Antonio Rodríguez [Deiser] Atlassian Partner

Hi, Barbara! I LOVE this post. It is definitely a great use for the Atlassian Community. It is now Friday in Madrid (Spain). I didn't know about the World Kindness Day, but I have already sent kudos to some workmates and a big greeting to my family. But, what about the Atlassian Community? No kindness for them? You bet!…

Hi, Sathiya! Nice to meet you and thanks for leaving a question down the Atlassian Community! In response to your question: yes, you can move subtasks to a different parent issue — but there are a couple of details to keep in mind depending on your Jira setup. Here’s how you can do it: Open the subtask you want to move.…

Qué pasada, Pedro! Una gran iniciativa 👏🏼

Qué buena pregunta, @Carlos Garcia Navarro Creo que lo que más me sirvió del contenido de la certificación es entender cómo funcionan los permisos con Rovo y las integraciones de terceros, que me parece la nueva funcionalidad más interesante. 

¡Te esperamos allí! Justo por eso que comentas estamos muy ilusionados con el webinar y creemos que es una buena oportunidad. Gracias por el comentario, @Jonathan Santos

Si quieres ver el episodio completo, aquí puedes hacerlo

Yo también pienso que fue de las noticias principales. Hubo tantas novedades, que quizá quedó un poco escondido, pero desde luego un gran paso para JSM!

Hi, @Anahit Sukiasyan !!! Thanks for your comment. You will see how it goes so well and you get to meet awesome people. See you there to share some more tips! ^__^

Hi Marko That’s unusual behavior — by default, a newly created space in Confluence should be active right away, not archived. A few things you might want to check: Space permissions / blueprints: If you’re copying another space that was archived, sometimes the metadata can “carry over.” Try creating a brand new space (not…

I absolutely LOVE THIS!!! Looking forward to going to Atlassian Team'25 Europe!

Hi Brajesh! At the moment there’s no separate cost for using Rovo Dev Agents. If you already have an Atlassian Cloud plan (Standard, Premium, or Enterprise), Rovo features are being rolled out as part of that subscription without extra charges. For Rovo Dev Agents specifically: They’re currently available to test and use…

Hi Drew! If your email account password has changed, you’ll need to update the credentials in the email channel configuration inside Jira Service Management so that incoming requests keep flowing. Here’s how: Go to your project settings in JSM. Under Channels, select Email requests. Locate the connected email account…

Hey there, Maxime! On the Free plan, Trello limits you to 10 collaborators per Workspace. That includes everyone — admins, team members, and guests — so with your setup (4 internal + 10 external), you’ll hit that limit. If you want to invite all 14 people, you’d need to move to a paid plan. Here’s how it works: With…

Hi Alena! To keep your personal Trello and your work Jira separated, you have a few options: Different browsers / profiles: For example, keep Chrome for work and Firefox (or an Edge/Chrome profile) for personal Trello. That way, each one stores its own Atlassian session. Browser profiles within the same browser: In Chrome…

Hey, Peter! This is a common challenge when organizations are on Atlassian Cloud with domain-claimed accounts and want to collaborate externally. A few key points: If your company has claimed your domain, all emails under that domain are “owned” by your organization in Atlassian Access. That means users with your email…

Hi Anhthu 👋 I see what you’re aiming for — having risks, decisions, learnings behave like “updates,” where followers receive a digest once a week (or even every two weeks). At the moment, that level of scheduling customization isn’t available in Atlassian Project notifications. Here’s what’s important to know: Updates are…

Hi Ann! Right now, Trello doesn’t allow you to “collapse” the card details and show only the comments section. The card layout always includes the description and fields at the top. That said, here are a couple of practical workarounds that other teams use when screen-sharing during meetings: Open the card in a separate…

Check it out! (If you want :P) https://www.deiser.com/multichannel-itsm-with-ai

So cool! 2FA is one of these things we all hate until we suffer from the lack of it.

¡Hola Patty! Gracias por compartir tu caso tan detalladamente, ¡se nota que ya tienen un uso muy profesional de Trello! Lo que comentas es algo que escuchamos mucho en equipos que ya maduraron en su gestión y necesitan más visibilidad para tomar decisiones estratégicas. Te cuento: Trello Premium ofrece algunos elementos…

Hola! I totally get your frustration — what you're describing sounds confusing, and you're not the first person to be tripped up by this behavior. Let's break it down: It sounds like you're creating workspace-level automations, not board-level automations. Workspace automations (aka “shared automations”) will apply to all…

Hola, Ioana! Parece que algo no ha ido bien en esa actualización. Trello está sufriendo muchos cambios últimamente por parte de Atlassian, por lo que te recomiendo que abras un ticket aquí para que puedan ayudarte. Espero que sirva.

Hey there! You're right — the mcp_atlassian_addCommentToJiraIssue command currently only supports plain text comments. As of now, file uploads or image attachments via the MCP Remote Agent are not supported. There’s no built-in method in the current Model Context Protocol (MCP) commands to attach files to Jira issues,…

Hey Alena! 👋 It sounds like you're experiencing Trello's new card layout, which recently introduced a two-column design on the card back. Unfortunately, there's currently no option to revert it back to the one-column view — it’s a permanent UI update rolled out by Atlassian. That said, you're not alone — many users have…

Hey! Great question and yep, that’s the tricky part! Out of the box, Confluence automation doesn’t automatically map authors to Slack users, since it doesn’t “know” which Slack handle belongs to which Confluence user. BUT here are a few ways people usually solve this: 1. Manual mapping You can add a lookup table inside…

Hi, Ivar: Using Google Calendar, I can ensure you an event doesn't dissapear. But once it happened to us that we needed some events removed. Then, the admin is the one with super powers to delete them. However, I think conditions might change depending on software tool. I hope my experience helps!

Hey Brandon, I feel you — it's super confusing at first 😅 Basically: If you're on a free plan, this Community is the main place to get help. No direct support from Atlassian unless it's a billing or security issue. If you're on a paid plan (Standard, Premium or Enterprise), you should be able to contact support here:…

Hi Dave, This is a great use case, and the good news is: yes, you can absolutely send Slack notifications — although it requires a small extra setup using either Slack webhooks or a third-party connector like Zapier or Automate.io. Here’s how to do it with a Slack Incoming Webhook and an automation rule in Confluence…

"Hi, Antonio. We have had this conversation thousands of times. That's my answer". There's a troll out there

Okay, I asked Rovo how much do I use it... I confess!