Andy Heinzer Atlassian Team

There is not an explicit expiration date or time period. However if you were to change your DNS to remove the DNS record (or alter the HTTPS root page if using this verification method), then when Atlassian is periodically checking your domain, it is possible you would get a notification first that these settings need to…

In my experience with MS SQL, this can tend to happen pretty easily when you have the recovery model for the database set to use FULL. This logs every SQL transaction that happens. Since you have indicated that you do not care for the current SQL log info, then I would recommend changing this recovery model to Simple…

Hi, When you verify a domain on our Atlassian Cloud platform, that user that first verifies the domain becomes the first organization admin. That user can then invite other site-admins to become organization admins. But until they do that, the other site-admins won't be able to reach that page. This is explained in the…

I would tend to agree with @Nic Brough -Adaptavist- on this one as well. Making direct changes to SQL for Jira's database is fraught with complications that can easily cause Jira to break and not behave as expected. If you are wanting to have two or more Jira instances and then control what issues are synced between the…

Hi Aaron, That is a strange scenario to see. I have been asking around about this question and from what I have been able to determine so far, I believe that these filters in the JSD customer portal are actually using the system field called 'resolution' that exists on every issue as a means to determine if an issue is…

This kind of intermittent problem can be really difficult to troubleshoot if you can't actually see the logs that Jira is creating at the time this happens. Right now we don't know if the message is just not being received OR if the message is not actually be generated by Jira. The first is an indication of a mail routing…

That specific data is not always easy to see with Jira natively. However there are a number of 3rd party plugins to Jira that can help with this kind of customized reporting. I think that the eazyBI Reports and Charts for Jira is probably one of the more populate plugins for reporting in Jira. However I would suspect that…

Hi Thomas, The Jira Service Desk integration with Confluence to use as a knowledgebase was a feature that was originally created for our Cloud platform offerings. In those platforms you have to has a shared userbase between confluence and jira, there is no other option in Cloud. But in the Server versions, you can…

Hi Nick, I believe that what you are looking to do with Service Desk is not yet something it can do natively. There is an existing feature request over in * https://jira.atlassian.com/browse/JSDCLOUD-4519 (for Cloud) * https://jira.atlassian.com/browse/JSDSERVER-4519 (for Server) that I believe encompasses what you are…

Hi Roman, To the best of my knowledge there is no such anonymization tool for an Atlassian support zip. We have guides on anonymizing XML data backups for Jira or confluence, because we recognize that some environments are unable to provide our support teams sensitive data contained within. However even those anonymized…

Hi Lillie, Could you please tell us more about what URL you are trying to login to? Depending on the URL and type of platform might determine if there is something we can do from our side to help, or if perhaps we might have to refer you to a specific Jira admin that can better help you. Regards, Andy

If you are not a Jira Administrator, you won't be able to reach that menu item. If you are logged into Jira as an admin, then you should be able to see a menu like this:

On a mac you can still use the "⌘ Command" + V to paste the contents of your clipboard. Thomas is correct in that if you're looking at the issue details page in Jira of an issue, and your clipboard has image data, then just pasting to the issue itself will automatically either upload the file, or present a dialog box for…

Hi, I understand you are wanting to be able to create different article types aside from troubleshooting and how-to. From looking at the documentation on using this feature, these certainly appear to be the only article types that are options at this time. This appears to be a known features request over in…

Hi Thomas, Sorry to hear that you are having problems trying to integrate these two products in this way. Although the confluence space might have anonymous access, the JSD (Jira Service Desk) customer role users are not technically anonymous users. Those accounts have a username and password. They are considered…

There exists a feature request to allow for this in Jira server REST API in https://jira.atlassian.com/browse/JRASERVER-40913 But that issue was closed in order to be tracked over in https://ecosystem.atlassian.net/browse/AC-1080 While that issue has been resolved, it looks like this implementation was only created for the…

When you close a sprint in the web interface, Jira Software only has the option to move the issues into the backlog, or into a future planned sprint. As such I don't believe there is a way to close the sprint and have those issues automatically placed in an active sprint. Also to put an issue into a sprint, you are not…

I have been researching this topic in depth. There has been a past feature request to change this by default over in https://jira.atlassian.com/browse/JRASERVER-28850 Although this was closed as something what won't be implemented in Jira, I have been looking for other possible options to control this. I thought perhaps…

Hi Mike, Our documentation recommends setting this value permanently on the system. I understand if you are wanting to only do this on a per user basis, or only when Jira starts up, but I think it would be better to set this system wide once and for all and be done with it. That way we don't have to worry about trying to…

Hi Christian, The Jira Core boards are not able to display issues when the issues that would appear on that board have different workflows. This is explained further in Working with Core Boards: Board troubleshooting. From that page: Why can't I see issues on the board? If your project contains customized workflows, you…

There is a different kind of scheme that determines field configurations than there is from those that determine what appears on the screen configuration. So while you might have only setup specific screens to show that field at all, if both projects are sharing the same field configuration, when you make a field required…

This is currently a know issues with the CSV exporting in Jira. You can not change what character is being used in regards to delimiting fields in the Jira CSV exporter, it is hard coded to use the comma. In turn there is an existing feature request to be able to change the delimiting character over in…

Two things come to mind: 1) How is the plugin making calls to the Jira site? (ie what address is the plugin using to make this REST API call?) Is it the Base URL of the site? I would expect this to be set to use the base URL that Jira is configured to use. AND 2) How is Jira configured in regards to the…

Jira handles user renames a bit differently. When an account is first created in Jira, it will always have a set value in the app_user.userkey field in the database. That value will never change even if the account itself is renamed later. Given that the account has been fixed in ldap, and then Crowd is syncing those…

That particular article was created well before Jira Service Desk ever existed. As such Service Desk is built a bit differently. And in turn Jira (Core) has changed significantly from the time that article was originally created. To the best of my knowledge there is not a means to create JSD issues in this method. In…

To the best of my knowledge there is not a way to currently use the dot (.) operations menu to edit a single field directly. You can certainly select the option of 'Edit' out of this menu, but this in turn will create a popup windows where you can edit all the fields on that issue. I take it, that isn't really what you are…

Hi Krithica, I believe that this problem is a currently known bug in Jira. Please see https://jira.atlassian.com/browse/JRASERVER-63448 for more details. Unfortunately, there does not appear to be a known work-around for this bug at the time being. However I would recommend watching that bug so that you can be aware when…

Hi David, Jira Service Desk is designed to work with a host of different possible mail servers of varying types. You should be able to use Office 365 if you like for this. There is a basic setup guide for this in Receiving requests by email. But if that doesn't help, then we would need to know more about what kind of…

I was not able to recreate the scenario you described. I had an existing kanban board in a Software project and then I created a new kanban board for the same project. In my testing, the min max column constraints still appear to be independent of each other. Could you post for us the example board filter and sub filter in…

Hi Michael, From reviewing that blog post, it looks like this blog post was created specifically for our Jira Cloud offerings and not currently for our Jira Server offerings. To help you get your business teams started faster, we’ve built 5 new business project templates that are included in every Jira cloud instance.…