Andy Heinzer Atlassian Team

This is important, keywords here are "the origin board". This means that you likely have this sprint appearing in multiple other boards that have different filters. In this case, you should return to the board where this sprint was created, and then check the JQL filter on that board. The reason it does not tell you which…

Hi Niel, The process to merge two or more Jira Cloud sites is not a simple process to follow. It's actually quite complex. I would recommend following the KB: https://confluence.atlassian.com/jirakb/how-to-merge-two-different-jira-cloud-applications-together-779160767.html In short, you can use the project import features…

Atlassian Labs created the option of a Burnup report for Jira Cloud. This is available currently in Jira Software Cloud projects. However to the best of my knowledge this particular report has never been available in Jira Server. I am not sure which platform you are referring to in your question: Cloud or Server. If this…

This can be tricky to manage. Your Jira database still has a record of an old Service Desk license key. But since that license is expired, you are not able to upgrade service desk in this case. You probably don't mind that fact if you are not using service desk. But this old license for service desk can prevent upgrades to…

Hi Thomas, Could you tell us more about your instance of Jira, such as what version of Jira is this? And what specific steps are taken in your environment in order to create these child issues? Perhaps I'm missing something else here. Are you by chance cloning the source issue here instead of creating a subtask of it? If…

YAY, thanks for letting us know. Once I saw that last stack trace I knew what the problem was here. Glad things are working now.

Hi @William Bouzy Sorry to hear there are problems here. Have you tried to view this page when using private/incognito mode in your browser? I ask because I came across another support case that reported a similar problem and in that case they found that a browser extension to block ads on webpages was inadvertently hiding…

It might help to review this past discussion: https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-do-i-add-message-to-login-screen-of-service-desk-of-Jira-e-g/qaq-p/101407 In it, other users have noted that they were able to edit specific files in the plugin .jar or .obr file in order to make changes to the…

I am afraid that log message is very common, but unrelated to this problem. Since the other aspects seem to work, is this happening for just 1 customer? Or are multiple customers having this same problem? With service desk, the user replying to the email is expected to do so from the same email address that Jira has on…

whoa, now there is something I haven't done before, custom jql functions. Thanks for adding this @Tarun Sapra

What version of Jira are you using? What validator are you using in this workflow? Some background: I tried to reproduce this problem in my own Jira 7.9.2 instance using scriptrunner (only for the sake of a clear validator, I used a field changed validator in my test). I created a new screen, assigned it to a specific…

I'm not certain I understand what you mean by "view mode". But I think you are referring to when you are looking at a specific Jira issue, and in turn editing a field, such as epic name. While many fields in Jira can display a means of autocomplete to the text you type there, there is not a means to use wildcards in this…

I can understand why you would expect that Jira's JQL would return the results differently here. However JQL is designed within Jira to return Jira issues. Technically Jira is doing what we have told it here, return the issues that have this word in a comment, and all issues that have comments between this time period. In…

Would you mind pasting the key you are trying to use here? I can remove it from the thread later, but I'd like to analyze the key you are trying to use to better understand why you might be seeing that error.

Is the licensing key you are trying to enter for jira Software? or could it be another key such as for "Jira Core" or "Jira Service Desk"? If this is another product key, you won't be able to activate it for Jira Software.

I was able to lookup both email addresses in our system to see what licenses existed on each account. I found a Jira Service Desk starter license and a Jira Software license under peter's account. However when looking at those licenses the billing and technical contacts are not the devs@midroll.com address you listed. That…

The workflow property is placed on the status properties, not the transition properties. Which means as long as the issue is not in that closed status before the transition is executed, I believe you should still be able to attach files to the issue on that transition screen, even if you are not in the admin group.

I'm not sure exactly where you are seeing that message. However if you see that it tends to indicate that Jira is not using a truly empty database. I would recommend that you * stop Jira * create a new database, with a different name, by following all the steps in Connecting JIRA applications to MySQL * Be sure to update…

I would be interested to see if anyone that can reproduce this problem could also generate a HAR file in their browser when this happens and then provide that HAR file to us for review. Steps on how to do this differ depending on browser, but a general outside exists on Generating HAR files and analyzing web requests.…

@Anthony Eghobor Jira 7.9.2 was released last week on May 9th, release notes. It's already available on our site.

I am not very familiar with this TestRail plugin, however from reviewing their current documentation, it does appear that you can select both which users and which projects that this plugin with work with in Jira. Please see http://docs.gurock.com/testrail-userguide/howto-permissions#project_access That particular section…

Service Desk should not use this kind of mail handler. The screenshots you posted are specifically for Jira Core and Jira Software projects. In order to use those, each user that sends mail to Jira has to be a licensed user. However Jira Service Desk works differently. Your customers in Service Desk are not licensed users…

You will need to upgrade Jira to 7.0 first before you can begin to think about migrating. In order to do that, you need to have applied a valid (not expired) license first. You can just use an evaluation license to do this upgrade. You can generate these at https://my.atlassian.com These licenses are only valid for 30…

Hi Thomas, Sorry to hear that this problem is still happening. I expected that if you extracted the entities.xml file and ran it through the cleaner jar in that KB, then repacking the cleaned file (you would have to rename this from entities-cleaned.xml back to entities.xml), along with the activeobject.xml file into a…

For others that come across this thread, I'd recommend the KB in Confluence for Confluence UI shows garbled or corrupt text on CAPTCHA, macros and/or diagrams due to missing fonts The same problem can happen for Jira too, see KB: JIRA UI shows unreadable text or nothing on CAPTCHA and some gadgets due to missing fonts Both…

Hi Roland, The fact that you see an HTTP 403 error indicates that the host (https://jira.example.com) is refusing to execute this delete rest call. My primary suspect is some kind of proxy/load balancer that might site in front of your Jira server. Sometimes these can be configured to deny PUT or DELETE REST calls which…

Hi Michael, Atlassian does provide weekly product demos for Jira Service Desk such as https://www.atlassian.com/software/jira/service-desk/demo However Atlassian does not host Jira Server demo sites to the best of my knowledge. You could sign up for a trial of Jira Cloud on…

Are the watchers able to login to Jira, view that specific issue, and see these particular comments that way? I ask because all of those things will need to be true in order to expect Jira to send out such notifications as defined in the notification scheme. If they cannot do any of those things, then it doesn't matter if…

There was a previous feature request to allow admins to choose their own captcha provider as in https://jira.atlassian.com/browse/JRASERVER-21034 However this was closed as won't do. Presently there is not a clear alternative to the captchas provided by Jira. However there is another existing feature request to use…

The reason you see this message is because Atlassian has pulled the 7.9.1 version from our site. This was noted on the release notes: https://confluence.atlassian.com/jirasoftware/jira-software-7-9-x-release-notes-946034808.html Since Atlassian has pulled this version, one unfortunate side effect is that you cannot easily…