovo Dev Agents is not installed on your site" this means Rovo Dev Agents hasn’t been added to your Jira or Confluence site. You'll need to ask your site admin to install it from the Atlassian Marketplace or enable it in admin settings. You’ll need site-level permissions…

Hi @Mark Bayly—thank you for your honesty. You’re absolutely right that the AI experience can feel overwhelming, especially for business users expecting no-code simplicity. You shouldn’t need to be technical to use AI effectively. If you don't mind, I'll use your example to create the agent in our demo environment and make…

Hi Again @Sven König Glad you're here. This is a known issue in some Windows terminal setups. Try running the command in Windows Terminal or PowerShell (not CMD) with a different keyboard layout (e.g., US English). You can also paste the email instead of typing it. If that fails, run the CLI on WSL or use the --email flag…

Hi @Sven König! Even if auth login says success, this can happen if the API key or email isn’t correctly stored or synced. Try re-running acli rovodev auth login --reset, then verify your API key and email. Also, ensure you're using a supported Rovo Dev org/site. If the issue continued, it may be tied to WSL2’s network…

Thanks for letting us know. This is the third report like this I've seen. Head over to https://community.atlassian.com/forums/Rovo-for-Software-Teams-Beta/gh-p/rovo-dev-ai-agents to see if they've found a solution and consider opening a support ticket.

@Pallavi Shirodkar a rising star, shining bright! Thanks for your response. To add to that @KaiSun Rao run this in your terminal before starting the CLI:set PYTHONUTF8=1 (Windows) or export PYTHONUTF8=1 (macOS/Linux) This forces UTF-8 encoding, which handles multibyte characters properly. Check…

Many, if not all, of us are new to this. Which is why I appreciate your post. Learning together - sharing our challenges and successes is how we get through this. 

Definitely open a ticket https://support.atlassian.com/ it could be a bug and regardless we don't want you struggling alone.

@firdevs cansu thank you for the clarification, in my paradigm a hybrid model isn't switching but adding the cloud. But I understand where you're coming from and its a growing concern for enterprise. Currently the AI industry, both the technology and staffing talent, isn't mature enough to support data center and on-prem…

A rising star with a bright answer, thanks @Oleksii Melnyk _MOY Apps_ I agree, your best option is a hybrid strategy. Which means you keep your data center environment and have a cloud environment so you can leverage Rovo. @firdevs cansu your organization might be a great candidate for an exclusive beta @Ali BenCafu from…

Hi @Suhas Sundararaju If you don't received a response from the Evora IT Solutions Team, you can reach out to the directly via phone or email https://www.evorait.com/contact-us/ Related community boards: * Rovo Dev Community https://community.developer.atlassian.com/c/rovo/138 * Rovo Cli…

Hi @Alex Cracas! Great job on the detailed troubleshooting—you’ve already covered key steps. The issue likely comes from how Rovo parses the Forge function response. It expects a JSON object with a message and a results array, where each result includes title, url, and summary. If any are missing or misnamed, Rovo may…

Hi @Joe_Noel To expedite your organization's Data Lake connection for Rovo AI, you'll want to reach out to your Atlassian Customer Success Manager or submit a support ticket https://support.atlassian.com/. Currently, enabling advanced fields like ai_credits_spent in Atlassian Analytics requires backend configuration that…

You're right @Laurens van Run —Rovo Dev doesn’t currently support Agent Mode inside GitHub Copilot for VS Code. While you can use Rovo for inline help, full agent workflows aren't available in that setup yet. For now, the Rovo Dev CLI or web interface is your best bet for agent functionality. Keep an eye on the Rovo Dev…

Hi @Tami Dubi — a "fuzzy" search is what they called it back in January. Atlassian has acknowledged similar issues in the past, such as exact phrase searches returning unexpected results . While some of these bugs have been resolved, it's possible that recent updates have introduced new challenges. Keep an eye out on…

Hey @David Häufele and welcome to the community! If you’d like to see Salesforce support added, consider submitting a feature request or upvoting related ideas.

Hi @dz and welcome to the community, This message usually appears when Rovo Dev CLI is trying to resume a previous session that didn’t end cleanly. Even after deleting .rovodev, session data might persist. Try launching with --restore once, then exit and restart normally. If you've already tried that, consider submitting a…

@yanjen lew welcome to the community and thanks @Nikola Perisic I saw another question similar to this and suspect its a regional issue. Please do submit a support ticket and check out https://community.atlassian.com/forums/Rovo-for-Software-Teams-Beta/gh-p/rovo-dev-ai-agents

To add more context @jackytfy This message pops up because Rovo Dev CLI won’t work unless the Rovo Dev Agents app is installed on your Atlassian Cloud site. The CLI needs that app to actually connect, pull in agents, and interact with your Jira or Bitbucket data. Atlassian does this to make sure only sites with…

Hey @Laurens van Run Atlassian has introduced the Atlassian Rovo for GitHub Copilot extension, which integrates Rovo's capabilities into VS Code via GitHub Copilot. For standalone VS Code integration without GitHub Copilot, there is currently no official extension available. Consider submitting a Feature Request. In the…

Gold star for showing your work, thanks @Oleksii Melnyk _MOY Apps_ 

Hi @dongyi gu and welcome to the community! That message means Rovo Dev Agents hasn’t been enabled on your Atlassian site yet. You’ll need your org admin to install Rovo Dev Agents before you can use the CLI. Check out more discussions on CLI…