Andy Heinzer Atlassian Team

Just to circle back on this case: We found that this error was caused by a bug to a plugin, Xporter. In turn there exists a bug report for this in https://jira.xpand-addons.com/browse/XPORTER-834 The problem here is that older versions of this plugin would create XML backups that could not be restored in Jira. We were able…

@[deleted], Actually, the Cloud platform does not have this feature at this time. If you check out that blog link I posted, it does specifically detail that this is for the Server platform. There is an existing feature request for this on the Cloud platform over at https://jira.atlassian.com/browse/JSDCLOUD-631 Most of the…

Hi Milad, I am afraid this is not something that Service Desk is setup to be able to handle by itself. There is an existing feature request to be able to store more information on customer accounts to be able to see such things as in https://jira.atlassian.com/browse/JSDSERVER-1239 I was looking at…

Hi Adam, Is this still a problem today? I realize it's been about 2 days you created this post. I know that updating a profile image/avatar on our cloud instances can sometimes take 10-15 minutes in order to propagate the related Atlassian sites. When you upload this new image, are you getting any sort of error or…

Hi Tormod, It is not possible for me to say if or when a change might happen within our Jira Cloud offerings. I understand that you might be concerned about the changes here and whether or not the new interface will continue to change. That is possible. There does exist a feature request asking to restore the previous…

Ah, thanks @Steven F Behnke Sorry I misunderstood the feature here. That specific feature wasn't introduced until 3.8.0: Atlassian Blog: Get time back with canned responses and SLA copy configurations in Jira Service Desk Server

To the best of my knowledge there is no native way to do this in Jira. However there might be some kind of plugin that might exist for Jira that might be able to help here. I found the Google Sheets Integraiton plugin, but I don't think that this will change the possible values in a select field. Instead I came across the…

Howdy, You can customize the responses in Service Desk, however these are controlled from within the project settings directly. You can navigate to this by going to Projects -> Your JSD project name, then clicking the Gear icon near the bottom of the left navigation menu to get into the project settings. On that left…

What versions of Jira and Bamboo are you using? I suspect it might just be that some other process in Jira might still be using a cached value for the previous URL. If that was the case, then you should be able to restart the Jira application in order to fix this. Doing this will clear the existing caches that exist for…

To the best of my knowledge there is no way to customize this help center view natively with Jira at this time. There are a few different existing feature request for this I would recommend taking a look at such as : https://jira.atlassian.com/browse/JSDCLOUD-3718 https://jira.atlassian.com/browse/JSDCLOUD-4580 From…

Hi Robert, At the moment there is no way to configure this specific feature to change the sender in that email address for issues created via this widget. However there is an open feature request to have the option to change this value in https://jira.atlassian.com/browse/JSDCLOUD-5776 I would recommend watch this issue…

Hi Peter, Thanks for letting us know the resolution here for your instance. In reviewing my first reply, I found a missing space that could have affected the URL. However the other problem with you being unable to reach that page here is that the steps I posted are actually for Jira Server. You cannot reach the dark…

Hum, well it's rather difficult to say without more information about your environment. The REST call you appear to be trying to make is actually part of Jira Agile. This distinction could be important, because Agile has a different versioning scheme. Your Jira Server is 6.1.3, but we can't tell what the version of Agile…

Out of the box, Jira Service Desk won't be able to send email or notifications to email addresses unless those email addresses are registered users. They don't have to be JSD Agents, but they do at least need to be in the customer role and Jira has to know what that user's email address is to be able to send them…

Hi @Peter Hagerty Could you please clarify which link you are trying to follow steps on? I am afraid I have listed a number of different links and addresses in the process of trying to help troubleshoot this problem in JNG's case. Could you also let us know * what version of Jira you are running now? * Did this problem…

My apologies if I misunderstood your request. However quick filters are not designed to be toggled on by default for any users. They are meant for each user to be able to quickly apply layers of filtering to an existing board. And they do that. There is not a means currently to predefine what quick filters might be…

Hi, Thanks for letting me know the results here. I was able to replicate this problem. As such I created a new bug for this issue in https://jira.atlassian.com/browse/JSDSERVER-5645 I would recommend watching this bug for updates. I would expect there to have to be a code change to Service Desk in order to correct this…

Hi, Thanks for letting us know there was a previous support ticket for this. I was able to pull the support zip there and I found this exception in the logs when trying to create a new JSD project: 2018-01-30 23:02:42,284 http-nio-8080-exec-18 ERROR docmind 1382x904x1 1mj3gh7 41.242.88.32…

Directly modifying the SQL database while Jira is running is not advised. This is because there are a number of cached elements from the database that are loaded up when jira is started. For you to change the SQL database without Jira knowing about this is the reason for leaving this 'favorite filter' artifact around.…

Hi Stefan, I believe this issue is a confusion of between the Epic Name and the Epic link. Please see the KB Epic Name vs Epic Link for more details. If I am understanding your situation, you are wanting to change the value that you see for this epic on the related issues/stories. You should be able to edit the Epic issue…

Hi Gianmarco, If you are referring to the quickfilters in use on a board, then you can set these as a board administrator. Steps on how to do this are in Configuring Quick Filters. One such tip using this is likely going to be the use of the JQL function 'currentuser()'. This allows you to create a JQL query that will be…

Hi, With Jira, the REST service is always on, at least with all the current versions of Jira. I was searching for this same problem and I found a related post over on stackoverflow, please see Restricting Subversion commits if the Jira Issue key is Not in the commit message - Stackoverflow. It appears to offer a scripted…

Hi Tamas, There is no method available to the end user to customize the interface at this time. Our team is still working on this new Jira interface and are continually looking for customer feedback on this interface. You can leave feedback in regards to these changes by using the link in your profile menu on the bottom…

Hi James, In your first post you cited a link to this KB: Health Check: JIRA Base URL via the "How can I resolve this?" link. While I think this is related to your problem, I just wanted to understand more about what specific behaviors your Jira instance is exhibiting. For example, when you look at the dashboard of Jira…

To update this thread: We found that the source of this problem was the input dates Jira was setup to use in this case. However our KB article at the time indicated that the problem was the display of these time formats, and not specifically the settings for how these values are input to Jira. As such I have updated the KB…

Jira Software is storing the sprint start/stop times in the unix epoch format. It's also doing this in the "AO_60DB71_SPRINT" table of the Jira database. So you can certainly run a SQL query of SELECT "CLOSED", "COMPLETE_DATE", "END_DATE", "GOAL", "ID", "NAME", "RAPID_VIEW_ID", "SEQUENCE", "STARTED", "START_DATE" FROM…

Hi Steve, As a temporary measure, try to generate a new bamboo evaluation license key from https://my.atlassian.com and then see if you can apply that. That key is only valid for 30 days, but it also has the advantage that it should allow you to see more than the 10 jobs. If you can do that and resolve it that way, you can…

Hi Sandra, This problem has been reported on our forums before. Please see https://community.atlassian.com/t5/Sourcetree-questions/Can-t-install-SourceTree-due-to-login-problems/qaq-p/648705 for more details. On that thread Michael provides a pretty in depth set of steps to check: The login process relies on IE, as this…

Yes, you can delete an SLA in a Jira Service Desk project. And yes you can technically recreate it later. The thing to understand is that if you delete this, you will likely lose the SLA times for that specific SLA on existing issues in the process. So if you choose to recreate this same SLA and add it back later, you…

Perhaps you can use a plugin such as Documents for Jira. I have not used this plugin personally, but from looking at the summary, it looks like it can do most of what you are looking for here.