Andy Heinzer Atlassian Team

I found that account was still being suppressed with a SMTP response of: 2023-04-20T11:24:43.000Zb712e674-daac-4d78-bd8e-9c8ac894377bi**********@g****.nets******@g****.netbounceAmazon SES did not send the message to this address because it is on the suppression list for your account. For more information about removing…

Hi, When you create an issue in Jira, you are not expected to be able to set the status of that issue. Nor can you simply edit the status field like other issue fields. Instead the status is expected to be changed by calling a transition. That transition will change the issue into another status. As such you should be…

Hi, Is this still an ongoing problem? If you could let me know the addresses of those users that are not receiving a verification email, I can investigate this further on our support side to see if perhaps there is a suppression that prevents our systems from sending to those addresses. Regards, Andy

Hi @Vicente Mondaca It appears there was a suppression on your account. I have removed this from our side. Try it now and let me know if you are still unable to receive notifications form Jira. Thanks Andy

Hi @janez hribar Thanks for reporting this. I have created an internal ticket to have someone from the automation documentation team review this page. In my own testing I found a few errors with the current documentation. I expect it might take a few days to update and correct this, but I will try to update this thread…

@Florian Fichtner If you can provide the customer's email to me here, I can search to see if it's suppressed by our system. I can then remove it from this post if need be. Alternatively, you could reach out to one of your site-admins. Those users can create a support request with our Cloud support teams. Those teams can…

Hi @Daniel Galvez Bustos I took a closer look at your site, at least one account had the following response from the SMTP server: 2023-04-14T16:41:39.000Z81c94009-3a8b-4773-965d-6c2d4941cd64 noreply+7f87502ad1c65c39425224fb97f2d1bdbd6ecbf07ef20ab886ab5726@am.atlassian.como**************@i****.com.mxbounce550-5.1.1 The…

Hi @Dorota Kokosińska I see that you created a ticket over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2309454 for this problem. It appears that this ticket has recently been updated and the site has been restored. Regards, Andy

Hi, I found there was a suppression for multiple accounts on your domain from our side. I have removed this suppression. Try to send a new notification from Jira to see if you can receive this now. The block message is not clear to me as to why this happened. So If this is still not working please let me know and I can…

Hi Florian, I found there were several bounced messages to users on your domain. I have cleared these suppressions from Atlassian's side. Try it now to see if users can receive notifications. Just for your information, the bounce message from the SMTP server was Amazon SES did not send the message to this address because…

Hi, I understand that you are not receiving invitation emails to that domain. The SMTP server shows a number of bounced messages to addresses on that domain. For example: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [BN1NAM02FT041.eop-nam02.prod.protection.outlook.com] This particular error message…

Hi, The email address you listed hasn't had any email sent to to from our cloud services. I took a closer look at your site, and found another email address that was very similar, but had one digit off. There was a delay from their SMTP server as noted in:…

Hi @Tristan Boyd I created a support case on your behalf so that we can investigate this further. Please see https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-864214 If you could reply there with the email address of the customer in question, and perhaps the issue key of an example issue that has had this…

Hi Benjamin, I have cleared any existing suppressions on your domain. That should help to resolve this for all users with your domain. If it does not, please let me know the specific user that still cannot receive notifications from our services. Thanks Andy

Hi Tom, I was not able to find any clear indication of a bounced response from an SMTP server. When I queried your email address, I found a response of 2023-04-10T23:06:23.000Z417900df-d52b-4ad8-9851-14a7926602d3 delivery250 2.6.0 <010101876d6b9af8-2c843e77-f27e-4500-a825-3e14d760010d-000000@us-west-2.amazonses.com>…

HI, I found there were some bounce messages from the SMTP server: 2023-04-03T14:55:02.000Zbounce550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [AM7EUR03FT027.eop-EUR03.prod.protection.outlook.com 2023-04-03T14:54:40.313Z 08DB2BB7137DD186] I have cleared all the suppressions that exist for your domain in…

Hi I found that email address had a suppression on it within our system. I have removed it from our list. That should allow you to start receiving new notifications now. Regards, Andy

@balaji I can see that this account was able to receive 2 messaged dated today: 2023-04-10T14:15:53.000Z2023-04-10T12:41:00.000Z These are the two timestamps we have for these delivery events. If that user is still not receiving these messages, then I'd recommend reaching out to your mail admin for additional help. It's…

Hi @Maxime Pellevoizin I found that your email address was on a suppression list. I have removed it from this list. I have also removed a number of other related domains of users on that site. If you are still seeing some users that are not receiving the expected email from our Cloud services, please let me know their…

Hi @balaji I have cleared all the existing suppressions for accounts on your domain. If that doesn't resolve this, please let me know the specific user and/or email address that is not receiving notifications so that we can investigate further. Thanks Andy

Hi @Nabanita Sen I did not find any suppressions from our side in regards to your email account. As such I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-862461 Regards, Andy

Hi @Sjoerd Rijs I found that your email address was on a suppression list maintained by Atlassian. I have removed it from that list. You should be able to receive new notifications now. Regards, Andy

Hi @Dennis Crews Atlassian Cloud will maintain a suppression list of email addresses that appear to be invalid according to SMTP responses from destination mail servers. If your mail server had the account listed as inactive when our service tried to send a notification, that account will no longer receive email from our…

Hi, The suppression was removed. It appears that the next two messages returned an SMTP delay message: 2023-03-30T01:28:10.000Zdelay451 4.7.1 <e**********.h****@d*********.net>: Recipient address rejected: Intentional policy rejection, please try again later But since those, I have seen 8 messages that have been delivered…

Hi @emran I have removed the suppression on that address. There was a bounce message of 2023-03-29T02:49:54.000Zbounce550 5.1.1 <>: Recipient address rejected: User unknown Please try again now, you should be able to receive verification/notifications now. Cheers, Andy

Hi @Levi Liester I found your email address was on a suppression list we maintain. I have removed this suppression. Please try again now. I expect that you should now be able to receive these notifications. Cheers, Andy

The first address you posted had an initial bounce message of: 2023-03-01 07:55:35.683bounce550-5.1.1 <[user@domain REDACTED]>: Recipient address rejected: User unknown in virtual alias table 550 5.1.1 Please see http://support.mailhostbox.com/email-administrators-guide-error-codes/ for explanation of the problem. The…

Hi @Marcel Hesselbach It appears that the billing contact for your Cloud site made a change in regards to our site. My record shows they changed from auto renew to none last month. In turn your site has been deactivated because our system believed you did not want to continue to use the service here. I have created a…

Hi @Bhavana A I found your email address was on a suppression list we maintain because a previous message was bounced by your SMTP server. I have removed that suppression from our side just now. You should be able to receive new notifications from our Cloud services now. Regards, Andy

If you received something from that address it tends to be because you are subscribed to a post or a collection within our community site. When you subscribe to an entire collection, like this Confluence one, any user that posts something new to the collection would trigger an email sent to you. Atlassian does moderator…