Andy Heinzer Atlassian Team

Hi @Abitha SAT I found that email address was being suppressed on our side. I have removed this suppression. That user should be able to receive email from our services now. Try to send the recovery link once more. Regards, Andy

Hi @Jeff I see that you created a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2652820 I believe that issue has explained the details in your case. I recommend creating that kind of support request for other users that might not understand the billing details. Anyone can…

Hi @Elvar Böðvarsson, I understand if this can be confusing, but each link you cited is accurate. Your ability to install updates in server and/or data center editions of our products is dependent upon the date your license expires. In order for you to be able to install an updated version, your license has to have not…

Hi @Mark B Wager Atlassian support operates under the terms of our Software License Agreement documented in https://www.atlassian.com/legal/software-license-agreement Specifically if you search that document for section 12. Confidentiality That section will explain in detail that Atlassian does not share this data with any…

Hi @Stuart Wan I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-931647 If you could, please share with us the email address of that user you are trying to invite within that support ticket. Our support team should be then able to better help. Thanks…

Hi @hector francis cloma Atlassian job openings are posted to https://www.atlassian.com/company/careers/all-jobs To the best of my knowledge, Atlassian does not offer any roles with that specific title. That said, we are aware of a number of users that have been scammed by someone on telegram and using a gmail address to…

Hi @Aleksey Bobrakov I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-931230 Please see that support case so that our team help here. Thanks Andy

@Sarah Isaacs I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-931193 I also included your site-admin as a requested participant. We typically request data access in cases like this so that our support team can get a better look at your environment, but we…

You won't receive any reply from the abuse address. That mailbox is designed only to received reports of abuse, it cannot reply to you. I can confirm that the email you received is genuine. We have a support ticket to track that specific issue in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2642862…

Hi @IT Support OneVoice Digital I can confirm that this is a valid email from Atlassian. It appears that the account that received this email matched against a list that Atlassian uses in order to perform export control checks. Atlassian is legally required to perform such checks under US law. I have re-opened that support…

@Indira Tileulieva I found there was a suppression on your account. I have removed it just now. You should be able to receive notifications from our Cloud services now.

@Alex Ho I found there was a suppression on your account from our side. I have cleared this. This tends to happen when we get a bounce from your SMTP server when attempting to deliver mail. If the inbox wasn't setup yet when you tried to create your account for the first time, it could have caused this.

Hi @raysatiro Thanks for reporting this. I have removed the comment. If you find such spam content within that site, you can post here to community or create a support case over in https://support.atlassian.com/contact In other cases of abuse, you can also email our https://www.atlassian.com/trust/report-abuse address.…

@Jaime Capitel (resolution) and @Patricia Modispacher _k15t_ I have restored both of your articles to the site. In both cases, the system just automatically flagged them as spam. This happens sometimes. Sorry for the inconvenience.

@Karolina Staśkiewicz I found there was a bounce message of: 2023-10-06 02:24:11.730550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1…

@Solomon Kane I would take a closer look at the specific email address you have been communicating with, because I don't believe this person actually represents Atlassian or the Atlassian Community in anyway. We have had other reports of this recently, such as in…

Hi, I took a look at your account, I can see that we sent 4 messages that appear to be invites to your address in the past 24 hours. All of these show as delivered from our side. I would recommend checking your spam folder for these invites. If they are still not located there, then I'd recommend reaching out to your mail…

Hi, I found there was a suppression on this account. I have cleared this from our side. The source of this suppression came from this SMTP bounce response: 550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [BMXIND01FT008.eop-IND01.prod.protection.outlook.com 2023-10-13T18:11:22.384Z 08DBCBF51DCFC1A2] With…

Hi, Sorry there was an initial problem with releasing the content on that page. It should be fixed now. You can access the link above to the list of advisories, or go directly to this notice in…

Hi @Jelena Pavić It appears this site was deactivated. I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2624694 Please follow-up there to reactivate this site. Andy

@Adam Taylor At the moment, we don't have a way for end users or Cloud Admins to be able to self-service the unsupression action. We have a feature request for that ability over in https://jira.atlassian.com/browse/JRACLOUD-80905 In regards to that particular account, I did not find any suppression on that account. From…

Hi, The site that sent this message has already been suspended today. It appears that this site was suspended right around the time you posted here to community. I believe that if you reported this by forwarding it to https://www.atlassian.com/trust/report-abuse then that report is what helped our team to identify this…

Hi, I found no Atlassian Cloud site at that address. Is it possible that one or more of the characters in the address are slightly different? such as a 0 instead of an O or an 'l' instead of a '1'? Alternatively, you can forward any message you believe to be an abuse of our services directly…

@Evan McDaniel I created a support ticket on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2617386 For other users that have had their site deactivated, I recommend this link…

@Adam Taylor I found there was a suppression on notifications to your email address. I have cleared this from our side. I was not able to find the source message of an original bounce message that would have caused this. Andy

@Bhavana A I found the following bounce message to your address 2023-10-06T12:06:06.000Z bd29dd7c-7c74-4737-b902-c631785f4d0c bounce 550-5.1.1 <user-redacted@>: Recipient address rejected: User unknown in virtual alias table 550 5.1.1 Please see http://support.mailhostbox.com/email-administrators-guide-error-codes/ for…

Hi, I looked up your email address within our cloud system and I can see that someone appears to have abused our Cloud sites and used them to send you spam. I have reported that site to our abuse team to have them suspend it. Our organization has nothing to do with bitcoin. If you receive unexpected mail from an…

@Natascha Dahl I found multiple users at your domain with a SMTP bounce message of: 550 5.4.1 Recipient address rejected: Access denied. [AM4PEPF00027A61.eurprd04.prod.outlook.com 2023-09-07T14:03:11.030Z 08DBAD03C8034B76] This particular bounce message will prevent our services from being able to send to those addresses.…

Hi @alethiclogic I found the following error in our logs when trying to send to your address: 421 4.4.0 [internal] no mail servers for this domain could be reached at this time This is the response we are seeing when trying to send to your address. I recommend reaching out to your mail administrator, as I expect this will…

We have a process to follow for these kinds of request. More info in https://community.atlassian.com/t5/Announcement-articles/Usernames-privacy-email-changes-alter-egos-and-you/ba-p/1056964 From that page: Then create a support case using this link with the following information: * A link to your original Community profile…