Andy Heinzer Atlassian Team

Check out Cloud, server, and Data Center for developers specifically there is a section on 'Persistent storage' that explains you can use your own database with a connect app that could be used to store such data. There is a note there as well though that if this information you store is user-identifying then it must then…

Hi Kadir, If I understand correctly, you want to move several Jira issues to a different project, but have concerns about how the development panel links from Bitbucket will be affected by this change. When you move an issue in Jira to a different project, Jira will maintain a redirect link of the old issue key so that it…

An API key is not really what I would expect to be safe data to store inside an entity property. The main reason being explained at the bottom of the page you linked: Users can access entity and app properties using the REST APIs. For this reason, never store private user data or configuration information using entity…

Personally I prefer using the free integration of Jira Cloud for Slack (Official). However in the terms of what is best practice from a Jira aspect, I don't think either method is preferred over the other. Either way can work here. However I think that using this app is a bit easier to setup and configure than to do so…

In the previous support case we found there was a problem in regards to that user accounts permissions in Confluence. The account in question was not able to view the space that page was located in over in Confluence. Hence the link also cannot be loaded within Jira when that happens. Of course there could be other…

Hi Taseer, While I'm not an expert on how clubhouse organizes issue data, from a review their definition of Epic, it feels to be very much in line with our own concept of what an Epic is. Which would then lead me to ask, what do they consider a Milestone? In my opinion the equivalent in Jira would be something like an…

Upon review Stefan found that some users could encounter problems here due to the way the Microsoft account could permit aliases of accounts. In this case, having those users login to Jira Cloud without using the Microsoft account option was one way to work past this problem.

Hi Carlos, If I understand your question here, you have a test case of some kind and want to be able to copy that test into another issue in Jira. Jira itself does not offer test management functionality out-of-the-box, however there are lots of 3rd party plugins to Jira that offer test execution functions, such as xray,…

Hi Jonathan, In Jira Server and Data Center, every user account permits the user to login using their username. But yes, in Jira Cloud, newly created accounts are using the user's email address to login. That said, when you migrate from Server to Cloud using either the Migration Assistant or the XML import method, you can…

Hi Steve, I understand that you have an existing account on a Bitbucket Cloud site, but are interested in trying to connect Jira Cloud to this Bitbucket site using different account. In order to integrate Jira Cloud with Bitbucket Cloud you need to have at least one account that exists in both applications. From Jira's…

Hi Michele, I see that you are trying to get back a list of issues from Jira Service Management using the REST API, but you are not getting back the expected results here. I believe you are calling the correct REST endpoint here to get these issues returned. I tested this in my own system with the call of : curl -u…

Hi Anita, If you are setting this problem with 'ug' user, then please follow the workaround steps as documented in Ug is not a valid user error while adding user as a Board Admin. This will correct this problem in the environment. I have not seen any other reports of this behavior though outside of environments that have…

Hi Jerry, If I understand the concern here, you are wanting to be able to see this specific Git branch across all the subtasks when looking at each individual issue. Unfortunately, this is not something that you can do based off of just a single parent issue in Jira. When it comes to displaying a branch in the development…

Hi @Мансур Бекмурзаев Sorry to hear about this problem. If I understand the concern here it is that your Atlassian Cloud site is performing slowing or not always loading the expected pages here. I found that based on the time you created this post, and the time in your screenshot that your Cloud site could have been…

Hi James, It looks like someone has been renaming statuses in this team managed project. Right now, the create transition appears to be directed to a status called Blocked. However I believe that even that status was once named To Do and was renamed by someone at some point. In my own Cloud site, I can't change the…

Hi Anita, If I understand correctly, you have two different Jira Server sites here, but one of them is not setting the board admin as the person that created that board. I have not yet encountered this specific behavior. I do not believe that there is a specific setting that restricts this behavior globally. When reviewing…

Hi @Josh Green (two Josh's here) In your case, I still believe the best course of action now is to start a trial of standard or premium so that you can create a support case requesting to rename your site. Unfortunately, I cannot rename your site in the current state because this ability is not available to sites that are…

Hi @Tarik Ljouad Thanks for that info. I took another look at this and while we cannot technically post a JSM internal comment during the transition in a single REST API call, we can still create a comment that has limited visibility along with the transition. The thing to note here is that this visibility is not a JSM…

Hi @Bhargavi I understand that you have Jira Service Management Data Center and are trying to setup a knowledgebase integration with Confluence. From the way you have described this problem, it sounds like you have a group of users that can view these pages in Confluence, but these same users cannot view these same…

Hi Naresh, I understand that you're Jira server site is integrated with an SSO. However when you are trying to make a REST API call in this manner (using the -u switch in curl), your authentication request is being redirected to the SSO service in order to try to pass your username and API token there. That likely will not…

Hi, Take a look at our Jira Server REST API reference document for 8.5 over in https://docs.atlassian.com/software/jira/docs/api/REST/8.5.0 You can find this information under the endpoint of GET /rest/api/2/issue/{issueIdOrKey} However in order to get back changelog info on an issue, you need to use the expand parameter.…

Hi Joshua, It looks like you have a Cloud site created with a unique name now. Is this still a problem? If so, could you please let me know which site URL you were using when trying to sign up for your Cloud site? Andy

Hi, Sorry to hear about this problem. This is actually a bug we are aware of. Please see ACJIRA-2088 for more details. There is a known bug in which issue_updated events are not being triggered in next-gen (known called team managed) projects when these issues are added to an epic. Sorry I do not have a workaround for this…

Thanks for the additional context here. That helps. I took a deeper look at this and I believe the problem is regards to a known limitation of the REST API. I came across this feature request: JSDSERVER-5034 which indicates that it's not possible currently to use the REST API to make a transition AND post an internal…

Hi Yoav, I understand you have concerns about seeing this username that looks like a sql injection attempt. One explanation is that someone tried to test the security of the site by creating an account with such a name. This becomes more likely to happen if you happen to be using Jira Service Management, as it has the…

Hi @Jim Ryan Thanks for the feedback here. Sorry to hear that this has been frustrating. The problem with using automation on team managed kanban boards for this is that there is no issue field that changes when issue to move it to the board (unless Sprints is enabled). This makes it impossible for automation to be able to…

Hi Tarik, I understand that you are trying to use automation in Jira Cloud in order to add a private comment on an issue during a transition. However I believe that the syntax you are using here appears to be specific to Jira Service Management projects (e.g. "public": false) JSM has a different means to handle…

It doesn't look like the problem is in the dbconfig file itself, at least from what I can see. Which would then suggest that the problem lies in the way the database is configured. There is another thread with a very similar error message to this over in…

Hi Prasanna, Thanks for those details. The fact that this appears to happen only after connecting to a VPN is a pretty clear indicator that there is something on that private network that is restricting your access to this resource. It is possible that your old machine is part of some exception list to grant to access to…

Hi Arthur, I see that you are trying to connect Trello with Jira, but it appears to be stuck on this 'please wait' screen. Could you let me know what kind of Jira site this is? For example is this a Jira Cloud site? Or is this a Jira Server/Data Center site? I ask because the way this integration works can be slightly…