Andy Heinzer Atlassian Team

Hi Peter, At first I thought this particular feature was part of the new interface for Jira Cloud. But when I disabled the new experience in my test I found that the issue detail view was still showing as a popup for me. It turns out that if you're seeing issue detail view as a popup currently in Jira Cloud, this is…

Hi Jeroen, The error you are seeing is specifically a SQL exception. Jira is using a SQL database to store this information on the backend of things. Since you're seeing this error it likely means that one or more of the fields in your CSV file has values that are larger than the destination database fields are setup to…

Hi Yannick, This appears to be a Core Board on Jira Cloud. These specific types of boards do not have a means to configure the issues that appear here like you can do with a Jira Software Board. On a software board you can change the JQL filter that determines what issues appear there, but there is no such mechanism…

If you are not the owner of the email address you entered, there is no way for you to access that account yourself. It depends on what system you were registering for though as to determine what to do next. Was this a Jira Server instance? Or is this a Jira Cloud account? Either way it might be possible for the site…

Hi Thomas, I understand you want to change all the usernames in Jira from the format of just 'username' to 'username@example.com' and that your users in Jira are being managed in an LDAP directory that Jira is connected to. This can be done if you are using a connected LDAP directory (a delegated LDAP directory in Jira…

What Brant said: I'd recommend making sure your base url in Jira is set to the same URL you are access Jira site on. If the base URL is different than the site you are accessing, it is possible that the UPM in Jira would not be able to resolve the marketplace correctly.

I would tend to agree with Nic here. It would be best to upgrade Jira to a 7.0.x version first, upgrade your plugins here and make sure Jira works on this version first, and then upgrade to a 7.5.x version. It's not a bad idea to do this in a Staging Server, just to understand how Jira works in this new version and then…

Hi Olaf, I was able to replicate this problem, but only in the IE 11 browser. When trying to do this in other browsers like Chrome or Firefox it appears to be working for me. However I did create a new bug to document this problem, this is currently tracked in JRACLOUD-67898. I agree that this should not be happening in…

Hi Jan Michael Vincent, With just the native Jira code, I don't know of a way this could be done. But there are a few other posts here on community with other users that have been looking for this before. I would recommend checking out: *…

Hi Joan, At the moment, this is not possible to do with Jira Service Desk. At least not with the native code for Jira. There is an existing feature request open for this feature in JSDCLOUD-3432. In the meantime, this kind of customization to notifications might be something that you could accomplish with a third party…

Hi Raymond, There is a not a way to natively resize that panel in Jira at the moment. There is a feature request to add this ability in JSWSERVER-9236. But there are a few different users there that have reported a means which you can create a bookmarklet that contains some javascript code that would allow users in your…

The HTTP 400 error just means "bad request". It can be difficult to understand why it's a bad request in some situations like this, because Jira might actually be telling you more about this, but it might not be visible to the other program like ServiceNow. There are a number of other users that have reported this error…

It depends on where in jira you are searching for users. If you are in the User Management section of Jira you can search by email address. This is also something that could be searched on the REST API endpoint api/2/user-findUsers. However it seems like you are trying to do this in the assignee field. In that case, Jira…

Awesome, glad to hear that helped!

Hi James, I wasn't sure of the answer here, so what I did was to quickly turn on SQL logging in Jira, and the load a sprint report to see what SQL queries are being generated. I found a lot of SQL select queries being run during this short time, for example there are a number of individual queries to pull specific issue…

Hi Athina, I would recommend checking out the KB on Common LDAP errors. Given that we see an LDAP error code of 1, that tends to mean that the LDAP directory does not have the permission needed to perform that operation with that user account. In my experience, it is unusual to try to use an anonymous user to connect to an…

You will also want to make sure that your user account in question has the Edit Issue permission. You need to have the ability to edit the issue in order to assign it as well.

These kinds of "Exception: Uncaught TypeError:" javascript exceptions have a number of different possible causes when it comes to Jira not working as expected. Sometimes the details in the exception can help us to understand what might be the exact cause here. In your case, I have only been able to find a single support…

I just wanted to update this issue with some more information about this specific problem. In Arkady's case it appears that when the mysql database was created, the SQL user account was not created the REFERENCES permission. In turn this caused Jira Software to be unable to correctly create the Rank field in that instance.…

There are other tables in the Jira database that store this sprint related information. The AO table you referenced keeps track of the sprints, their names, and their start/stop times. It doesn't keep track of which issues belong to which sprints. That data is stored in the customfieldvalue table, but it's difficult to…

There is no process to take index data and move it to the database. Database data and Index data is not a two-way street, so to speak. The indexes are created solely upon the content in the database. When you update/create issues in Jira, the database is actually being updated first, and then Jira is triggering an…

In my view, I don't think there are any drawbacks to the fact that not all JSD customers appear in the customer project role in this case. You could change the project settings to only allow customers that have been added to this project to raise requests (Project administration -> Customer permissions). In that case, then…

Hi Ramiro, Since this is Service Desk, it is possible that this custom field exists on both the field configuration and the screen, but each request type in service desk can also specify which custom fields appear for that specific request type. So I would want to first check that the request type actually has that…

I do not believe there is a way to do this in the swimlane itself. However this is a field that you can add to the Card Layout: Board -> Configure -> Card Layout. From there you can choose to add the "Fix Versions" field to either the backlog/active sprint or both. This is one way to be able to see that field on the cards…

With Jira alone, this isn't something that JQL can do natively. But, you could add a 3rd party plugin to Jira like Scriptrunner. With this plugin you can gain access to some other functions such as using regex as a means to search specific fields for values. With that you could then create a JQL search such as:…

Did you buy a Jira Server license? Or did you purchase a Jira Cloud instance? Since it isn't clear to me just yet, I thought I would explain each a bit more to better understand your situation here. In a Jira Cloud instance, Atlassian hosts these sites directly. All of these sites have either a jira.com or atlassian.net…

Hi Steven, There are a couple of different existing feature requests for Jira that I think might encompass what you are looking for: * https://jira.atlassian.com/browse/JRASERVER-2565 * https://jira.atlassian.com/browse/JRASERVER-40522 Either one of these, if implemented in Jira, could provide some level of granular…

Sorry if I misunderstood your intention here. That kind of setup would be difficult to do with native Jira alone. The JQL you would create for this can be setup to look back to a set time period (like -7d, or -5h), or to a specific date (yyyy/mm/dd format), but it isn't particular granular enough to search by the specific…

Hi Christos, There was a change made back in July of this year in regards to how Atlassian provides support for Starter licenses. https://www.atlassian.com/blog?p=37521 explains this change in more detail. Moving forward, support for starter licenses is provided here, directly in the community site. Support for other…

Hi, A little background on the Jira terms here as I think these often cause confusion. Back in Jira 6 and before for Server deployments, there was Jira and then the Jira Agile plugin. Starting with Jira 7 there was a rebranding that happened, where Jira Agile became Jira Software, and in turn the base Jira became Jira…