Andy Heinzer Atlassian Team

Hi @ly_nhk Sorry to hear about this. There was an incident today where some EU users had Jira, JSM, an Confluence unavailable for a period of time that aligns with when this post was created. More details in https://confluence.status.atlassian.com/incidents/90p5pqwpx14q This has been resolved since, and in turn this should…

Hi @김정민 Sorry to hear that there was a problem with sign-up. I found there appears to have been a service with degraded performance around the time you posted here. This looks like it has since been resolved. Please let us know if you still encounter any problems with creating a Cloud site. Thanks Andy

Hi everyone, It is possible now to delete an organization. Please see the steps in Delete your organization. In order to do this, all domains have to be removed from the organization, and all products have to have been deleted as well. This process can take a while to complete as explained in that document, as deleting…

Thanks for reporting this to us. The page has been updated to correct for this. Andy

Hi @Hawkins Dale For assistance with purchasing or quotes, I'd recommend completing the form in https://www.atlassian.com/company/contact/purchasing-licensing Selecting Quotes or Pricing should allow you to create a support request with our customer advocate team that can better assist you on this topic. Andy

There is a way to find this information in Jira Cloud using the REST API. You can make an API call to the endpoint GET /rest/api/3/project/search However you must use the expand=insights parameter in order to see this level of detail. Also when you make this API call, the results you get back are dependent upon your level…

Hi @Haishen I understand you are trying to change the owner of a dashboard via the REST API. However given the error, I think the problem might be more of an authorization problem with REST. I tested this in my own site, and found I could change the owner with a curl request like this one: curl --request PUT \ --url…

Hi @Prasanth Manickam I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1130787 Could you confirm that we have identified the correct Atlassian Cloud site within that support case? I can see you a member of more than one cloud site and to make sure our…

Hi @Turakorn Smart I can see that this site was suspended, but it appears to have been reactivated since you created this post. If you are still needing information about your site-admin, I would recommend creating a request over in…

Hi @GO I understand that a reply feature does not appear within your site. It looks like this might be due to the nature of this site being a sandbox, but either way I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-404132 so that our team can investigate…

Hi @Vivek Chauhan I understand you are using the SDK to try to create a required field in Jira Data Center. I would recommend creating an Ecosystem support ticket over in https://ecosystem.atlassian.net/servicedesk/customer/portal/34/group/3534/create/4180 or reaching out in the developer community…

Hi @Michael Wang Sorry for the inconvenience here. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1130420 Andy

Hi @Kim Loudon I understand that you have been using the bulk creation to import subtask, but that this is no longer providing the option to set the parent value when doing so. It was my understanding that the bulk create wasn't able to set the parent value. And in turn it was something we expect to the External System…

Hi everyone, Thank you for the previous reports of malicious repositories found on the bitbucket.org domain. Moving forward, should you find a repo being used in a manner that is against our terms of service, please send an email to https://www.atlassian.com/trust/report-abuse with the details. This way our team can…

Hi @Yongbin Liu Sorry to hear that the performance of your site seems to be slower. Since your account is not listed as a site-admin, you are not able to open a support case directly with our support team. I would recommend reaching out to a site-admin and ask them to create a support ticket on your behalf. This way, our…

It appears that a support case was created over in https://getsupport.atlassian.com/servicedesk/customer/portal/74/GROWTH-117220 and the site was reactivated. I would recommend following up in that support ticket for more information. Andy

Hi @Callum Davey I understand that the backlog view of some work items can leave the subtask list more difficult to use effectively. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-402378 I would recommend following up with our support team to see if we…

Hello @Yuri Korin I took a closer look at your account, I can see your account is the billing contact of a single Atlassian Cloud site. However that account is not the site-admin. As such, it's not guaranteed that the billing contact would also have a user account on that site. I think what has happened here is that you…

@Angel Luo It's common for the firewall of China to prevent a captcha from being displayed on the page. This can cause what appears to the a similar state of failed sign up. But this is not within Atlassian's control to change. I'd suggest trying from a different network.

Hi @Cicely Merrell I understand that when you are looking at the admin console of your Atlassian Cloud, you are only seeing your free site and not your paid site. From my side, I can only see a single free plan site associated with this account you are using here in Community. Technical support for most products are…

Hi @Yme van der Linden I was not able to find a clear cause for this behavior. So I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1127448 Andy

Hi @Ron Solo Sorry to hear about this. I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1127057 Please followup there so that our team can investigate this further. Thanks Andy

Hi @Ketevan Sigua At the time this was first posted, there was a bug for the sprint completion showing -1. At that time, it could happen when epic type issues were included in the sprint itself. Although that bug ticket has been resolved and fixed now, there must be something else at play here to show a -2 value now, since…

Hi @Rodrigo Alves Sousa If I understand the problem here, some users you have invited to the site are not receiving these invites. If that is the case, you might be able to correct this by using the Admin email audit feature. Although that feature does require you to be an admin of the site. And it looks like this account…

Just to follow up here, it's currently not possible to add links in bulk to multiple issues easily via Jira's web interface. There is an existing feature request for this over in JRACLOUD-2428. While Jack's suggested method of using the CSV importer to update existing issues with these links could potentially work, there…

Hi @Gerard Yes it is legitimate. You appear to have started a trial of another Jira Cloud site. It appears that you have downgraded it to a free plan.

Hi @Randy Barger I understand you are using free plans and trying to setup the knowledgebase integration between Confluence and Jira Service Management (JSM). On the Free plans, there are existing limitations that might prevent this feature from working. First off, please know that free plans do not provide anonymous…

https://confluence.atlassian.com/jirasoftware/issues-resolved-in-9-12-20-1540228748.html has been updated to reflect that this release has been pulled. From that page: Due to an issue related to Assets management, we have removed the ability to download Jira Software Data Center 9.12.20. Jira Software Data Center 9.12.21…

Hi @nkmori_rtx_com It appears that 9.12.20 has been removed from our site. I'm not sure why that is yet, but sometimes this can happen when there is a problem with a release. I noticed that 9.12.21 just appeared on the download archives today. I expect that this has been released to address some yet unspecified problem…

Hi @k If you are an organization admin, you could navigate to your Atlassian Cloud site, then go to System settings > Admin email Audit. Most Cloud sites would have a URL format of this page of [yoursite].atlassian.net/jira/settings/system/notification-logs From this page you could see and possibly remove suppressions of…