Dr Valeri Colon (Connect Centric) Community Champion

@Eleni Kamvissis Yes—this is a current limitation. Rovo doesn’t preserve or reposition media when it rewrites Jira content. Images come through as placeholders because the model can’t access or rebuild the underlying attachments. There’s no formatting trick to fix it yet. The only workaround is keeping media unchanged in…

@wiegerw Atlassian hasn’t published a credits-to-tokens ratio for Rovo Dev. Credits are an internal unit that bundle model calls, context size, and tool usage, so they don’t map cleanly to raw token counts. The only guidance available is the rough workloads listed (reviews/tasks). For exact ratios or planning, Atlassian…

@DigitalExtent This usually means the VS Code extension can’t start the local rovodev process, even though the CLI works. It’s often caused by a corrupted .rovodev cache or a port/startup conflict. Try closing VS Code, deleting your user .rovodev folder, then reopening the extension so it rebuilds. If it still fails,…

@季鹏 Although it happens especially for users in mainland China, the issue is global. Apologies, I know it can be frustrating. Please reach out to @Stephen Sifers if you're having issues creating sites. 

@Zoe Lawson You can see basic usage in Rovo Studio under Analytics for the agent, but it’s limited to high-level counts (users, queries, engagement). There isn’t a detailed dashboard yet for who used it or how often. If you need deeper insight, the current workaround is checking recent chats or adding a custom logging…

@Phương Hoàng Thị Mai That timeout usually isn’t caused by your question. It happens when Rovo hits a slow model response or your site has a brief network delay. Refreshing the page or retrying normally clears it. If it happens often, open a support ticket.

@Sandra Axelsdottir Rovo can create pages, but it can’t set a parent page today. The Create Page skill only lets you pick the space, so subpages aren’t supported. The usual workaround is to have the agent create the page, then move it under the parent manually. If parent-child placement is important for your workflow, send…

@Sandra Axelsdottir Rovo can create Confluence pages, but it can’t insert Elements/macros directly into the page body yet. The Create Page skill only supports plain text or markdown-style content. If you need an Info Panel or other macro, the workaround is to include the text placeholder and add the macro manually…

@Johnny Chang You can star your agents so they show up under Favorites, but Rovo Chat doesn’t let you pin or reorder the main Agents list. Atlassian-built and recommended agents stay fixed at the top, and there’s no way to override that yet. If your starred agents aren’t visible where you expect, that’s normal for the…

@Phillip C “AI data” refers to the content sent to Atlassian’s AI features for processing—your prompts, retrieved context, and the model’s intermediate inputs/outputs. It doesn’t include training data, and it isn’t used to train Atlassian’s models. Residency applies to this runtime data while the feature processes your…

@Philipp Miller Rovo can help, but not exactly in the form you describe. You can build an agent that guides users through required info and drafts a complete description. It can summarize and propose text, and you can connect it to Jira via Skills to create or update the Demand. What Rovo can’t do yet is auto-pop up inside…

@Ghata Singhal If you don’t see Rovo Chat or Agents in JSM yet, it usually means the JSM project hasn’t been included in your org’s Rovo rollout. Enabling Atlassian AI isn’t enough—Rovo Chat is still being staged across sites. Check Admin Hub → Rovo to confirm access. If your JSM project isn’t listed there, you’ll need to…

@Shashank Kothari to add to @Kai Krauseresponse, the model isn’t user-selectable, and you can’t swap or upload your own. Context windows vary by feature, but agents typically work within a multi-k token window that covers the prompt, scenario, and retrieved content.

