Andy Heinzer Atlassian Team

So the aspect of Ranking is specifically provide by Jira Software (Jira Agile in 6.x versions). So in order to Rank issues, you need to have Jira Software or Jira Agile, not just Jira Core. That said you can rank issues on a backlog of an Agile board. You can also adjust the rank of issues on the active sprints section of…

Hi Lauren, It is possible that your Cloud instance might not have an option to allow you to turn this off right now. If you can turn this off yourself, then it would be in the bottom left menu as shown: If you do not see this option, then your Cloud instance has likely been opted into a test program where end users cannot…

Hi Humberto, If the problem is not still happening, then the HAR file won't be helpful. If you can still reproduce this, then perhaps we can learn more about the problem from the HAR. Sorry, but I'm afraid our community site won't permit attachments at this time. You could upload this to a site like drop box, or to a…

If you don't need the Jira data you currently have, then you could just shut down Jira, blow away the $JIRAHOME/dbconfig.xml file (delete works, but for safety sake maybe just move that file out of that directory), and then when you start Jira again, it will launch the setup wizard once more. Granted you still need to…

Hi Bruce, I understand that a user is having problems logging into Jira after a password change. However something confuses me about this, because if you have that user login to Jira and their user account is in a connected LDAP directory, Jira isn't actually storing the user's password at all. Jira only stores user…

Brain, The logs for Jira are going to be in the $JIRAHOME/log/ folder and possibly the $JIRAINSTALL/logs/ folder. These might be helpful in understanding why service desk is not working. Since it sounds like you might have already tried the database route, you might try this again, but this time try these steps: *…

Hi Ankita, In my testing of this I tried to change the order directly in the board configuration, however this is not being honored. I also thought perhaps I could follow the Advanced workflow configuration: Customize how transitions appear in order to change the order of the transition as it appears (using the…

Hi Adam, Thanks for posting back. I took a look at this dbconfig.xml, but I think I found a problem. I believe your URL tag needs to look like this instead: <url>jdbc:sqlserver://SERVERNAME:1433;databaseName=JIRA;integratedsecurity=true;</url> The one you posted still had the format for the 'jdbc:jtds:sqlserver....' but we…

Oh, that could explain it. If you were running an older Jira Service desk in the past, (any version before 3.0.0) and then you removed it, and then upgraded Jira beyond 7.1.x, there is a serious problem where the newer versions of Jira/Service Desk cannot upgrade these older versions. What version of Jira are you running…

My apologies @Krystian Szczęsny There are actually a different set of steps to follow in order to recover the Jira admin for Jira versions before 6.0 like yours. Instead please see: Jira 5.1.x documentation: Retrieving the Jira Administrator I would recommend reverting the changes you might have made directly first if…

MariaDB is explicitly not supported for Jira. You can find this detail in the Supported Platforms documentation. You can use MySQL if you prefer, but I would tend to agree with Micky's comment in regards to database drivers. The problem tends to be that Atlassian installations can not currently bundle the mysql database…

+1 for Alexey's link of Migrating JIRA applications to another server but I would also like to add some other documentation to address your other questions: * Jira sizing guide: in order to understand how much resources you will need for running Jira. * Switching database documentation - explains how you can change…

There are some Cloud instance right now that are unable to turn off the new experience in this manner. These instances tend to have been opted into a specific program in regards to the new interface. If you are a Jira Cloud administrator, and you find you cannot turn this new experience off and you want to do so for your…

If you can't login to Jira and you're the admin, I would recommend the guide: Retrieving the JIRA Administrator. In all likelihood that specific error message you mentioned happens when the user account exists in Jira, and the user has the right password, but that user is not being granted application access because they…

I don't understand which platform you are using. It's either Jira Cloud or Jira Server. If you're using Jira Cloud, this can't be done. I mean you could try to reopen the sprint just to close it again, but this would close it with the current date/time and not a specific date/time. If you're using Jira Server, then you…

The exe installer is really only used if you don't have Jira installed yet at all. If you have an existing Jira Core/ Jira Software installation, then you can more easily add Service Desk to that install without using the exe installer. I would recommend following the KB How to install JIRA Software / JIRA Service Desk…

In Jira Cloud, this is not currently possible. There are number of feature requests asking for this functionality such as: https://jira.atlassian.com/browse/JSDCLOUD-3768 https://jira.atlassian.com/browse/JSDCLOUD-1673 While there is some limited customization you can do to the customer portal, you can't quite enter in…

Hi Carol, Could you let me know if you're using Jira Cloud or Jira Server? I am curious if you have tried to use any other browsers such as Firefox or Chrome just to better understand if the problem is browser specific or site specific. Could you post a screenshot of an example here so we can better understand what page…

The CSAT surveys in Service Desk work a bit differently than standard notifications do. As such, I don't believe the notification helper is really a valid test. That helper is really made to determine if a notification scheme in Jira is setup to send the user a notification on a specific event controlled by that…

For Jira Cloud, I believe the documentation that indicates this is on the page: Importing data from Redmine. Because that importer is no longer supported in Cloud, I would recommend following the CSV alternative listed there as a way to get this information into your Cloud instance. If you are afraid this would not include…

In my search for this question, it looks like this is not possible to do via the native REST API for Jira. There is an existing feature request for this in https://jira.atlassian.com/browse/JRACLOUD-68213 However the Java API for Jira does appear to allow this. I would recommend checking out @Jobin Kuruvilla [Adaptavist]'s…

I don't think this is currently possible to do. I will try to explain why that is here. So our documentation on the Advance use of the Jira issue collector does explain in some detail how you can set field values in the issue collector trigger itself. It does not explicitly tell you how to set components though. As other…

Hi Russell, At the moment there is no means to adjust the column size within the bulk editor of Jira. However as you have noted that you can control what columns appear in this view, if you change the displayed columns in the issue navigator (search results). When you load the bulk editor in Jira, it is directly taking the…

Interesting, I don't get asked that particular question very often. I tend to deal more with the server requirements. Funny that I can't seem to find any clear recommendations for the client instances from Atlassian's documentation. I would suspect that a 4GB to 8GB instance should have plenty of resources for a client…

Hi Carlton, I created a similar bug back in October from another customer report of a related problem. It might help to take a look at https://jira.atlassian.com/browse/JSWCLOUD-16335 It seems that in that case the problem was a change to this context menu on the active sprint board. When you say the "main board" Are you…

Oh, sorry to misunderstand the problem, I thought this was in regards to the way Jira was sending out notifications, not receiving messages. In that case, I'd like to know more about your Jira Service Desk instance. Since you mentioned looking into the mail audit log, I am presuming you're using Jira Server, and not Jira…

If no user can see the Boards item in the navigation menu, there are two possible causes: * None of the users have Application access to Jira Software OR * The Jira software (aka Jira Agile / Greenhopper) plugin has not loaded up in this instance. I would still recommend checking the application access, but if that is not…

If you can still repeat this problem, I would be interested to see if you can generate a HAR file when this upload failure happens. This could be helpful to us in order to understand if there is something wrong with the browser, or the site, or the request itself being made.

Hi Humberto, Sorry to hear about this problem. It seems strange that the site would generate this kind of error. However I am curious to learn if you happen to refresh the page and try to upload again if this works as expected? Also, have to tried to add attachments to this issue when not looking at it directly on this new…

It's common to see this dialog box for a split second until the edit screen loads. However if you are not seeing the edit screen appear, and only this screenshot view is showing on the screen, clearly there is a problem with loading this edit dialog box on the screen. I have seen other Jira instance that have had similar…