@Gal.Shneor That error usually means the agent tried to read a field from your scenario or skill config that wasn’t present in the JSON the model returned. On the first query it hits the missing field and crashes; the next query reuses the cached state, so the answer looks mismatched. Check any Skills or response-format…

@Jesko Martin Rovo relies on the project’s exposed issue-type schema, and it can misread sub-task availability when the type is locked behind a workflow or screen config. That’s why it falls back to Tasks and then 400s if a required field isn’t surfaced in the skill. You can fix this by checking the project’s required…

@Bhanu Teja Bysani You can do that, but Rovo won’t call an arbitrary endpoint directly. To integrate your RAG, you’ll need to wrap that endpoint in a Rovo Skill (an Action) exposed through an Atlassian Connect app or Forge function. The agent can then call the skill, which sends the query to your RAG service and returns…

@prudhviranga.chitturi That error usually shows up when the rovodev process can’t start cleanly in VS Code—most often from a corrupted local .rovodev cache or a permission conflict. Try closing VS Code, deleting the .rovodev folder under your user profile, then relaunching the plugin so it rebuilds. If it keeps exiting…

@Fabiano Damasceno Yes, that’s a known hiccup with the beta. The 404 usually means the group isn’t coming through the directory service Rovo expects, so the access call can’t resolve the route. It’s not a config mistake on your side. I’d try syncing the directory, then re-adding the group. If it still fails, share the…

@Marco CONDEMI-POLIMENI Broad queries like “What is ProTest?” often miss the trigger because the model can’t reliably match short, generic phrasing to a scenario. Triggers work best when the description clearly states the topic name and why the scenario should take priority. I’d add “If the query contains ‘ProTest,’ route…

@DG Worker To add to @Rebekka Heilmann _viadee_ comment, that warning usually means the org or site you’re targeting doesn’t have the Rovo Dev SKU enabled, or the credentials aren’t tied to a site with active access. I’d double-check the site ID in your config, confirm your account has admin rights, then re-auth. Once the…

@Dan I’ve seen this too. When /prune runs while rovodev is active, it can wipe pieces of the local profile and break the CLI. The only reliable fix right now is clearing the .rovodev folder so it can rebuild cleanly. It’s worth reporting your logs to Atlassian so they can track it, since the behavior is reproducible.

@Yixin Zhang Yes, that can happen. rovodev sometimes returns a log error even when the update succeeds, usually from a validation hiccup or a transient sync issue. If your project changes are reflected, it’s typically safe. I’d rerun the command once, then check your agent in Rovo Studio to confirm everything applied.

@MRK This usually happens when Rovo Dev accepts your new API token but hasn’t finished linking it to your site. Even though login works, the CLI can’t find a site where Rovo Dev is enabled. Re-log in with the same email that owns the site, confirm Rovo Dev CLI is enabled, and give the new token a few minutes to propagate.…

@Patil Satilal This one’s happening for everyone right now — Atlassian’s MCP server only allows redirect URLs for approved MCP clients (Cursor, Claude Code, VS Code). Microsoft Copilot Studio isn’t on that allowlist yet, so OAuth fails with the redirect-URI error. There’s no way to whitelist a new domain yourself, and…

@Sarveashwaran If the SharePoint app shows up in Atlassian but no content appears, it usually means indexing never started or the connector lacks permission. Confirm the SharePoint app has Sites.Read.All and Files.Read.All (or higher) in Microsoft Entra, grant admin consent, and verify at least one SharePoint site was…

@Tutor SI If your Jira Free site was suspended for going over 10 users, lowering the count doesn’t reactivate it right away. Atlassian rechecks usage within about 24–48 hours. Once validated, you should see a Resume site option under admin.atlassian.com → Products → Billing. If it doesn’t appear after a couple days,…

@tom td This error appears because the Rovo Dev CLI in version 1.3.4-stable was built against a newer macOS SDK that requires the _mkfifoat symbol, which exists only in macOS 14+. On older versions like Ventura, the bundled Python runtime fails to load. Updating to macOS 14 or later resolves it; otherwise, you’ll need to…

@Synaptics Tony Chang At this moment, Rovo doesn’t index SharePoint pages. It is listed on Atlassian’s connector roadmap, but there’s no published release date yet. If your org needs it, voting on the feature request in the Atlassian Community helps signal demand and potentially influence priority.

@Amit Gupta You can’t fully disable ~/.rovodev today. The CLI always loads the user-level config first, and the project-level .rovodev overrides whatever it can. The closest workaround is keeping the user config minimal (or empty) and placing all real config in the project folder. The team hasn’t shipped a “user-config…

lol every community needs a @Darryl Lee